Technical Specialist

The Technical Specialist role focuses on delivering technical aspects of the InterSystems TrakCare patient centric healthcare solution. The role involves working as part of an implementation team for projects or one-off customer requirements. Responsibilities include integration tasks, system management, and general operational support. The position requires proficiency in InterSystems IRIS for Health and various operating systems.

Develop documentation related to implementation requirements

Implement interfaces including unit and system testing

Document the "as built" interface including technical setup

Install and configure the TrakCare solution in multiple environments

Apply application patches and ad-hoc releases

Liaise with client or business analyst regarding enhancement requests

Provide technical support for troubleshooting and performance analysis

Monitor and respond to Technical Team calls on the TRC logging system

Responsible for participating in on-site technical training and implementations

Responsible for participating in the on call 24-hour roster service during implementation

Knowledge of web orientated languages, including SQL, HTML and Java script

Experience with database scripting languages for example T-SQL or PL-SQL

Experience with data analysis and database methodologies

Knowledge of AI, machine learning and generative AI concepts

Ability to use Company-approved AI tools for documentation, development, troubleshooting and data analysis

Understanding of responsible AI, including privacy, security, patient confidentiality, bias and human oversight

Experience with Microsoft Office

Be able to design and write technical documents

Well versed in Internet / Intranet concepts and Microsoft IIS

Experienced in customer focused support

Proven ability to lead and deliver results within specific time frames

Good presentation and communication skills

Ability to conduct training and develop training materials

Ability to work within a team in a cross departmental environment

Available for out of office hours work and willing to travel

Keen to learn new technologies and new applications