At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Korean markets * Support research and content experimentation to improve content performance and user engagement. * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Korean markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Taiwan markets * Support research and content experimentation to improve content performance and user engagement * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Taiwan markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation,Traditional Chinese Language for Taiwan, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Korean markets * Support research and content experimentation to improve content performance and user engagement. * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Korean markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Taiwan markets * Support research and content experimentation to improve content performance and user engagement * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Taiwan markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation,Traditional Chinese Language for Taiwan, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** Agoda Media Solutions partners with tourism boards and destination marketing organizations to help them reach Agoda’s high-intent, first-party audience through marketing campaigns across Agoda’s owned platforms and selected offsite channels. As our China business continues to grow, we are looking for a **Campaign Operations****Specialist, China DMO**to support the end-to-end delivery of tourism board campaigns. **The Opportunity:** * This role will coordinate campaign administration and execution across the full campaign lifecycle from proposal and procurement support through campaign setup, launch, monitoring, reporting and post-campaign review. * You will work closely with the China Supply team, RTA/DMO, tourism board partners and internal stakeholders across Operations, Legal, Finance, Tax, Brand, Translation and other relevant functions. **What You’ll Do:** * Coordinate the operational handover from the China Supply or Business Development team to the RTA/DMO campaign team. * Support proposal localization, bidding, procurement documentation, vendor registration and related administrative processes. * Coordinate contract preparation, approvals, signatures and follow-up with internal and external stakeholders. * Manage the collection, translation, review and approval of campaign assets from tourism board partners. * Coordinate campaign setup across Agoda Media Solutions products, including onsite placements, destination content, coupons and other relevant activations. * Support campaign launches and monitor delivery, pacing and operational issues throughout the campaign period. * Coordinate with internal teams to resolve campaign, creative, inventory, coupon or reporting issues. * Support the preparation and validation of campaign performance reports in English and Chinese. * Coordinate campaign review meetings and capture recommendations for renewal or future campaign improvements. * Develop and maintain campaign trackers, checklists and processes to improve operational efficiency and scalability. **Required Qualifications:** * Bachelor’s degree in Marketing, Business, Communications, Tourism, Project Management or a related field. * Excellent written and verbal communication skills in**Mandarin Chinese and English**. * At least**2 years of experience**in campaign operations, digital marketing, project management, media operations, account management or a related area. * Experience working with tourism boards, government agencies, destination marketing organizations or external agencies is preferred. * Experience with China-based procurement, bidding, contracting or administrative processes is highly desirable. * Strong project-management skills and the ability to manage multiple stakeholders and deadlines. * Strong attention to detail and ability to manage documentation, approvals and campaign assets accurately. * Proactive, organized and comfortable working independently in a fast-paced, international environment. * Good working knowledge of Excel, PowerPoint and project-tracking tools. **Preferred Qualifications:** * Experience in digital advertising, media, travel, hospitality or tourism marketing. * Familiarity with campaign metrics such as impressions, clicks, engagement, conversions and delivery pacing. * Experience coordinating localized creative production and content approvals. * Experience working with cross-functional and regional teams in a matrix organization. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
This is a high-impact leadership role responsible for scaling one of Agoda’s most critical engineering hiring functions. The Manager will lead a team of TA Partners and Associate TA Partners, collaborating with Tech Department Leadership and HR Business Partners. The role focuses on driving high-volume, high-quality hiring targets and leading initiatives to continuously improve the recruitment function. It requires a strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution. The position involves managing a high-volume, evergreen hiring engine, leveraging recruitment data and reporting, and ensuring operational excellence across the recruitment process.
This role involves sourcing and overseeing contracts for facility services like catering, cleaning, and security. The position requires managing G&A budgets and advising businesses on efficiency improvements. Key duties include ensuring facility maintenance and handling emergencies. Candidates must have a relevant degree and at least three years of experience in a fast-paced environment, specifically within the tech or Internet industries.
This Project Management Associate role within Shopee's SPX Operations team in Bangkok focuses on driving operational performance across sellers. Main duties include developing strategies to create synergy among sellers, improving staff KPIs in productivity, quality, service level and stakeholder satisfaction, supporting quality assurance and SOP development, and assisting in planning and implementing cross-functional projects within targeted timelines. The role works closely with management on long-term strategies and operational goals. The position requires a Bachelor's degree in any field, team management experience, strong analytical and problem-solving skills, and excellent written and verbal English communication. Candidates should be proactive, results-oriented, adaptable, comfortable in fast-paced environments, and possess strong cross-functional collaboration skills.
This entry-level Operations position is based in Ayutthaya and works primarily at night. The supervisor leads a Transport Control Tower team of five to eight members, allocates routes across three sorting centers to improve fulfillment and truck turnaround, and communicates with the CTO, hubs, and SOCS leads to resolve operational issues. The role also includes communicating new policies, training team members, and providing backup coverage during team members' leave. Applicants need problem-solving and root-cause analysis skills, communication, negotiation, and coordination with internal and external stakeholders. They must be able to work under pressure in a fast-paced environment, use Microsoft Office moderately, and work night shifts six days a week. Basic transport operation and planning knowledge is a plus.