Customer Support Manager - Central Food Wholesales Home Care at Unilever

Unilever is hiring a Customer Support Manager based in Bangkok for its Home Care business within Central Food Wholesales (Modern Trade). The role develops and executes customer business plans, leads commercial negotiations, manages Joint Business Planning, drives sales turnover, market share, and profitability, manages trade investments and promotions, ensures flawless in-store execution, and collaborates cross-functionally with Marketing, Supply Chain, Finance, CSP, and Customer Operations.

The position requires a minimum of 3 years of experience in Sales, Modern Trade, Key Account Management, or Customer Development, along with strong negotiation, commercial/financial acumen, P&L management, and analytical skills. Preferred qualifications include FMCG experience, managing national key accounts, Joint Business Planning, and category management knowledge.

Develop and execute customer business plans aligned with company growth objectives

Build strong relationships with key customer decision-makers and lead annual commercial negotiations

Lead Joint Business Planning (JBP) and translate category/brand strategies into customer-specific growth plans

Deliver monthly, quarterly, and annual sales targets and drive turnover, volume, market share, and profit

Manage trade investments, promotional spending within approved budgets, and ensure flawless execution of promotions and launches

Minimum 3 years experience in Sales, Modern Trade, Key Account Management, or Customer Development

Strong negotiation and influencing capability

Strong commercial and financial acumen

Ability to manage customer P&L and trade investments

Strong analytical and problem-solving skills