Lalamove, an on-demand delivery platform connecting customers and drivers via technology, is hiring a Customer Service Associate (L1) in Bangkok on a full-time basis. The role involves handling inbound and outbound inquiries, supporting users and drivers, managing complaints, providing timely solutions, balancing supply and demand, and monitoring daily operations to maximize fulfillment rates. The position requires a go-getter problem solver with strong written and verbal communication, the ability to multi-task, and fluency in both English and Thai. A bachelor's degree or college experience with prior customer support background is preferred. Candidates must be willing to work weekends, early mornings, late nights, and occasional holidays, and should be immediately available.
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The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
The Client Service Assistant (CSA) at Kiatnakin Phatra Securities works closely with Financial Consultants to support high-net-worth clients in the Wealth Management division. Responsibilities include preparing onboarding documents, handling client enquiries, assisting with order execution for banking and investment transactions, building relationships with FCs and clients, creating tailored presentations, coordinating with pitch teams, and ensuring compliance with internal and external regulations. The role welcomes new graduates with a background in Finance, Accounting, Economics or related fields. Candidates must be Thai nationals, willing to stay in the position for at least 2.5-3.0 years, and obtain IC Licenses (P1, P2, P3) within the probation period. Strong communication, organization, and English skills are required.
NXP is hiring a Service Operations Engineer based in Bangkok, Thailand on a full-time basis. The role involves managing daily application operations, maintaining monitoring and alerting, supporting automation and deployment pipelines, handling certificates and user access, performing root cause analysis, tracking KPIs, documenting processes, and helping implement AI to improve efficiency. The position works with international colleagues across departments and cultures. The ideal candidate holds a Bachelor's degree in IT, Electrical Engineering, or a related field, with 0-2 years of relevant experience. Required skills include excellent English communication, shell scripting, familiarity with databases such as MS-SQL, MySQL, or SQLite, and experience with collaboration tools like Confluence, Bitbucket, Jira, and MS Office. A quality mindset, security awareness, and strong analytical and teamwork abilities are also expected.
Johnson Controls is seeking a Controls Service Technician 3 to maintain and repair mechanical and electrical systems in data centers. Duties include regulating air and water temperature, inspecting equipment, fulfilling regional service calls and SLAs, reporting work, and ensuring compliance with health and safety standards. The technician will work with customers, customer operations teams, mechanical and electrical operatives, and subcontractors. The role requires at least five years of mechanical or electrical experience, knowledge of data center systems and controls, English proficiency, strong communication, and flexibility for 24/7 emergency call-out coverage.
Johnson Controls is hiring an HVAC Equipment Service Engineer/Technician based in Bangkok, Thailand, on a full-time basis. The role focuses on inspection, maintenance, and preventive maintenance repair of mechanical and electrical components within data center environments to meet Service Level Agreements. The technician works with site Health & Safety officers to uphold environmental and safety compliance, engages with customers on service requests, and supports growth of the after-sales service business. Candidates should have at least 5 years of mechanical or electrical experience, ideally from commercial, data center, high-tech, healthcare, or manufacturing industries. The role requires understanding of electrical and mechanical systems in data centers, strong communication skills, English proficiency, attention to detail, and willingness to travel and be on 24/7 standby call-out.
The Service Operations Administrator provides general administrative and clerical services within the Service Operation Department at Hitachi Energy (Thailand) Limited, supporting the seamless execution of service projects and operational processes. Responsibilities include assisting Operations/Project Managers with project actions and contract baselines, acknowledging orders in SAP, preparing payment requests and customer invoices, initiating Purchase Requisitions and Purchase Orders with Supply Chain Management, processing invoices, handling tax matters, maintaining records and databases, and organizing meetings and logistics. The role requires a bachelor's degree in business administration or a related discipline and 4 to 7 years of relevant experience in administrative or operational support. Candidates should have SAP familiarity, strong analytical and communication skills in English and Thai, and the ability to manage multiple priorities in a dynamic team environment.
The Senior Service Sales Engineer is part of the Service business in Thailand for Hitachi Energy, reporting to the Service Sales Manager. The role maintains and enhances customer satisfaction by providing technical solutions from the early stages of projects, supporting Sales Managers, driving sales volume and margin across the Service product portfolio, building long-term customer relationships, proposing technical solutions for complex enquiries, and preparing technical articles for publication. Candidates need a Bachelor's degree in Electrical Engineering (Power) or a related field and more than 5 years of experience in Sales Engineering related to power transformers, substations, and LV/MV/HV switchgear. They should have knowledge of Substation Services and overseas markets (Myanmar, Cambodia, Laos), proficiency in SFDC and Microsoft Office, strong communication and presentation skills, and willingness to travel internationally.
The role is a contract position in Bangkok focused on Service Point and Parcel Shop operations for SPX Express. The successful candidate will resolve daily operational issues, support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics, while coordinating shop escalations with internal teams. The position also involves onboarding and training retail shops, agency partners, or franchise outlets, recommending workflow and digital-tool improvements, and tracking feedback to refine operational guidelines. Candidates need a bachelor's degree or above, strong analytical and problem-solving skills, Excel proficiency, and the ability to work with complex data and multiple priorities.