Operations Manager

This role involves leading and managing overall operations in Bangkok, Thailand to ensure smooth daily business processes and high customer satisfaction. The position requires developing and implementing operational strategies that align with Lazada's goals, driving efficiency and scalability within the market. You will oversee the coordination of various departments to foster collaboration and streamline workflows while monitoring key performance indicators to identify areas for improvement and implement corrective actions.

You will manage a team of operational professionals, providing guidance, training, and support for their professional development. Maintaining strong relationships with external partners and stakeholders is essential to ensure a seamless supply chain and logistics network. Additionally, you must stay updated on industry trends and regulatory changes, adapting operations to remain competitive and compliant in the local market.

• Lead and manage overall operations in Bangkok, Thailand to ensure smooth daily business processes and high customer satisfaction.
• Develop and implement operational strategies to align with Lazada's goals, driving efficiency and scalability in the market.
• Oversee the coordination of various departments to foster collaboration and streamline workflows.
• Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement corrective actions.
• Manage a team of operational professionals, providing guidance, training, and support for their professional development.
• Maintain strong relationships with external partners and stakeholders to ensure a seamless supply chain and logistics network.
• Stay updated on industry trends and regulatory changes to adapt operations and remain competitive.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• More than 1 year of experience in a similar role, preferably within an e-commerce or retail environment.
• Proven track record in managing a team and delivering operational excellence in a fast-paced setting.
• Strong analytical skills with the ability to analyze data and make data-driven decisions.
• Effective communication and interpersonal skills to build relationships with internal and external stakeholders.
• Familiarity with the Thai market and understanding of the local business landscape.
• Fluent in English and Thai with excellent written and verbal communication skills.