Junior Project Operations Specialist (Merchant Operations) - Shopee

This role serves as the primary point of contact for merchants, handling inquiries and resolving technical issues with a focus on efficiency and accuracy. You will manage the end-to-end merchant onboarding process, including staff account setup and regulatory compliance checks. The position involves collaborating with cross-functional teams such as Business Development, Marketing, and Compliance to enhance the merchant experience. Additionally, you will analyze data trends to prepare reports and work closely with Risk Management to maintain KYM guidelines and conduct periodic risk assessments.

• Serve as the main point of contact for merchant inquiries, addressing concerns and technical issues promptly.
• Assist merchants with onboarding processes and staff account setup while ensuring data accuracy and regulatory compliance.
• Identify feature requirements and optimize workflows to improve the overall merchant experience.
• Liaise with stakeholders including Business Development, Marketing, and Compliance to drive merchant satisfaction.
• Collect, analyze, and summarize data trends to prepare necessary operational reports.
• Collaborate with Risk Management to maintain and enhance KYM guidelines.
• Conduct periodic merchant risk assessments to ensure regulatory adherence.

• Bachelor’s or Master’s degree in Engineering, Business, or a related field.
• 1 to 3 years of experience in operations, project management, or a related field.
• Fluent in both Thai and English.
• Proficient in data organization and analysis, specifically using MS Excel or Google Sheets.
• Strong logical thinking and problem-solving skills with a proactive approach.
• Detail-oriented with excellent interpersonal skills and the ability to work effectively in a fast-paced environment.
• Ability to solve complex problems through data analysis.

• Proficiency in SQL for data querying and analysis.
• Experience with coding languages such as JavaScript, Python, or Google App Script.