This role focuses on managing Rework and Return processes, ensuring operational control and problem-solving. The position involves managing workforce performance, coordinating with cross-functional departments, and maintaining compliance with safety standards. The role requires strong analytical skills, spreadsheet proficiency, and the ability to handle operational issues and SLA control. Candidates must be willing to work in a fast-paced environment, handle extended working hours during campaigns, and work mostly in afternoon or night shifts.

This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.

Job Summary : Manage procurement processes of packaging materials to ensure required delivery while compliant to procurement policy. Priorties : Packaging strategy, material risk management, productivity/ cost mitigation, innovation, sustainability and cash flow improvement. It also includes procurement process and execution excellence, supplier relationship/ stakeholders/ and contract management. ## Job Responsibilities: * Develop packaging category expertise & knowledge and build market analysis of commodities at global/regional perspective. Drive, develop and share market intelligence/cost driver. * Deliver packaging strategy and define action plan/ project pipeline (next 3-4 years) for implementation * Ensure effective relationships with suppliers and ensure fundamentals in place (Legal, P2P process, GCS and quality/governance compliance), including manage suppliers risk to ensure business continuity and avoid potential crisis * Capture innovation through collaboration, create productivity/ sustainability initiatives in Packaging (commodities and Value engineer) and support innovation coming from outside to inside * Collaborate with global/ regional/ cross functions on NPD (Packaging part) and productivity projects * Support leader to do packaging AOP (budget) and manage packaging category spends & performance and suppliers on a day-to-day basis * Launch RFP; manage bidding process in coordination with key stakeholders within BU and, if required, global/ regional procurement * Select & Validate Suppliers/Optimize suppliers' portfolio according to strategy and negotiate contracts and supply agreements (when relevant) * Packaging Leader: * Leads packaging P2P team * Owns the P2P process * Ensures timely negotiated and update of packaging needs * Develop network with other business units, connect with external other industries * Support supplier performance evaluation * Well manage productivity and sustainability report including SAP update * Support the procurement organization in terms of digital transformation ## Skills and Experiance : * Degree Level in Business, Economics, Engineering, Packaging Technology or related field. * At least 5 years of related working experience with 2-3 years in supervisory Procurement roles * Outstanding Functional knowledge in different aspects of Procurement such as sourcing, category management processes * Possess good interaction with cross functional teams and supplier partnership mindset * Business acumen and have strong analytical skills * High responsibility and dedication and focus on quality and timely delivery * Agility and ability to perform multitask. Customer oriented * Good project management skill * Fluent in English. Good communication skills

We are seeking a Regulatory & Scientific Affairs (RSA) Specialist to play a key role in bringing innovative products to market. You will lead regulatory review, product registration, labeling compliance, and submission activities while collaborating with cross-functional teams to drive compliant and efficient product launches. Key Responsibilities * Lead regulatory review of product labels, artwork, ingredients, and claims to ensure compliance with applicable regulations. * Provide regulatory guidance and risk assessment to support product development and innovation projects. * Manage product registrations and regulatory submissions with Thai FDA, DLD and relevant authorities. * Partner with R&D, Marketing, Quality, and external stakeholders to enable compliant and timely product launches. * Maintain regulatory documentation and support continuous improvement of regulatory processes. Qualifications * Bachelor's degree in Food Science, Food Technology, Nutrition, Pharmaceutical Sciences, or related fields * 2+ years' experience in Regulatory Affairs, Food Compliance, Product Registration, or Scientific Affairs * Knowledge of food regulations, labeling, claims, and product registration * Strong regulatory risk assessment and problem-solving skills * High attention to detail and accuracy * Effective communication and stakeholder collaboration * Strong project management and prioritization abilities * Ability to thrive in a fast-paced environment and drive continuous improvementProficient in English Remark: 1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok. Direction to work location: Map 2) For any further discussion, please send you inquiry to [email protected]

**About the Role** Lead regulatory and scientific affairs activities for assigned product categories (Pet Food), ensuring regulatory compliance, food safety, and market access across global markets. Provide strategic regulatory guidance, generate actionable regulatory intelligence, and support innovation and business growth through strong stakeholder engagement and science-based advocacy. **Key Responsibilities** **Regulatory Strategy & Advocacy** * Drive regulatory strategies that support innovation and business objectives. * Monitor and assess regulatory developments and business impacts. * Build and maintain relationships with regulatory authorities, industry associations, and key stakeholders. * Advocate science-based positions to facilitate product and ingredient approvals. **Regulatory Compliance & Market Access** * Ensure end-to-end regulatory compliance throughout the product lifecycle. * Lead product registrations, dossier submissions, and approval activities in target markets. * Provide regulatory guidance on formulations, ingredients, labeling, claims, and applicable regulations. * Support food safety, quality compliance, audits, and claims substantiation. * Develop and strengthen regulatory frameworks that enable innovation and business growth. **Regulatory Intelligence & Knowledge Management** * Manage regulatory databases and information systems. * Monitor emerging regulatory, food safety, and quality risks. * Translate regulatory insights into clear business recommendations and risk mitigation actions. * Promote regulatory capability building and best practices across the organization. **Qualifications** * Relevant experience in Regulatory Affairs, Scientific Affairs, Food Safety, Quality, or related fields within the food industry. * Strong understanding of global food regulations and product registration processes. * Strong regulatory leadership with the ability to align regulatory strategy with business priorities. * Deep knowledge of food regulations, food safety, compliance, and risk management. * Strong stakeholder management and influencing skills with regulators and cross-functional teams. * Ability to translate complex regulatory requirements into practical business solutions. * Proven capability to lead projects, drive collaboration, and build organizational capability. * Proficient in English. **Remark:** 1) Work location base at Thai Union’s corporate office – SM Tower, Bangkok. Direction to work location: Map 2) For any further discussion, please send you inquiry to [email protected]

Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency. Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives. Design and create test cases and scripts to address business and technical use cases. Work closely with developers to design test criteria and develop automated tests. Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script Perform both Manual and Automation testing, performance testing, End to End testing. Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications. Create documentation for QA process Maintain regular and punctual attendance at work. Owns continuous improvement for existing and new processes. All other duties as assigned

Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.

You will oversee supplier quality management activities across Asia for BMW Motorrad production, localization, and future motorcycle projects. This role requires ensuring supplier readiness, product quality, and manufacturing excellence from the initial nomination phase through to series production. You will lead critical supplier qualification processes, including audits, industrialization, APQP, PPAP, and supplier development initiatives. The position involves driving problem-solving efforts, conducting root cause analysis, and implementing sustainable corrective actions to achieve best-in-class quality performance. You will support new product launches, localization initiatives, and strategic supplier development throughout the Asian region. Additionally, you will monitor supplier performance, identify quality risks, and implement continuous improvement measures to maintain high standards. Collaboration is key as you work closely with Purchasing, Engineering, Production, Logistics, and international BMW Group partners to ensure seamless integration and quality assurance across the supply chain.

You will oversee supplier quality management activities across Asia for BMW Motorrad production, localization, and future motorcycle projects. Your role involves ensuring supplier readiness, product quality, and manufacturing excellence from the initial nomination phase through to series production. You will lead critical supplier qualification processes, including audits, industrialization, APQP, PPAP, and supplier development initiatives. You will drive problem-solving efforts by conducting root cause analysis and implementing sustainable corrective actions to achieve best-in-class quality performance. The position requires supporting new product launches, localization initiatives, and strategic supplier development throughout the Asian region. You will monitor supplier performance, identify quality risks, and implement continuous improvement measures to maintain high standards.

You will oversee supplier quality management activities across Asia for BMW Motorrad production, localization, and future motorcycle projects. This role requires ensuring supplier readiness, product quality, and manufacturing excellence from the initial nomination phase through to series production. You will lead critical supplier qualification processes, including audits, industrialization, APQP, PPAP, and supplier development initiatives. The position focuses on driving problem-solving efforts, root cause analysis, and sustainable corrective actions to achieve best-in-class quality performance. You will support new product launches and strategic supplier development throughout the Asian region. Additionally, you will monitor supplier performance, identify quality risks, and implement continuous improvement measures to maintain high standards.