Senior Manager, Implementation & Client Success - Spanish Speaker (Afternoon Shift) - Manatal Co LTD | Career Page

Manatal, a B2B SaaS HRTech company headquartered in Bangkok, is hiring a Senior Manager for Implementation & Client Success to support onboarding of large enterprise and high-value accounts. The role owns onboarding workflow execution, coordinates training sessions, oversees data migrations, tracks feature requests, and drives feature activation and adoption. The position collaborates with Customer Success, Support, and Product teams, reports progress to upper management, and coordinates quarterly reviews for newly onboarded clients during their first six months.

Candidates need 3+ years in SaaS Customer Success, Account Management, Implementation, Operations, or Onboarding, with experience in customer onboarding, data migrations, and technical troubleshooting. Strong organizational and project management skills are required, along with familiarity with CRMs (HubSpot), ticketing systems (JIRA, Intercom), and data migration tools. Excellent English communication is required; Spanish speaking is indicated in the title. Working hours are 5pm to 2am, based on-site in Bangkok.

Own the execution of onboarding workflows, ensuring all tasks are completed in a timely and structured manner

Manage operational processes including scheduling training sessions, completing onboarding checklists, reviewing feature requests, and overseeing data migrations

Ensure proper setup and utilization of key platform features and monitor product usage to identify accounts needing additional support

Act as a bridge between Customer Success and Support, providing real-time updates to upper management and escalating critical issues

Coordinate quarterly reviews for newly onboarded clients during their first six months and track onboarding performance metrics

3+ years of experience in a SaaS Customer Success, Account Management, Implementation, Operations, or Onboarding role

Understanding of customer onboarding, data migrations, and technical troubleshooting

Strong organizational and project management skills to handle multiple accounts and processes simultaneously

Tech-savvy with experience using CRMs (HubSpot), ticketing systems (JIRA, Intercom), and data migration tools

Excellent English communication skills, both written and verbal