อินเตอร์ซิสเต็มส์

The Technical Specialist role focuses on delivering technical aspects of the InterSystems TrakCare patient centric healthcare solution. The role involves working as part of an implementation team for projects or one-off customer requirements. Responsibilities include integration tasks, system management, and general operational support. The position requires proficiency in InterSystems IRIS for Health and various operating systems.

The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.

InterSystems seeks an experienced Project Coordinator to support Project Managers and take on wider project management responsibilities. The role involves assisting with the management and monitoring of work and scope, ensuring on-time and quality delivery of Project Deliverables, and maintaining internal and client-facing SharePoint sites. Candidates must have previous experience as a Project Management Officer, detailed knowledge of project delivery phases and methodology, and proficiency with MS Project, JIRA, Confluence, Excel, PowerPoint, and SharePoint.

The Application Specialist is based in the Bangkok office and plays a lead role in implementing the TrakCare solution. The role involves contributing to product delivery through requirements scoping, field design documentation, and change request testing. The specialist acts as an expert resource for customers, communicating and prioritizing requirements. Responsibilities include liaising with customers to understand work processes, implementing the application to suit business needs, conducting training and demonstrations, and managing change management requests. The role requires a Clinical University Degree, Thai and English language skills, and experience in solving problems and using technology to improve processes.