The Technical Specialist provides Level 2 technical support and operational maintenance for hardware, infrastructure, and end-user computing environments. The role ensures the availability, stability, and security of IT infrastructure and workplace services across the organization. Responsibilities include troubleshooting hardware, software, and network incidents, supporting workplace technologies like endpoints and printers, and coordinating escalations with global teams. The position requires a Bachelor's degree in Computer Science or related fields and 3-5 years of experience in IT Infrastructure, Hardware Support, or IT Operations.
Agoda is seeking a Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. The role involves working closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. The engineer will design and optimize CrowdStrike, administer Zscaler ZIA, ZDX, and ZPA, and troubleshoot network connectivity and VPN issues. The position requires using APIs and scripting to automate tasks and deploying configurations through Terraform and CI/CD pipelines.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Senior Security Operations Engineer:**
We are seeking a hands-on Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. This role will work closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies.
**Key Responsibilities:**
* Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks.
* Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.
* Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.
* Support security operations activities, incident handling, and root cause analysis across managed platforms.
* Use APIs and scripting to automate routine tasks, reporting, and platform integrations.
* Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes.
* Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity.
**Required Skills and Experience:**
* 7+ years of experience in security operations, endpoint security, network security, or security engineering roles.
* Hands-on experience with CrowdStrike for both user devices and servers.
* Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions.
* Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments.
* Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.
* Strong problem-solving skills and the ability to collaborate across multiple technical teams.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
The Corporate IT team supports internal employees by delivering seamless IT experiences and responsive helpdesk services. The Helpdesk Engineer implements IT operations according to policy and interprets technical issues on both system and user sides. The role involves providing day-to-day technical support for computers, network devices, and printers, as well as handling asset management and maintaining office network infrastructure. The position requires covering after-office hours and weekends for infrastructure issues.
* Commercial Strategy & Performance Governance Spearhead enterprise performance tracking across UPC and GBKK, establishing executive KPI frameworks and automated commercial intelligence to accelerate sales velocity, optimize partner productivity, and steer revenue growth.
* Network Strategy & Footprint Optimization Architect data-driven network expansion strategies, leveraging capacity and geographic throughput models to optimize service point density, expand market penetration, and maximize operational yield.
* Executive Advisory & Strategic Alignment Serve as a trusted advisor to senior leadership, synthesizing complex operational datasets into high-impact strategic roadmaps that align cross-functional execution with high-level corporate objectives.
* Incentive Architecture & Revenue Governance Oversee end-to-end governance and financial audit of sales incentive models and partner commissions, ensuring policy compliance while optimizing pay-for-performance structures to drive commercial behavior.
* Commercial ROI & Investment Optimization Evaluate and optimize capital allocation across promotional campaigns, strategic sales initiatives, and partner programs—establishing rigorous ROI tracking frameworks to maximize revenue capture.
* Analytics Infrastructure & Scalability Drive the evolution of business intelligence architecture through advanced modeling, standardized frameworks, and automation, eliminating operational friction to deliver real-time, enterprise-wide decision support.
* Cross-Functional Leadership & Operational Cadence Serve as the analytical nexus across Sales, Field Operations, KAM, and Finance, aligning leadership on operational priorities, orchestrating strategic planning, and resolving critical business challenges.
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Agoda, part of Booking Holdings, is hiring a Senior Network Operation Engineer for its Bangkok office within the IT Operations department. The role focuses on supporting and maintaining business operations through expertise in switching and routing protocols, managing network monitoring tools, GeoDNS, and CDN infrastructure, and handling incidents and service requests to resolution.
The position requires at least 5 years of network operations experience, a CCNA or equivalent certification (CCIE/JNCIE preferred), and proven experience with dynamic routing protocols such as eBGP, iBGP, and OSPF. Candidates should have worked in large enterprise or CDN/e-commerce environments and possess strong knowledge of WAN/LAN, MPLS, network security, DDoS protection, WAF, DNS, and load balancers.
Bangkok, Thailand; Singapore; Manila, Philippines; Ho Chi Minh City, Vietnam; Jakarta, Indonesia; Hanoi, Vietnam; Kuala Lumpur, MalaysiaNot specified
This Deloitte consulting role within Enterprise Technology & Performance supports Japanese companies operating in Southeast Asia across end-to-end planning, procurement transformation, smart manufacturing, and digital supply chain transformation. The manager leads projects from strategy through implementation, covering demand and supply planning, procurement, logistics, manufacturing, network design, digital planning systems, AI-based demand forecasting, route-to-market, organizational restructuring, and market-entry assessments.
The position requires supply chain management consulting experience, a record of contributing to project wins through proposals, project leadership, and experience delivering global work with mixed local teams. Candidates also need Southeast Asia consulting experience and native-level Japanese with business-level English, or native-level English with business-level Japanese. Some SCM work requires on-site presence at factories and warehouses.
This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.
IT Audit role at Kiatnakin Phatra Bank (KKP), providing IT audit services (assurance and advisory) for Kiatnakin Phatra Financial Group. Responsibilities include performing end-to-end audit assignments, ensuring quality and timeliness of audit services, managing relationships with audit clients and regulators, assisting in developing the annual risk-based audit plan, and collaborating with non-IT audit teams as part of an integrated audit function.
Qualifications include a Bachelor's degree or higher in IT, Computer Engineering/Science, MIS/AIS, or related fields, at least 5 years of IT audit/IT risk & controls experience with team supervision, and experience in banking or financial services. Hands-on experience reviewing IT general and application controls, familiarity with data analytics tools, and knowledge of IT-related regulations (BOT, SEC) and standards (ISO27001, COBIT, ITIL, NIST, OWASP) are required.
