You will be responsible for defining and executing the home furnishing business plan and growth strategy for the country. This involves communicating clear business priorities to key stakeholders to ensure collective ownership of goals. You will drive commercial activation across all selling channels to secure turnover, profit, and gross margin targets. Additionally, you will coordinate national price actions and support shopkeepers in developing their competence to improve overall store performance.

Lead the Mobile Postpaid Retention function with full accountability for customer retention performance, customer lifetime value growth, churn reduction, and long-term customer value creation across the customer lifecycle. Drive the strategy, governance, and performance of retention programs, customer segmentation, predictive analytics, retention offer management, and revenue recovery initiatives to minimize voluntary and involuntary churn, reduce downsell, and strengthen customer loyalty. Partner closely with Commercial, Product, Digital, Customer Service, Billing Operations, Collections, and Analytics teams to deliver customer-centric retention strategies, enhance customer experience, and achieve sustainable business growth.

This role focuses on enhancing the efficiency of the True Sphere store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while jointly managing sales targets with the team. You will be responsible for co-working space operations, including serving food and beverages to customers and providing information about True Sphere, services, special privileges, and activities from True Block Card. In the Product & Sales area, you will work collaboratively to promote team service standards and maintain up-to-date product knowledge. You will manage daily operations smoothly, including finance, inventory, environment, and systems, while preventing fraud to protect company interests. You will also recommend products, provide advice, and promote sales of True products and basic solutions.

You will lead the strategic direction and product roadmap for AiNU, an AI-powered digital identity verification platform. Your role involves defining the product vision, managing the backlog, and driving the full product lifecycle from concept to launch. You will collaborate closely with cross-functional teams, including AI/ML engineers and UX designers, to deliver high-quality, customer-centric solutions. Additionally, you will gather market insights, analyze competitors, and ensure successful product launches in partnership with Sales and Marketing teams. This position requires balancing business goals, technical feasibility, and customer value to drive innovation in the identity verification space. You will act as the primary bridge between business stakeholders, customers, and engineering teams, ensuring clear communication and alignment throughout the development process. By monitoring product performance using KPIs and customer feedback, you will continuously optimize the user experience. Staying current with industry trends, AI/ML advancements, and regulatory compliance requirements is essential to maintaining a competitive edge in the market.

You will serve as a strategic consultant for retail and grocery partners, providing expert advice to support their business growth on the GrabMart platform. Your primary focus will be on executing business strategies that drive mutual value for both the partners and Grab. You will manage key partnerships by identifying priority accounts, structuring collaboration terms, and securing deals that align with overall company objectives. Additionally, you will collaborate closely with internal product and marketing teams to launch successful campaigns that enhance the partner's visibility and revenue on the platform. This role requires a proactive approach to business development and a deep understanding of the retail landscape. You will be responsible for building strong, long-term relationships with major brands, ensuring their needs are met while maximizing their impact on Grab's ecosystem. By leveraging internal data and market insights, you will design partnership models that are sustainable and scalable. Your ability to fuse business, strategy, finance, and legal concepts will be essential in leading complex, multi-faceted negotiations and closing high-value deals.

This role focuses on optimizing workforce operations within the e-commerce fulfillment network. You will be responsible for overseeing third-party manpower agencies to ensure they meet strict performance standards. The position requires close collaboration with warehouse leads to address site-specific labor challenges and maintain high fulfillment rates. You will also manage vendor accountability through regular performance reviews and corrective action plans. Additionally, you will ensure strict compliance with local labor laws and company safety standards while monitoring daily staffing metrics across the network. You will play a critical role in identifying potential labor shortages before they impact operations. This involves tracking staffing fulfillment rates and developing strategic payment schemes to incentivize better vendor performance. The role demands strong analytical skills to interpret data and provide clear reporting to senior leadership. You must be able to make quick, data-driven decisions during high-pressure periods, such as mega-campaign seasons, to maintain logistics throughput.

This role serves as the primary point of contact for merchants, handling inquiries and resolving technical issues with a focus on efficiency and accuracy. You will manage the end-to-end merchant onboarding process, including staff account setup and regulatory compliance checks. The position involves collaborating with cross-functional teams such as Business Development, Marketing, and Compliance to enhance the merchant experience. Additionally, you will analyze data trends to prepare reports and work closely with Risk Management to maintain KYM guidelines and conduct periodic risk assessments.

This role focuses on the on-site execution and delivery of warehouse projects for SPX Express. You will be responsible for ensuring that construction activities are completed on time, within scope, and strictly adhere to engineering and operational requirements. The position involves overseeing daily construction progress, conducting quality inspections, and coordinating with various internal teams and external contractors to resolve site issues and minimize delays. You will also ensure that the facility design aligns with operational needs, such as truck flow and dock usability, while tracking milestones and providing regular progress updates. The Operations team at Shopee manages the end-to-end process from product listing to final delivery. This role supports that mission by building the physical infrastructure necessary for efficient logistics. You will work closely with consultants and internal stakeholders to identify risks and implement solutions that keep projects on schedule. The position requires a hands-on approach to site management and a strong ability to communicate technical requirements to non-technical teams.

This role focuses on the comprehensive management of facility and MEP systems to ensure operational excellence. You will oversee routine maintenance and troubleshooting for all building infrastructure, analyzing operational issues to propose effective technical solutions. The position requires planning and executing preventative and corrective maintenance programs to minimize downtime and improve resource allocation. Additionally, you will conduct regular site visits across various locations to inspect facilities, manage contractor work, and resolve on-site issues efficiently. Travel to provincial sites with overnight stays is required to support multi-site facility management.

This role focuses on designing, administering, and optimizing compensation and benefits programs to support organizational goals. You will analyze salary data and market trends to ensure competitive and equitable pay structures. The position involves close collaboration with leadership to implement incentive programs and manage change initiatives effectively. You will be responsible for preparing detailed reports and presentations on compensation strategies while ensuring compliance with relevant laws and regulations. The role requires conducting impact analyses and managing change readiness for new benefit implementations. You will also lead the communication strategy to ensure key stakeholders are informed and engaged throughout the process.