This role supports specific functional or business areas regarding information system needs. The Associate Director acts as a liaison between information technology and business for developing and implementing new systems and enhancing existing ones. Responsibilities include evaluating new applications, identifying systems requirements, and coordinating with IT departments and vendors to design, implement, and maintain information systems. The role also involves preparing communications and facilitating presentations on system enhancements. Additionally, the position requires exploring opportunities to improve workflows and build a healthy environment, aligning with business policy to support long-term business growth.

This role involves building and optimizing backend office tools for the Supply team to handle operational work. The specialist will identify and resolve operational issues, turning recurring problems into lasting process or tool fixes. The position requires optimizing workflows and collaboration with cross-functional departments to improve work movement between teams and markets. The role also entails designing and developing reporting, lists, and workflows for internal use using tools like Power Apps, Power Automate, SQL, and Python. Additionally, the specialist will drive end-to-end project initiatives from initial idea through final launch, taking ownership of outcomes and timelines.

We are seeking a hands-on Team Lead to drive the discovery, design, and delivery of automation solutions within the Finance and FinTech sectors. This role requires a blend of technical expertise and leadership to improve data and workflow efficiency. You will own a major automation workstream, managing the full lifecycle from initial design through to production support and ongoing maintenance. As a Team Lead, you will remain actively involved in delivery while mentoring team members and ensuring solution quality. You will leverage a diverse toolkit, including code, low-code platforms, APIs, workflow tools, RPA, and AI, to address complex business challenges. The focus is on practical, end-to-end solutions that enhance operational efficiency and accuracy. You will partner closely with Finance subject matter experts, data owners, and engineering teams to break down complex requirements and deliver measurable improvements in straight-through processing and operational risk.

You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This role involves leading teams responsible for Tier 1 Help Desk services, Tier 0 self-service and knowledge foundations, and Global People Relations Services. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. This position is based in Bangkok, and Agoda provides relocation support for successful candidates who are not currently located in Bangkok.

We are seeking a detail-oriented Operations Automation Analyst to optimize our business processes and improve operational efficiency. You will be responsible for analyzing current workflows, identifying bottlenecks, and designing automated solutions to streamline operations. This role requires a strong understanding of process improvement methodologies and the ability to collaborate with cross-functional teams to implement sustainable changes. You will play a key role in driving digital transformation initiatives within the organization. The ideal candidate will have a proven track record of working with automation tools and process mapping techniques. You will work closely with stakeholders to gather requirements and translate them into technical specifications for automation projects. Your work will directly impact the organization's ability to deliver services more effectively and reduce manual effort. We are looking for someone who is analytical, proactive, and passionate about driving operational excellence.