You will be responsible for providing advanced technical support for critical enterprise applications within the KBank ecosystem, including MDP, EBAN, DIH, and ENHD. Your role involves monitoring system operations, analyzing complex incidents, and coordinating with development and infrastructure teams to ensure high availability and performance. You will also manage ServiceNow tickets, maintain technical documentation, and implement proactive measures to prevent recurring operational issues. This position requires a strong focus on root cause analysis and effective collaboration across cross-functional teams to resolve production incidents within defined service levels. You will handle operational activities for VPN services and other infrastructure-related systems while adhering to strict security standards and service management processes. The role emphasizes continuous improvement of support workflows and operational efficiency to maintain business continuity.

Lead large, transformational deals from origination through delivery stabilization as a customer-facing executive. You will manage cross-functional teams, drive deal structuring, and ensure customer value and Microsoft profitability. This role involves leading Strategic Deal pursuit, negotiation, and close phases, as well as overseeing delivery stabilization and financial performance. You will act as the main counterpart for the customer and work closely with executive sponsors to shape business outcomes. The position requires leveraging the full breadth of Microsoft resources to deliver differentiated solutions and manage escalations effectively. You will be accountable for the financial performance of the deal, including Azure Consumed Revenue (ACR), ISD revenue and margins, and approve key deal levers. You will manage escalations and conflict resolution, ensuring open dialogue and win-win solutions. Collaboration across internal leaders and sharing knowledge are essential to achieve common objectives. The role demands adaptability and resilience in the face of uncertainty, with a focus on continuous learning and innovation.

This role focuses on driving operational excellence within the Supply Chain Management (SCM) department. You will lead initiatives to optimize supply chain processes and implement innovative solutions that enhance efficiency and reduce costs. The position requires a strategic mindset to analyze current operations and identify areas for improvement. You will collaborate with cross-functional teams to ensure seamless execution of supply chain strategies. You will be responsible for managing key performance indicators and reporting on operational metrics to senior leadership. The role involves overseeing the end-to-end supply chain lifecycle, from procurement to delivery. You will also be tasked with developing and maintaining relationships with key suppliers and internal stakeholders. Success in this position requires a strong ability to drive change and deliver measurable results.

We are seeking a detail-oriented Operations Automation Analyst to optimize our business processes and improve operational efficiency. You will be responsible for analyzing current workflows, identifying bottlenecks, and designing automated solutions to streamline operations. This role requires a strong understanding of process improvement methodologies and the ability to collaborate with cross-functional teams to implement sustainable changes. You will play a key role in driving digital transformation initiatives within the organization. The ideal candidate will have a proven track record of working with automation tools and process mapping techniques. You will work closely with stakeholders to gather requirements and translate them into technical specifications for automation projects. Your work will directly impact the organization's ability to deliver services more effectively and reduce manual effort. We are looking for someone who is analytical, proactive, and passionate about driving operational excellence.

The Execution Planner plays a critical role in the short-term execution planning for Home Care production at the Minburi Factory. This position bridges the gap between high-level strategy and daily operations by converting the Master Production Schedule into feasible weekly and daily production plans. You will work closely with cross-functional teams to ensure raw and packaging materials are ready, manage planning orders in SAP, and optimize inventory levels to protect service levels and reduce business waste. This role requires a proactive approach to problem-solving and resource management. You will be responsible for reviewing execution performance, adjusting work plans to reflect demand changes, and coordinating recovery actions. By leading stakeholder alignment and maintaining accurate master data, you will directly contribute to the factory's productivity and operational efficiency.

This role serves as the primary engineering leader for the Home Care category, driving strategic initiatives across the Asia region. You will oversee the planning and execution of capital projects, ensuring they meet strict timelines and quality standards while optimizing capital efficiency. The position requires close collaboration with cross-functional teams, including R&D and cluster planning, to support innovation projects and implement best engineering practices. You will act as the central technical resource for factory engineering teams, guiding technology selection and supporting the development of Masterplans. This involves defining technical solutions for Concept and FEED stages, managing the rollout of new technologies, and representing the cluster in global engineering networks. The role demands a proactive approach to identifying opportunities for productivity improvements and ensuring the seamless transfer of global innovations to local operations.

This role focuses on developing and executing comprehensive customer relationship management strategies to drive business growth and operational efficiency. You will lead the CRM team in analyzing market trends and customer data to formulate annual budgets, policies, and development plans that enhance customer retention and loyalty. The position requires overseeing the CRM platform structure and coordinating cross-departmental efforts to ensure seamless customer engagement throughout the lifecycle. You will be responsible for maximizing customer lifetime value and commercial opportunities by monitoring key customer touchpoints and market research. The role involves providing strategic guidance on CRM operations, advising subordinates on performance and career development, and staying current with marketing trends to continuously improve team effectiveness. This is a leadership position requiring strong analytical skills and the ability to align CRM initiatives with broader business objectives.