AIG is hiring a Quality Assurance & Training Assistant Manager for its Bangkok Contact Centre. Reporting to the Contact Centre Manager, the role covers quality assurance monitoring, training delivery, complaint management, governance reporting, and operational improvement initiatives across the Contact Centre. The position involves transaction monitoring, coaching, calibration, training material development, complaint handling within SLAs, and supporting transformation projects as a subject matter expert. Candidates should have at least 5 years of experience in Quality Assurance, Training, Complaint Handling and Governance & Reporting, with experience in Salesforce (CRM) and Genesys preferred. Strong English communication, MS Office proficiency, and the ability to work in a dynamic, fast-paced environment are required.
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Hitachi Energy (Thailand) Limited is seeking a Senior Strategic Sales Operations professional to support the Service Business through sales operations, governance, Salesforce CRM discipline, digital business planning, and KPI monitoring. The role focuses on turning sales strategy and business development initiatives into structured implementation plans with clear ownership and measurable results. The successful candidate will monitor pipeline and forecast quality, maintain reporting and governance routines, develop dashboards and workflow tools, and coordinate with Sales, Tendering, Service Operations, Finance, Project Management, Field Service, and business leaders. The position requires 6–8 years of relevant experience, a relevant degree, strong CRM and analytical skills, and fluent spoken and written English and Thai.
Commercial IT Manager at Suntory Beverage & Food supporting digital platforms for commercial teams across Thailand, Indochina, and regional clusters (Taiwan/Hong Kong and Malaysia/Singapore/Indonesia). The role acts as a technology partner for sales and trade marketing, owning platform performance, support, upgrades, and configuration.
This role serves as the Southeast Asia Field Marketing Specialist, focusing on Indonesia and Thailand. The position involves building and executing field marketing strategies to drive product consideration and adoption through integrated go-to-market programs. The specialist partners with country sales and marketing leadership to deepen target-account engagement by industry and segment. Responsibilities include executing account-based programs, managing paid media and content syndication, coordinating content partnerships, and developing country-specific demand generation campaigns. The role also supports cross-SEA initiatives, such as AI-related marketing campaigns, and requires managing program logistics and analyzing data from marketing systems to track ROI.
The Senior Operations Executive will bridge the gap between operational strategy and execution, focusing on enterprise merchant retention and data infrastructure. The role involves managing post-service journeys, designing automated retention frameworks, and standardizing operating procedures to reduce case volume. Key duties include analyzing churn metrics, maintaining data tracking infrastructure, and serving as a liaison between merchants and cross-functional teams like Sales and Product. The position requires a systems architect mindset to build scalable workflows and strict quality verification protocols.
Agoda is hiring a Regional Manager, Operations to build and lead a new intervention-focused team within its Customer Experience Group. Reporting to the Associate Director, Operations, the role manages 8-10 Team Managers handling escalated or difficult customer cases, driving KPIs, and partnering cross-functionally to address root causes and refine processes as the function scales. The position requires 5 years of people leadership experience including managing managers, a background in contact centers, operations, or customer service, strong analytical skills, and English proficiency. Experience in travel-related operations is expected, and candidates must be based in or willing to relocate to Bangkok or Kuala Lumpur, with a relocation package offered.
Agoda is seeking a strategic Senior Manager, Talent Sourcing to lead and scale talent pipelines for Engineering, Product, Supply, and Corporate functions. The role involves managing two managers and more than 10 sourcing specialists while partnering with hiring leaders and centers of expertise to improve sourcing strategy, outreach, screening, and handoffs. The successful candidate should have progressive Talent Acquisition experience, including people-management experience, and a record of improving pipeline quality and diversity through data-driven sourcing. The role also requires stakeholder management, coaching expertise, and experience using AI and automation to improve recruiting workflows.
This full-time role leads the end-to-end tender process for Hitachi, Ltd. projects and services, from opportunity identification through contract award. Responsibilities include bid/no-bid decisions, proposal strategy, tender document analysis, pricing, internal coordination, compliance, client communication, negotiations, reporting, and continuous improvement. The successful candidate will have a bachelor’s degree in business administration, engineering, or a related field, with a master’s preferred, and at least seven years of tender, bid, or proposal management experience. The role requires a record of winning complex, high-value tenders, knowledge of contract law and commercial risk, strong project and communication skills, proficiency in Microsoft Office, and experience with CRM or bid-management software. Leadership, collaboration, and business English proficiency are required.
Manatal, a B2B SaaS HRTech company headquartered in Bangkok, is hiring a Senior Manager for Implementation & Client Success to support onboarding of large enterprise and high-value accounts. The role owns onboarding workflow execution, coordinates training sessions, oversees data migrations, tracks feature requests, and drives feature activation and adoption. The position collaborates with Customer Success, Support, and Product teams, reports progress to upper management, and coordinates quarterly reviews for newly onboarded clients during their first six months. Candidates need 3+ years in SaaS Customer Success, Account Management, Implementation, Operations, or Onboarding, with experience in customer onboarding, data migrations, and technical troubleshooting. Strong organizational and project management skills are required, along with familiarity with CRMs (HubSpot), ticketing systems (JIRA, Intercom), and data migration tools. Excellent English communication is required; Spanish speaking is indicated in the title. Working hours are 5pm to 2am, based on-site in Bangkok.
Salesforce is hiring an Account Solution Engineer for the SMB market in Thailand, based in Bangkok. The role partners with sales to run discovery sessions, build customized product demonstrations, and align multi-product Salesforce solutions to customer business outcomes across various industries. The position requires fluency in Thai and English, at least 2 years of professional experience, and a degree in Computer Science, Software Engineering, MIS, or equivalent. Salesforce certifications, prior solution/sales engineering experience at a CRM or similar technology company, and basic HTML/web programming are listed as nice-to-haves.