Customer Support Manager - Makro Body & Face at Unilever

This role involves developing customer strategic business plans and joint business plans in collaboration with Category and Channel Teams. The position focuses on managing integrated promotional plans, trade terms, and investments to drive sales performance. The manager acts as an ambassador between Unilever and the customer, ensuring consistent business reviews and data analysis to support growth objectives.

Develops the customer strategic business plan for his/her respective category and customers.

Work out a joint customer business plan for his/her respective category and customers.

Develops optimal integrated promo plan and manage promo investments.

Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts.

Acts as active ambassador of Unilever at the customer and of the customer at Unilever.

Bachelor’s or master’s degree in business administration, marketing or related field.

Overall, Sales & Marketing experience with customer facing role at least 3 years.

Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development.

Skilled in developing and implementing customer/channel investment strategy.

Experienced in FMCG industry is preferred.