This role focuses on overseeing customer service operations within the branch to ensure high standards of delivery and customer satisfaction. You will be responsible for managing the daily workflow of customer service staff, including scheduling shifts and monitoring operational procedures. The position requires strong coordination skills to bridge the gap between customers and internal departments, ensuring that service standards are consistently met and improved. You will play a key role in maintaining the branch environment by managing equipment and facilities while staying updated on sales promotion activities to provide accurate information to clients. The role involves analyzing service statistics and operational reports to identify areas for improvement. You will also handle customer feedback and complaints, working with relevant parties to resolve issues efficiently and maintain positive customer relationships.
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This role involves overseeing the daily administrative operations of the organization to ensure organizational effectiveness. You will manage and coordinate office procedures, communication protocols, and inventory control while delegating tasks efficiently. The position requires developing and implementing office policies and standards to guide daily operations. You will also resolve operational issues and facilitate support between internal departments to maintain smooth business functions.
This role involves managing the operations of secretaries to support executive functions and business operations. You will implement organizational policies and directions to ensure smooth daily workflows. The position requires coordinating with internal and external stakeholders to facilitate executive activities and manage information flow effectively. Additionally, you will oversee document management, including appointments and correspondence, while monitoring supply disbursement to support the team. You will also mentor secretaries and supervisors to ensure high performance and prepare them for career advancement. You will be responsible for monitoring and summarizing minutes of meetings to align with organizational needs. The role demands strong communication skills to build mutual understanding with various parties. You will advise secretaries on best practices and performance improvements. This position is ideal for a detail-oriented professional who can manage multiple priorities while maintaining a high standard of service for executives and staff.
This role involves leading and managing overall operations in Bangkok, Thailand to ensure smooth daily business processes and high customer satisfaction. The position requires developing and implementing operational strategies that align with Lazada's goals, driving efficiency and scalability within the market. You will oversee the coordination of various departments to foster collaboration and streamline workflows while monitoring key performance indicators to identify areas for improvement and implement corrective actions. You will manage a team of operational professionals, providing guidance, training, and support for their professional development. Maintaining strong relationships with external partners and stakeholders is essential to ensure a seamless supply chain and logistics network. Additionally, you must stay updated on industry trends and regulatory changes, adapting operations to remain competitive and compliant in the local market.
This role focuses on driving retail sales strategy and partner acquisition for non-Shopee drop-off orders. You will lead a team of 15 employees across retail sales and SVP training functions, managing both direct staff and external BPO partners. The position requires managing partner performance metrics, specifically Average Daily Orders (ADO), and executing initiatives to boost productivity and order volume. You will also be responsible for resolving operational bottlenecks and partner escalations to ensure a seamless network execution. You will directly oversee a 15-person team, including 13 members in retail sales and 2 in SVP training. This involves leading full-time employees, temporary staff, and managing relationships with third-party BPO vendors. The role demands strong leadership skills to manage diverse teams and exceptional communication abilities for negotiation and relationship management. You will act as the primary point of contact for partner escalations and logistical challenges.
This role focuses on leading and overseeing daily warehouse operations to ensure seamless inbound, storage, and outbound processes. You will supervise warehouse personnel to maintain high productivity standards and workplace safety while managing inventory accuracy and space utilization. The position requires driving process improvements and cost optimization through KPI analysis and continuous improvement initiatives. You will be responsible for investigating stock discrepancies and operational issues to implement corrective actions. The role involves managing both in-house operations and outsourced logistics, requiring strong leadership and analytical skills. You will ensure effective communication with stakeholders and maintain rigorous stock control through cycle counts and annual stock-taking activities.
This role involves overseeing market activities and leading routine sales planning for the entire product portfolio. You will set SMART objectives for team members and manage coverage to expand new outlets while optimizing routes and merchandising execution. The position requires developing strong customer relationships, monitoring delivery accuracy, and protecting company assets within the assigned territory. You will collaborate with Area Sales Managers to ensure route profitability and sales growth opportunities. Additionally, you are responsible for implementing pricing strategies, managing promotional campaigns, and ensuring efficient budget utilization to optimize beverage off-take. The role also includes managing account development, collecting payments on time, and providing constant competitor activity feedback to maintain a competitive advantage. Finally, you will support after-sales service and ensure the team adheres to POS execution standards through regular coaching and field work.
This role focuses on identifying new business opportunities within the Away From Home and On-Premise channels. You will develop strategic plans for account acquisition and maintain a 3-5 year pipeline for new business growth. The position involves initiating long-term strategic account imperatives and creating commercial proposals to support the acquisition process. You will collaborate with cross-functional teams to build profitable deals and manage post-mix machine deployment to ensure smooth customer conversion. You will support the Team Leader in annual planning for new business initiatives and work closely with the Legal team to finalize contracts on time. The role requires managing newly acquired accounts for at least six months to ensure PepsiCo meets all commitments made during the pitching phase. You will also oversee the smooth transition of these accounts to Key Account Managers or Key Account Executives.