This role involves developing customer strategic business plans and joint business plans in collaboration with Category and Channel Teams. The position focuses on managing integrated promotional plans, trade terms, and investments to drive sales performance. The manager acts as an ambassador between Unilever and the customer, ensuring consistent business reviews and data analysis to support growth objectives.
This role focuses on managing the end-to-end acquisition of enterprise brands, chain restaurants, and well-known SME brands. The position involves developing and executing acquisition strategies to achieve aggressive growth targets. Key duties include identifying, approaching, negotiating, and closing high-value merchant partnerships. The role requires designing commercial proposals, including commission structures and promotional campaigns, and providing consultative selling by explaining platform value through metrics. The candidate will collaborate with internal teams to ensure smooth onboarding and campaign execution, analyze performance data, and monitor market trends.
This role involves handling inbound seller inquiries regarding logistics issues such as pickup failures, delivery delays, returns, and lost or damaged parcels. The position requires communicating professionally with sellers using approved templates and ensuring inquiries are handled within assigned SLAs. Responsibilities include performing standard checks on shipment tracking and system data, applying existing SOPs to determine resolutions, and coordinating with internal Operations and Logistics partners for follow-up. The role also entails identifying cases requiring escalation, following up on escalated cases, and ensuring all cases are properly categorized and recorded.
Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
This internship role focuses on managing content for TikTok and Instagram accounts, including planning, shooting, voiceover, editing, and captioning. The position also involves organizing employer branding and personnel marketing events, coordinating with HR teams across Bangkok and Rayong, and supporting external stakeholders. Additionally, the intern will assist with HR administrative tasks, such as processing medical claims, and contribute to HR digitalization initiatives using Power Automate and Power BI.
This role is part of Unilever Food Solutions, focusing on Free Chefs to love what they do. The position acts as a key link between Unilever, wholesalers, distributors, and foodservice operators. The primary objective is to drive sustainable sales growth and market share expansion across Central Food Wholesale accounts. The role involves managing assigned accounts, executing category and promotional plans, and ensuring excellent in-store execution. Key activities include building strong relationships with decision makers, conducting business reviews, and supporting Joint Business Planning. The position also requires working with distributor sales teams, monitoring market trends, and preparing sales forecasts.
This role is part of Agoda's Early Careers team, focusing on attracting and hiring interns and graduates. The Campus Recruiter supports hiring activities from application through onboarding. Responsibilities include managing applications, conducting initial screenings, coordinating interviews and assessments, and maintaining accurate records in the applicant tracking system. The role also involves supporting campus events, candidate engagement, and CRM activities while monitoring recruitment progress and pipeline health.
This role focuses on providing technical support for software applications and cloud infrastructure. You will assist in maintaining system stability and resolving technical issues that impact business operations. The position requires a strong understanding of cloud technologies and the ability to troubleshoot complex technical problems efficiently. You will collaborate with cross-functional teams to ensure seamless integration of cloud services and applications. The role involves monitoring system performance and implementing necessary updates to enhance security and reliability. Success in this position requires a proactive approach to problem-solving and a commitment to delivering high-quality technical support.
You will be responsible for providing advanced technical support for critical enterprise applications within the KBank ecosystem, including MDP, EBAN, DIH, and ENHD. Your role involves monitoring system operations, analyzing complex incidents, and coordinating with development and infrastructure teams to ensure high availability and performance. You will also manage ServiceNow tickets, maintain technical documentation, and implement proactive measures to prevent recurring operational issues. This position requires a strong focus on root cause analysis and effective collaboration across cross-functional teams to resolve production incidents within defined service levels. You will handle operational activities for VPN services and other infrastructure-related systems while adhering to strict security standards and service management processes. The role emphasizes continuous improvement of support workflows and operational efficiency to maintain business continuity.
