
Manatal, a B2B SaaS HRTech company headquartered in Bangkok, is hiring a Senior Manager for Implementation & Client Success to support onboarding of large enterprise and high-value accounts. The role owns onboarding workflow execution, coordinates training sessions, oversees data migrations, tracks feature requests, and drives feature activation and adoption. The position collaborates with Customer Success, Support, and Product teams, reports progress to upper management, and coordinates quarterly reviews for newly onboarded clients during their first six months. Candidates need 3+ years in SaaS Customer Success, Account Management, Implementation, Operations, or Onboarding, with experience in customer onboarding, data migrations, and technical troubleshooting. Strong organizational and project management skills are required, along with familiarity with CRMs (HubSpot), ticketing systems (JIRA, Intercom), and data migration tools. Excellent English communication is required; Spanish speaking is indicated in the title. Working hours are 5pm to 2am, based on-site in Bangkok.
