This role sits at the heart of Agoda's high-volume recruitment engine, serving as the primary point of contact for candidates and a trusted partner to recruiters and business stakeholders. You will manage the end-to-end interview scheduling process, ensuring a smooth and professional experience for every candidate while maintaining accurate records in scheduling systems. The position offers direct exposure to global hiring operations and requires the ability to handle confidential information with discretion in a fast-paced environment. You will be responsible for coordinating complex interview loops for both local and international candidates, proactively identifying potential scheduling conflicts before they impact the process. This role requires exceptional organizational skills and the ability to communicate clearly and professionally across multiple time zones and cultures. You will act as an independent consultant for candidates, guiding them through their journey while keeping internal teams aligned on timelines and expectations.

You will support the Supply organization at Agoda by managing end-to-end recruitment processes for assigned roles. You will partner closely with hiring managers to understand business needs, maintain pipeline health, and ensure recruitment targets are met efficiently. Your role involves collaborating with various People Team partners to deliver a high-quality candidate experience while adhering to hiring policies and compliance requirements. This position focuses on building teams that power Agoda’s global partner network. You will use data to identify risks, recommend practical actions, and improve hiring outcomes. You will also contribute to sourcing activities, recruitment events, and process improvements to support the company's growth in the travel industry.

You will be part of Deloitte Southeast Asia's Talent Acquisition team, delivering recruitment strategy and execution for our fast-growing management consulting practice. You will provide a best-in-class experience for hiring managers, internal stakeholders, external agencies, and prospective candidates. This role involves leading and managing a team of recruiters across Southeast Asia while also serving as an individual contributor to manage recruitment requisitions and end-to-end hiring activities. You will partner with hiring managers to understand workforce needs and define clear role requirements. Additionally, you will develop sourcing strategies to attract high-caliber talent and manage the full recruitment lifecycle, including screening, interviews, and onboarding support. You will also provide regular updates on talent pipelines and hiring effectiveness to stakeholders.

Agoda is hiring a Senior Consultant, People Development & Performance in Bangkok, within the People and Organization Development team. The role supports talent development, performance management, and organizational capability from individual and team level through to enterprise level, working with HRBPs and business leaders to analyze talent needs and connect talent priorities with business needs. Duties include coordinating the performance management process, using people and business data to identify talent patterns, risks, and opportunities, preparing analysis on talent pipelines, succession, performance outcomes, and workforce trends, supporting design and delivery of talent practices and tools, and facilitating talent and performance discussions. Requirements include 5+ years in consulting or talent management, strong project management, and data-driven analysis skills.

Join Agoda’s Early Careers team as a Campus Recruiter and help us attract and hire talented interns and graduates. You will support assigned Early Careers hiring activities from application through onboarding. Working closely with Early Careers team, hiring managers, interviewers, and candidates, you will ensure that recruitment processes are well organized, timely, and provide a positive candidate experience. You will own the day-to-day recruitment execution and coordination for assigned roles, while also supporting campus events, candidate engagement, and CRM activities. What You’ll Do: * Support hiring-intake discussions by confirming role requirements, candidate profiles, timelines, interview panels, and assessment criteria. * Manage applications, conduct initial candidate screening, and maintain accurate records in the applicant tracking system. * Coordinate interviews and assessments with the Recruitment Coordinator team; brief candidates and interviewers, track scorecards, and follow up on feedback. * Keep candidates informed throughout the process and provide regular progress updates to the Early Careers team. * Coordinate with recruiters, hiring managers, interviewers, and other stakeholders to keep hiring activity moving. * Support selection discussions, offer approvals, offer documentation, and candidate follow-up through acceptance or decline. * Support approved campus recruitment events, career fairs, candidate communications, and CRM activities. * Monitor recruitment progress, pipeline health, timelines, and key risks. * Prepare regular hiring updates and escalate issues such as delayed feedback, low pipeline quality, interviewer availability, or timeline risks. * Contribute to process improvements and a consistent Early Careers candidate experience. Required Qualifications: * Experience in recruitment, talent acquisition, campus recruitment, HR coordination, or a related field. * Strong organizational skills, attention to detail and stakeholder-management skills are preferred. * Excellent communication and interpersonal skills required. * Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment. * Confidence following up with stakeholders and escalating risks when needed. * Ability to work independently and collaborate effectively with the Early Careers team. * Familiarity with applicant tracking systems, recruitment software, or spreadsheets. * Thai nationality is required, as this role does not support visa sponsorship. Preferred Qualifications: * 2–4 years of experience in recruitment, talent acquisition, or campus recruiting. * Experience recruiting interns, graduates, or other early-career talent. * Experience coordinating interviews, assessments, career fairs, or recruitment events. * Experience with CRM, talent-community management, or candidate engagement. * Experience preparing recruitment reports and tracking hiring progress.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. We are currently seeking to hire a Senior Consultant, Culture, Engagement and Organizational Performance. This role is based in our Bangkok office as part of the Agoda People Development and Performance team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers. This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve. We think about developing capability in broad terms beyond traditional learning and performance management, considering how we define roles and organizational structures, career progression, tools and systems that impact employee experience, engagement, and more. We consider all factors that impact employee and team capability and performance and work collaboratively to develop successful solutions. You will partner with senior managers and subject matter experts for program design, development, and implementation. You will report progress and insights to our most senior management. In This Role, You’ll Get To * Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies, e.g., new ways to engage with partners, product innovation models, building culture and organization structure, and the necessary work to maintain high standards of performance and high employee engagement * Use data to inform strategy, track and measure impact of programs tied to business output * Provide proactive analysis of data to identify patterns and provide actionable recommendations * Present analysis and insights to senior leadership on relevant talent strategies e.g.: * Patterns of employee behavior such as attrition, promotion, performance management outcomes, * Employee sentiment surveys * Demographic patterns * Employ innovative methods to scale capability, that go beyond traditional learning, including role and organizational design, process and tools improvement, various learning modalities, etc. * Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching * ​Promote People compliance and operations to minimize regulatory violations and prevent rework * Lead organizational change initiatives that strengthen adoption of new ways of working, improve employee engagement, and enable sustainable performance outcomes * Apply change management, stakeholder engagement, and communication strategies to help teams navigate transformation and embed lasting behavioral and cultural change. What You’ll Need to Succeed * 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization * Undergraduate degree from a top university expected, advanced degrees welcome * Acute business acumen and understanding of how organizational structures and dynamics relate to execution * Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences * Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR, particularly in organizational design, onboarding, compensation, business consulting, and data analysis * Excellent judgement, self-motivated, curious, and trustworthy * Strong problem-solving and ability to work with data to identify patterns and generate actionable insights * Excellent communication skills and experience in meeting and presenting to senior executives * Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities. * Utmost discretion, confidentiality, and professional ethics * Ability to thrive in a multicultural environment * Ability to effectively handle ambiguity and adapt in a constantly changing business environment * Display of humility, flexibility, excellent interpersonal skills, and the ability to lead critical conversations is paramount. * Flexibility and a sense of humor are a must ****This role is Based in Bangkok**** Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

The HR Business Partner for the Commercial function will serve as a strategic partner to Agoda's Supply and Strategic Partnerships teams. This role involves driving people strategies and supporting organizational effectiveness to align with business objectives. The successful candidate will work closely with business leaders and People Centers of Excellence to deliver on people priorities and support the company's evolving needs. In this position, you will define and deliver a compelling People Roadmap that addresses both company-wide priorities and the unique needs of specific departments. You will use data and insights to inform decision-making and track the impact of people initiatives. Additionally, you will serve as a change agent, leading talent identification, retention, and development efforts to build a strong leadership bench.

This role is part of Agoda's Early Careers team, focusing on attracting and hiring interns and graduates. The Campus Recruiter supports hiring activities from application through onboarding. Responsibilities include managing applications, conducting initial screenings, coordinating interviews and assessments, and maintaining accurate records in the applicant tracking system. The role also involves supporting campus events, candidate engagement, and CRM activities while monitoring recruitment progress and pipeline health.

You will lead HR transformation projects for large Japanese companies operating in Southeast Asia, focusing on modernizing HR systems and organizational structures. Your role involves managing mixed teams of local and Japanese staff to deliver complex consulting engagements. You will drive the adoption of cloud-based talent management systems and support regional optimization efforts, ensuring that HR strategies align with business growth and digital innovation. This position requires a strategic mindset to navigate diverse cultural and legal landscapes while implementing advanced HR technologies. As a Manager, you will be responsible for the end-to-end delivery of HR system implementations, including requirements gathering, business process design, and change management. You will leverage your expertise in SAP SuccessFactors and Workday to drive efficiency and modernize HR operations. Additionally, you will support business development by identifying new opportunities and contributing to proposal activities, helping to secure high-value projects for the firm. You will work closely with internal stakeholders and other service divisions to provide comprehensive solutions that address both HR and business challenges. This role offers the chance to collaborate with a global network of professionals and develop a well-rounded consulting career while making a tangible impact on clients' organizational effectiveness.