The Application System Analyst is a member of the IT Service Management team at KKP (Kiatnakin Phatra Bank) in Bangkok, supporting enterprise-level application systems and managing incidents. Responsibilities include Tier-2 application support on a 24x7 basis, troubleshooting and resolving tickets, performing handovers from development teams and vendors, and driving major incident management, root cause analysis, and post-incident reviews. Candidates need a Bachelor's degree or higher in an IT-related field and 3-5 years of relevant IT experience, including background in incident management within an IT managed service environment. Required knowledge includes financial or banking systems, SQL, ITIL/ITSM, and strong problem-solving, analytical, and communication skills.
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This role involves owning the end-to-end incident response lifecycle, acting as Incident Commander during major security events, and managing the SOC team's operational effectiveness. The manager will build and mature the incident response programme by developing scenario-specific playbooks, driving post-incident reviews, and executing tabletop exercises. Responsibilities include managing KPIs like MTTD and MTTR, maintaining threat intelligence pipelines, and coordinating with legal and compliance teams during regulatory incidents.
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
The BMS/NOC Engineer monitors facility alarms and events through BMS, EPMS, AMS, and other monitoring platforms, responding with timely escalation and incident management. The role manages service requests, incidents, and work orders in accordance with ITIL and service management processes. The engineer coordinates operational issues, maintenance activities, outages, and major incidents among site teams, vendors, and clients. They maintain shift logs, incident reports, maintenance schedules, system performance data, and audit documentation while monitoring SLA compliance and adherence to established procedures and service standards.
The Application Support role sits within the IT Service Management team at Kiatnakin Phatra Bank Public Company Limited, operating in Bangkok under the Digital & Technology division. The position provides Tier-2 support (24x7) for enterprise-level banking application systems, troubleshoots issues, manages incidents from identification through restoration, and coordinates handovers from developers and vendors. It also drives root cause analysis, runs blameless postmortems, and pursues continuous service improvement. Candidates need a Bachelor's degree or higher in an IT field and 3-5 years of relevant IT experience, including incident management in an IT managed service environment. Required skills include SQL, ITIL/ITSM knowledge, problem-solving, analytical thinking, and good communication. Financial or banking knowledge and experience in application development or maintenance are considered useful.
About the role We are looking for a talented and motivated DevOps Engineer to join our team. In this role, you will be responsible for managing and optimizing our continuous integration and continuous deployment (CI/CD) processes, ensuring seamless software delivery and infrastructure management. You will collaborate with cross-functional teams to enhance our development and deployment processes, contributing to the overall efficiency and effectiveness of our software development lifecycle. Job Description * Infrastructure as Code: Design, implement, and maintain infrastructure using tools like Terraform, CloudFormation, or Ansible to manage cloud and on-premises resources. * CI/CD Pipelines: Develop, manage, and improve CI/CD pipelines using tools such as Jenkins, GitLab CI to ensure reliable and efficient software delivery. * Automation and Orchestration: Automate repetitive tasks and streamline workflows using scripting languages like Python, Bash, or PowerShell. * Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance, using tools like Prometheus, Telegraf, Grafana, ELK Stack. * Collaboration: Work closely with development, QA, and operations teams to ensure smooth software releases and effective communication. * Security: Integrate security practices into the DevOps processes, including vulnerability assessments, access control, and compliance with industry standards. * Incident Management: Troubleshoot and resolve issues related to application and infrastructure performance, ensuring high availability and reliability. * Cloud Services Management: Manage and optimize cloud services (e.g., AWS, Google Cloud) for performance, cost, and scalability. * Documentation: Maintain clear and comprehensive documentation for processes, systems, and procedures. Qaulifications * Education: Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience. * Experience: [Specify years of experience] years of experience in a DevOps or related role. * Proficiency in scripting languages (e.g., Python, Bash, Powershell). * Experience with infrastructure as code tools (e.g., Terraform, CloudFormation). * Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI). * Familiarity with containerization and orchestration (e.g., Docker, Kubernetes). * Strong understanding of cloud platforms (e.g., AWS, GCP). * Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK). * Understanding of security best practices and tools. Preferred * Experience with serverless architectures and microservices. * Experience in a fast-paced, agile development environment. * Knowledge of network and security configurations in cloud environments. * Strong problem-solving skills. * Excellent communication and collaboration abilities. * Ability to work independently and in a team. * Certifications: e.g., AWS Certified DevOps Engineer, Google Professional DevOps Engineer are a plus.
The IT Governance role at Kiatnakin Phatra Securities Public Company Limited is based in Bangkok within the Legal / Compliance / Audit function. The position involves developing and maintaining IT Security Policy and Procedures in compliance with regulator requirements, coordinating IT audit support and tracking, monitoring security assessment outcomes, delivering IT security awareness programs, and preparing monthly management reports covering IT loss, risk appetite, incidents, and audit issues. The role requires a Bachelor's degree in IT, Computer Science or related field, around 5 years of experience in IT Audit, IT Risk, IT Compliance, or IT Process Control, plus knowledge of SDLC, IT service and operations management, and quality standards such as CMMI, ISO 27001, COBIT, ITIL, and ISO 22301, along with familiarity with SEC regulations.
Cushman & Wakefield is hiring a BMS/NOC Engineer for an on-site, full-time position at a client site in Bangkok, Thailand. The role involves monitoring facility alarms and events through BMS, EPMS, AMS, and other platforms, managing service requests, incidents, and work orders in line with ITIL processes, and acting as the central coordination point for operational issues between site teams, vendors, and clients. The engineer also maintains operational records and reports, and supports SLA compliance and service standards. The job description is provided in both English and Thai.
The Application Support Leader manages day-to-day operations and service delivery of the KKPS & KKPAM Back Office Application Support team at Kiatnakin Phatra Securities. Based in Bangkok, the role leads 3 Junior engineers, overseeing shift scheduling (day/night rotations), ITSM implementation, ticket bridging with the Bank's JSM system, and incident management during P1/P2 outages to meet SLA targets. The position reports to the SVP of Technology Infrastructure and CTO, coordinating with Helpdesk, Software Development, SRE, and Server teams. It requires a degree in Computer Science or related field, 5+ years in Application Support or IT Operations with 1-2 years supervisory experience, hands-on ITSM platform knowledge, ITIL expertise, and familiarity with securities or asset management back-office operations.
The Senior Security Operations role at Shopee's SPX Express logistics arm in Bangkok oversees end-to-end security across Sorting Centers, Hubs, Warehouses, and Last Mile facilities. Responsibilities include developing security strategies, mitigating risks such as parcel losses, theft, fraud, and misconduct, managing incidents and crisis response, leveraging technology and data analytics, establishing SOPs and control frameworks, and managing security service providers. The role collaborates with Operations, HR, Legal, and other stakeholders to drive strategic security improvements. Candidates need a Bachelor's degree or above in Business Administration, Security Management, Risk Management, Logistics, or a related field, plus 5–10 years of experience in Security Operations, Loss Prevention, Risk Management, or Corporate Security, preferably in logistics, e-commerce, or large-scale operations. Proven leadership across multiple sites, expertise in risk assessment, loss prevention, fraud investigation, incident management, and crisis response are required, along with strong analytical, stakeholder management, and project management skills.