Shopee

Customer Service Operations (SPX Express) - Operations - Bangkok

Shopee

This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.

Recruitment project Data Analyst (SPX Express)

Shopee

This role focuses on workforce fulfillment metrics. The Data Analyst will maintain and enhance performance dashboards to provide actionable insights. Responsibilities include managing and improving databases to ensure data integrity and scalability. The position requires analyzing workforce data to identify trends and support decision-making for operational improvements.

Senior Security Management - Operations - Bangkok

Shopee

This role involves managing security operations within Shopee warehouses to ensure the safety of assets and personnel. The position requires developing and implementing security policies, monitoring risks, and leading the security team. Key duties include coordinating with law enforcement, managing facility infrastructure like CCTV, and enforcing security protocols. The role also entails summarizing monthly KPIs and managing security manpower during campaigns and standard business operations. The candidate must possess strong risk assessment capabilities and experience in logistics or e-commerce.

BD Strategy Initiatives (Shopee) - Business Development and Partnerships

Shopee

This role focuses on overseeing commercial performance and managing the end-to-end seller mission program. Responsibilities include designing and implementing programs with budgeting and operations, analyzing performance to drive growth, and managing the identification and acquisition of potential sellers. The position requires partnering with cross-functional teams to push for seller growth and ensuring a consistent pipeline of high-quality sellers. Key qualifications include a Bachelor's degree in Business Administration, Economics, or a related field, 0-2 years of experience in consulting, e-commerce, or tech, proficiency in Excel, and the ability to communicate effectively in English and Thai.

HR Facility Management - People - Bangkok

Shopee

This role involves sourcing and overseeing contracts for facility services like catering, cleaning, and security. The position requires managing G&A budgets and advising businesses on efficiency improvements. Key duties include ensuring facility maintenance and handling emergencies. Candidates must have a relevant degree and at least three years of experience in a fast-paced environment, specifically within the tech or Internet industries.

Fraud Investigations (Contract) (SPX) - Operations - Bangkok

Shopee

This contract role in Bangkok serves as the main point of contact for gathering evidence and CCTV footage for fraud cases. The position involves coordinating with teams for interrogation sessions, participating in interviews, drafting investigation reports, and acting as a real-time CCTV monitor. The role also includes participation in security-related projects. Candidates must have a bachelor's degree in Law, Political Science, or a related field, with 0-2 years of experience in fraud investigation, prevention, or risk management. Familiarity with CCTV footage and offender interrogation is required.

Performance Control Tower (SPX) (Samut Prakarn)

Shopee

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from product listing to buyer delivery. The team monitors operational KPIs across the region and performs root cause analysis when performance fluctuates. The position involves cross-functional collaboration with the Recovery Team for loss disputes and follows up on internal SOC RC and TP lost issues. It also includes analyzing lost, stuck, and high-value targets, conducting trend analysis, and coordinating with engineers and logistics managers to update product features and sort codes.

Network Planning Lead (SPX Express) - Operations - Bangkok

Shopee

This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.

Loss and Damage Operation Team Lead (SPX Express)

Shopee

This role involves leading the Loss and Damage Operation Team to measure and track key performance indicators regarding damage and reporting. The team lead manages daily loss, stuck, and damage performance, identifying bottlenecks and risks to the network operation. Responsibilities include designing mitigation strategies, identifying process improvement opportunities, and managing stakeholders to align on goals. The position requires preparing reporting tools and templates for internal stakeholders and customers, as well as collecting and analyzing data to set up improvement processes.

Strategy Project Management (Recovery& Claim) (SPX Express) - Operations - Bangkok

Shopee

This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.