The Technical Specialist role focuses on delivering technical aspects of the InterSystems TrakCare patient centric healthcare solution. The role involves working as part of an implementation team for projects or one-off customer requirements. Responsibilities include integration tasks, system management, and general operational support. The position requires proficiency in InterSystems IRIS for Health and various operating systems.
This role involves working with the internal sales team to achieve sales targets for paints and chemicals products. The position requires creating and maintaining customer relationships to increase product awareness and trust. The employee must prepare and follow up on quotations and coordinate with the CSO department to ensure complete orders. Responsibilities include updating sales status and forecasts for management, developing product knowledge, and providing basic technical advice to customers. The role also entails collecting market data to analyze trends, technologies, and service needs for new business opportunities.
Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
This role involves leading technical initiatives within the SAP ecosystem, ensuring the stability and performance of critical enterprise systems. You will be responsible for guiding a team of developers and engineers to deliver high-quality solutions that align with business objectives. The position requires a deep understanding of SAP architecture and the ability to translate complex business requirements into robust technical specifications.
You will oversee the full software development lifecycle, from initial design and development to deployment and maintenance. The role demands strong leadership skills to mentor team members and foster a collaborative environment. Success in this position requires a proactive approach to problem-solving and the ability to manage multiple projects simultaneously.
