Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Join our team at Rocket Travel by Agoda (RTA), our B2B vertical. At RTA, we specialize in building loyalty travel platforms and white-label solutions for some of the world’s largest brands. As part of our team, you’ll help shape the future of B2B travel experiences by crafting high-quality designs that drive business growth, partner success and user engagement. This role does not offer visa sponsorship or relocation support; applicants must already have the legal right to work in Thailand What Product Design Looks Like at Rocket Travel by Agoda (RTA): As a product designer focusing on partnerships at RTA, you’ll collaborate with our commercial and business development teams, brand designers, product managers, and other product designers to deliver innovative solutions for our partners. Your work will directly impact how we pitch and deliver white-label travel solutions, ensuring a seamless and engaging experience for both partners and their customers. Role in the Team: We are looking for a craft-led Product Designer with a very high bar for design quality, and expertise in UI, design systems, and prototyping. The primary goal of this role is to own the design of business development within RTA, which includes: Key Responsibilities: * Build and standardize high-quality mockups and prototypes of our white-label products for partner pitches and user testing, actively participating in feedback sessions to refine designs. * Deep knowledge of Figma and design systems, including auto-layout, variables, color tokens, and design system components * Basic technical understanding (HTML/CSS/ADS components) for smooth handoffs and able to fix minor UI bugs with Engineering * Help build scalable Figma templates that allow us to work efficiently * Contribute to partner launches * Conduct industry benchmarking across travel and loyalty platforms, summarizing key trends and insights. * Align with cross-functional teams to deliver scalable, partner-centric solutions while meeting business objectives * Strong communication skills and adaptability to feedback Qualities We Value in Designers: * Strong Visual and UI Skills: Experience designing across multiple platforms, creating user flows, and delivering high-fidelity mockups and prototypes. * Systematic Thinking and Design Systems Expertise: Ability to think systematically and contribute to design systems that ensure consistency, scalability, and efficiency. * Embody curiosity, community, and accountability. We live and build products by these values every day. * Effective Communication: Ability to clearly articulate design concepts and solutions, fostering collaboration and understanding among team members. Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda * Agoda Careers * Facebook * LinkedIn * YouTube Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. Apply Now This role is based in Bangkok and follows a hybrid work model (3 days in office, 2 days WFH per week). Are you open to working in this arrangement? Are you eligible to work in Thailand without the need for visa sponsorship? Are you comfortable with a 6-months contract? Portfolio (Please give the password if require) What is your current role? What is your current company? Which industry do you currently work in? How quickly would you be able to start if we were to make you an offer? What is your salary expectation in THB monthly? In which country/region are you currently based? Do you as a candidate have a personal relationship with a current Agoda employee? What is the employee’s name? How did you hear about this job? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so. Preferred First Name Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters

As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will * Deliver outstanding service to guests and partners via phone, email, and chat * Handle a high volume of inquiries and deliver accurate, timely resolutions * Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries) * Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.) * Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time * Apply Agoda policies and procedures in a fair and consistent way * Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases * Safeguard customer data and maintain strict confidentiality at all times * Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation * You may be required to work on public holidays * Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent spoken and written Vietnamese and English skills * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required languages for the role if any What you’ll Need to Succeed: * MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese * English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test * Immaculate telephone manners and communication skills * Excellent listening skills, critical-thinker with attention to detail * Minimum typing speed of 35 words per minute * Willing to work on rotating shifts including weekends and public holidays * Ability to work in both a team environment and autonomously * Demonstrate high degree of integrity and confidentiality * Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.

As a Senior BI Developer, you will be a key individual contributor building trusted data products for Agoda’s technology organization, including curated datasets, metrics, dashboards and visualizations, and scalable data transformations. You will work closely with engineers, engineering managers, team leads, and senior leadership to help the organization make better decisions with data. This role combines analytics, metrics definition, and stakeholder consulting with hands-on data engineering and development IN THIS ROLE, YOU’LL GET TO • Act as a partner and consultant to engineering managers and leaders: translate stakeholder and engineering questions into measurable metrics/information such as developer velocity, cost efficiency, and code quality, and keep those definitions consistent across reports. • Design, build, and maintain ETL/ELT transformations, including Spark/Python workflows and warehouse models, so data is accurate, timely, tested, and fit for reporting. As a Senior, review others’ pipeline and metric work, raise delivery standards, and unblock the team. • Analyze large datasets with SQL and Python to support engineering and operational decisions. • Design and maintain dashboards and visual reports so engineering managers and leaders can explore metrics (for example developer velocity, cost efficiency, and code quality) without a ticket for every chart. • Improve data reliability through validation, quality checks, observability, production troubleshooting, and query performance tuning. Own published metrics: explain filters and grain, flag numbers that should not be trusted, and recommend next steps. • Use AI tools (for example Cursor, Claude, or similar) to accelerate SQL development, testing, refactoring, analysis, pipeline work, and documentation, and reject unsafe or unverified output before it reaches production or stakeholders. WHAT YOU’LL NEED TO SUCCEED • 5+ years in business intelligence, analytics, and/or data engineering, with experience in both stakeholder consulting and hands-on pipeline or data-product work. • Advanced SQL (joins, window functions, and performance on large datasets). • Strong Python skills (or similar) for building data pipelines. • Experience with ETL/ELT and orchestration (for example Kubeflow or similar). • Strong analytical thinking: comfortable framing business questions, exploring data, and turning results into clear insights. • Experience building dashboards or visual reports for stakeholders. • Ability to switch context between stakeholder discussions and hands-on technical work — metrics definition/analysis one day, ETL or data modeling the next. • Practical AI-assisted development: generate, review, test, and own the result. You can explain what you trusted AI to draft and what you verified yourself. • Clear written and verbal English, and the ability to work independently with engineers and leaders in an agile environment. IT’S GREAT IF YOU HAVE • Experience with software-delivery practices such as Agile/Scrum and CI/CD (GitHub Actions, GitLab CI, or similar). • Interest in developer productivity or engineering analytics. • Experience with common data platforms / big data technology (e.g., BigQuery, Snowflake, Redshift, Hive, Spark, Vertica, StarRocks, or similar). • Hands-on experience with visualization or data-serving UIs such as Apache Superset, Tableau, or a lightweight web app. • Experience building APIs or internal data products beyond dashboards, not only ad-hoc analysis. • A degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team** The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. **The Opportunity:** This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. **In this role, you will get to:** * **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. **What You’ll Need to Succeed:** * Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus * Direct experience managing relationships with external partners is a strong plus * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division ("New B2B Business") About the role A build role that owns the entire acquisition funnel for the named universe – from top-of-funnel demand generation to the deepest 1:1 account plays – weighted toward ABM depth. You run one tiered account-based motion: 1:1 & 1:few (ABM) where the value is, and a capped 1:many (Lead Gen) engine over the tail of the same named list. The art of the role is allocating finite team capacity across tiers – protecting 1:1 depth (the deep committee deals fund the whole program) while running an efficient 1:many engine. Player-coach: with a two-person team you personally carry the top 3–5 marquee accounts. Expect roughly 60% leadership / 40% own book; the discipline is protecting the leadership half when your own accounts heat up. What you will do * Own the target universe and the full funnel: tier the named list with BD; decide 1:1, 1:few, or 1:many treatment; set goals, capacity allocation across tiers (~70% toward ABM), and operating rhythm. * Run a capped 1:many Lead Gen engine over the tail – templated, archetype-segmented campaigns built with the shared Marketing Ops Specialist, routed cleanly to BD – deliberately bounded so it cannot crowd out the deep work. * Carry the marquee accounts yourself (player-coach); co-own named accounts with BD; guide committee mapping; own the multi-product narrative and land-and-expand path. * Direct bespoke content and exec engagement; build the playbook; define and own account-level and funnel measurement with MarOps/RevOps; lead and grow the team; sell the program internally. What you will need (required) * 6+ years in B2B marketing and/or sales, with 3+ years in ABM or named-account field marketing. * Full-funnel range – you can run both deep 1:1 ABM and scaled 1:many demand generation against a named list, with the judgment to allocate finite capacity (purely high-volume demand gen with no account depth is not the profile). * Player-coach appetite; demonstrated BD partnership; buying-committee fluency; multi-product selling; account + funnel measurement literacy; CRM/MAP fluency; people leadership; comfort building from scratch. Nice to have * Travel/fintech/loyalty/marketplace or partnership-led experience; ABM-platform exposure; self-serve funnels; ITSMA/ABM certification; new-function or post-merger experience. Why 70/30 (best-practice rationale) At the leadership level, 70/30 keeps the function’s identity anchored in depth: the committee deals carry the revenue and are the fragile, hard-to-rebuild capability, while the scaled engine is a controlled feeder rather than a competing P&L. Capping Lead Gen at ~30% of team capacity lets one Marketing Ops Specialist and a bounded automation motion serve the tail without pulling strategists off marquee accounts. Recommended default when the strategic named list is the primary prize. How we will measure success Primary (70%): committee engagement depth, joint account plans adopted, exec milestones, pipeline influenced, multi-product expansion, and deal velocity on strategic accounts. Secondary (30%): qualified pipeline and meetings from the capped 1:many tier, funnel conversion, and graduation of warming tail accounts. Plus team growth and playbook quality.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Agoda Media Solutions partners with tourism boards and destination marketing organizations to help them reach Agoda’s high-intent, first-party audience through marketing campaigns across Agoda’s owned platforms and selected offsite channels. As our China business continues to grow, we are looking for a **Campaign Operations****Specialist, China DMO**to support the end-to-end delivery of tourism board campaigns. **The Opportunity:** * This role will coordinate campaign administration and execution across the full campaign lifecycle from proposal and procurement support through campaign setup, launch, monitoring, reporting and post-campaign review. * You will work closely with the China Supply team, RTA/DMO, tourism board partners and internal stakeholders across Operations, Legal, Finance, Tax, Brand, Translation and other relevant functions. **What You’ll Do:** * Coordinate the operational handover from the China Supply or Business Development team to the RTA/DMO campaign team. * Support proposal localization, bidding, procurement documentation, vendor registration and related administrative processes. * Coordinate contract preparation, approvals, signatures and follow-up with internal and external stakeholders. * Manage the collection, translation, review and approval of campaign assets from tourism board partners. * Coordinate campaign setup across Agoda Media Solutions products, including onsite placements, destination content, coupons and other relevant activations. * Support campaign launches and monitor delivery, pacing and operational issues throughout the campaign period. * Coordinate with internal teams to resolve campaign, creative, inventory, coupon or reporting issues. * Support the preparation and validation of campaign performance reports in English and Chinese. * Coordinate campaign review meetings and capture recommendations for renewal or future campaign improvements. * Develop and maintain campaign trackers, checklists and processes to improve operational efficiency and scalability. **Required Qualifications:** * Bachelor’s degree in Marketing, Business, Communications, Tourism, Project Management or a related field. * Excellent written and verbal communication skills in**Mandarin Chinese and English**. * At least**2 years of experience**in campaign operations, digital marketing, project management, media operations, account management or a related area. * Experience working with tourism boards, government agencies, destination marketing organizations or external agencies is preferred. * Experience with China-based procurement, bidding, contracting or administrative processes is highly desirable. * Strong project-management skills and the ability to manage multiple stakeholders and deadlines. * Strong attention to detail and ability to manage documentation, approvals and campaign assets accurately. * Proactive, organized and comfortable working independently in a fast-paced, international environment. * Good working knowledge of Excel, PowerPoint and project-tracking tools. **Preferred Qualifications:** * Experience in digital advertising, media, travel, hospitality or tourism marketing. * Familiarity with campaign metrics such as impressions, clicks, engagement, conversions and delivery pacing. * Experience coordinating localized creative production and content approvals. * Experience working with cross-functional and regional teams in a matrix organization. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team** The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of the customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. **The Opportunity:** This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group. **In this role, you will get to:** * **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working. * **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics. * **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams. * **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions. **What You’ll Need to Succeed:** * Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus * Direct experience managing relationships with external partners is a strong plus * Proven track record in managing complex projects with multiple stakeholders * Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision * Excellent organization capabilities, and able to operate independently * Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels * Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment * Be a team player with a collaborative mindset * Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **The Opportunity:** As Senior Manager, Global Strategic Project, you will be instrumental in helping the Strategic Project Director to drive the implementation of global initiatives and innovations. In this high impact role, you will be responsible for safeguarding Agoda’s market position, proactively countering competitive threats, and ensuring our offerings remain the top choice for travelers. You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion. The role is based in Bangkok and reports to the Strategic Project Director. **In this Role, you’ll get to:** * Lead a team towards maximizing business performance and competitive situation of the hotel supply organization * Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. * Drive the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement. * Develop, implement, and improve new operational tools to gather internal and external insights * Transform insights gathered into actionable initiatives and improve existing partner programs to meet the needs of our partners * Work with senior stakeholders across multiple departments to drive projects and goals to completion **What you’ll Need to Succeed:** * ~1 2+ years operations, strategy or project management experience required; team management experience is a plus * Very strong analytical and problem-solving skills * Strong communication& stakeholder management skills with fluency in English * Proven track record in project delivery and management * Comfortable utilizing AI to improve work efficiency, quality and output * Experience in Internet, E-commerce, technology or travel industry experience is a plus * Experience in Management Consulting is a plus * Bachelor or equivalent degree required, MBA is a plus * Team player with great collaboration skills * Energetic and driven with Professional “get it done” attitude * Creative and Innovative, adapts well to and is energized by change * Working knowledge and fluency with SQL is a plus

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **The Opportunity** The B2B Event Marketing team is looking for a strategic and results-driven Marketing Manager to own and scale this channel. Events are strategic levers for growth, activation, and relationship building. This is not a logistics-led role. While operational execution is a critical component, this position sits at the intersection of strategy and execution:shaping how events drive measurable business impact at scale through strategic planning, stakeholder orchestration, and scalable frameworks that elevate events into a measurable business growth engine. We are looking for someone who thrives in ambiguity, builds clarity through frameworks, leads complex cross-functional initiatives with discipline and influence, and earns strong stakeholder trust and executive confidence. Experience in events marketing is a plus and something we’d love to see,but it is not a requirement. Traditional event production experience is not a prerequisite either. Backgrounds in consulting, strategy, or PMO are equally valued, and we strongly encourage those candidates to apply. What matters most is how you think, structure problems, and drive commercial outcomes. As a key player in the marketing and sales ecosystem, you will work closely with regional sales and business development teams to ensure events align with business priorities, support business objectives, and contribute directly to revenue goals.You’ll be responsible for end-to-end event management. **Key Responsibilities** 1. **Event Strategy & Business Integration** * Translate commercial priorities into event strategies with clear business cases * Develop annual roadmaps aligned to growth objectives * Define success metrics beyond attendance (pipeline impact, activation, ROI, incrementality) * Create scalable playbooks and operating models 1. **Cross-Functional Leadership** * Partner with Business Development, Sales, Supply, PR, Content, Branding, and Senior Leadership * Align diverse stakeholders with competing priorities * Drive structured working sessions and executive updates * Influence without direct authority in a matrix organization 1. **Program & Project Governance** * Lead large, multi-workstream initiatives end-to-end * Build detailed project plans with risk mitigation and milestone tracking * Establish governance cadence and reporting mechanisms * Ensure disciplined execution across markets and teams 1. **Performance Measurement & Optimization** * Build measurement frameworks and post-event impact analysis * Identify key performance levers and iterate based on data * Develop dashboards to track ROI and business outcomes * Introduce test-and-learn approaches to improve effectiveness **Requirements** We are intentionally looking beyond traditional event planners. Experience in events or field marketing is welcome and will be viewed positively, but it is not essential. You may come from: * Events, field, or B2B marketing (a plus, not a must) * Management consulting * Strategy or business transformation teams * PMO or complex program leadership roles * Business operations in high-growth environments You likely demonstrate: **Structured Problem-Solving** * Ability to turn ambiguity into clear frameworks and action plans * Strong analytical thinking and commercial acumen **Stakeholder Mastery** * Experience working with senior leadership * Comfortable navigating high-visibility, high-complexity environments * Strong influence skills without relying on hierarchy **Execution Excellence** * Exceptional project management discipline * Ability to manage multiple concurrent initiatives * Strong attention to detail without losing strategic altitude **Business Orientation** * Understands P&L drivers and growth mechanics * Makes data-informed decisions * Focused on impact, not activity #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. ## Apply Now Manager, B2B Event Marketing +1 LinkedIn This position is based in Bangkok and requires full-time, on-site work. Are you willing and able to relocate to Bangkok for this role, if offered the position? (Hybrid - 2 days WFH, 3 days in office) How many years of relevant full-time experience do you have? (Excluding internship) What is your salary expectation in THB monthly as a base salary? In which country/region are you currently based? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? How did you hear about this job? Preferred First Name Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters  By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: As a Compensation & Benefits leader, you’ll play a key role in shaping a competitive and equitable total rewards strategy that supports our people and business goals. You’ll own compensation and benefits programs, provide data-driven insights to guide managers and decision making, and partner closely with HRBP, Finance, Payroll, and business leaders to ensure our rewards offering remains competitive, effective, and aligned with our employee value proposition. What You’ll Do: * Develop and manage the company’s compensation philosophy, frameworks, and guidelines. * Conduct regular market benchmarking and salary reviews to ensure competitiveness and internal equity. * Lead the annual compensation review process. * Partner with HR Business Partners and business leaders on compensation decisions, promotions, new hires, and internal transfers. * Own and continuously enhance our employee benefits programs, including medical insurance, life insurance, retirement/pension, flexible benefits, recognition programs, and other benefits. * Evaluate benefits competitiveness, employee utilization, and cost effectiveness. * Lead benefits renewals and vendor negotiations, partnering with brokers, insurers, and providers to ensure quality service and appropriate coverage. * Partner closely with Finance and Payroll on budgeting, forecasting, and employee cost management. * Work with HR Operations and HRIS teams to identify and implement C&B process improvements. * Communicate compensation and benefits programs clearly to employees and managers. * Lead, coach, and develop C&B team members, where applicable. Required Qualifications: * 7+ years of experience in Compensation & Benefits, including hands-on experience managing compensation review cycles, conducting market benchmarking, and developing compensation guidelines, as well as overseeing benefits strategy and operations. * Experience with job architecture and job evaluation is a plus. * Strong analytical and problem-solving skills, with the ability to turn data into clear, actionable insights. * Great stakeholder management, able to engage in strategic discussions with senior management stakeholders. * Advanced Excel skills; good working knowledge of related tolls and systems. * Strong project management skills and sharp eye for detail. * Excellent communication skills; fluency in English required. * Good fit with our highly multi-cultural, fast-innovating environment, * Ability to cope well with ambiguity and change. * Humility, flexibility, good interpersonal skill