Customer Support Manager - Makro Home Care at Unilever

Unilever is hiring a Customer Support Manager for its Home Care division, based in Bangkok, to manage the Makro account within Modern Trade. The role owns customer business plans, leads annual commercial negotiations, and drives turnover, market share, profitability, and execution targets through joint business planning and cross-functional collaboration with Marketing, Supply Chain, Finance, and Customer Operations.

The position requires at least 3 years of experience in sales, modern trade, key account management, or customer development, with strong negotiation, commercial, and analytical skills. Preferred background includes FMCG experience, managing national key accounts, leading Joint Business Planning processes, and knowledge of category management and customer profitability.

Develop and execute customer business plans aligned with company growth objectives

Build strong relationships with key customer decision-makers and lead annual commercial negotiations

Lead the development and execution of Joint Business Plans (JBPs) with assigned customers

Deliver monthly, quarterly, and annual sales targets across turnover, volume, market share, and profit

Manage customer investments and promotional spending within approved budgets and ensure flawless in-store execution

Minimum 3 years experience in Sales, Modern Trade, Key Account Management, or Customer Development

Strong negotiation and influencing capability

Strong commercial and financial acumen

Ability to manage customer P&L and trade investments

Strong analytical and problem-solving skills