This role focuses on providing exceptional support to merchants using the Ocha application. You will serve as the primary point of contact for inquiries regarding the Point of Sale system, terms of service, and promotional campaigns. The position requires a proactive approach to troubleshooting hardware and software issues, ensuring smooth operations for restaurant partners. You will collaborate with internal teams to resolve complex customer issues efficiently and maintain high service standards.

By continuing to use and navigate this website, you are agreeing to the use of cookies. Requisition ID:12646 ## Who We Are ## About your role * Oversee market activities and lead routine sales planning for the entire portfolio * Set SMART objectives, consistent with overall MU/Region/Area goals, for each CR team member and merchandizer team member * Coverage Management: To expand new outlet in area and together manage outlet with CR & BT such as route optimization, Merchandising and execution in store * Working along with ASM, and ADC to develop and ensure route profitability as well as sales growth opportunities as per market needs * Develop strong relationship with customers within assigned territory * Ensure team discipline on POS execution standards, including frequent POS checks * Maintain physical presence to monitor execution/ensure understanding of customer’s needs * Monitoring DA for delivery 100% to customer * To manage CR for protect company assets (AR, equipment, signage.) within territory * Ensure clear communication and adherence of pricing and promotions at POS * Focus Distributor team members on territory opportunities and scoreboard results * To ensure make Big 3 (Team meeting, 1 on 1, Work With, Field Work) with CR and B * Maintain records of coaching calendar, WORK*WITH objectives and progress ## What You'll Do ## What's in it for you ## What You need to be successful * Bachelor’s Degree required * Prefer experience 1-5 years in leading FMCG, or Beverage * Good coaching, training skills * Handling objection and negotiation skills * Good computer literate especially MS. Excel ## Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic. Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make the interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good. [Apply now »](https://careers.suntorybeverageandfood.com/talentcommunity/apply/1367537155/?locale=en_GB)

LINE MAN Wongnai is Thailand's leading on-demand delivery and lifestyle e-commerce platform. As part of the Merchant Digital Solutions business unit, you will design and run the operating system for businesses across Thailand. This role focuses on building a scalable field model that empowers merchants to digitize their operations. You will lead the design and scaling of installation, onboarding, and onsite after-sales support processes. The goal is to create a cost-efficient field operation that activates merchants faster and allows the sales team to focus on selling. You will own the entire field-agent network, from recruitment and onboarding to training and performance management. You will design the job-intake and dispatch systems that serve as the backbone of the network. Additionally, you will balance a hybrid delivery model between a distributed field-agent network and a core in-house team. Your work will directly impact key metrics such as installation SLA, activation rates, and first-time-right performance.

This role focuses on delivering exceptional customer service and driving sales performance within a True Branding shop. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure in a fast-paced retail environment. You will serve as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex telecom products. The role involves operating front-office systems for activations and managing payments. Additionally, you will support daily store operations, including opening and closing procedures, while maintaining a positive brand image.

This role focuses on enhancing the efficiency of the True Sphere coworking space operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotions. The position also involves managing sales targets with the team and delivering basic food and beverage services within the First Class service standard. You will be responsible for managing daily operations smoothly, including financial management, inventory, environment, and systems according to company guidelines. The role requires promoting True products and solutions, collaborating effectively with the team, and maintaining up-to-date product knowledge. Additionally, you will handle after-sales service by receiving customer complaints, resolving issues promptly, and coordinating with relevant departments to ensure high customer satisfaction.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets with the team and delivering first-class food and beverage services within the True Sphere environment. You will serve customers in the co-working space by providing information about True Sphere services, special privileges, and activities from True Blockcard. The role requires managing daily operations smoothly, including financial management, inventory, and system control to prevent fraud. You will also recommend products and solutions while handling after-sales service issues to ensure customer satisfaction.

You will lead the design and optimization of pricing and packaging strategies across Wongnai's product ecosystem, including POS systems and digital merchant solutions. You will build compelling business cases using data modeling and experimentation to drive revenue growth and present high-impact proposals directly to executive leadership. The role involves managing the full lifecycle of pricing initiatives, from hypothesis testing and A/B experiments to post-launch analysis and feedback loops. You will partner with cross-functional teams to ensure accurate execution and maintain consistency between proposed pricing and actual sales materials. Additionally, you will serve as a strategic advisor to business, product, and sales teams, applying structured problem-solving frameworks to complex challenges. This position requires a strong analytical mindset and the ability to translate complex data into clear, evidence-based narratives. You will own the accuracy of pricing-facing materials and maintain a running record of past decisions to build repeatable frameworks. The ideal candidate will have experience in strategy, revenue management, or financial planning, with a focus on pricing or SaaS revenue models. You will be responsible for validating hypotheses and documenting learnings to ensure continuous improvement of pricing strategies.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company operational standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will act as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex service plans in simple terms. The role involves operating front-office systems for activations and managing various payment methods. Success in this position requires strong teamwork, adaptability, and a commitment to maintaining a positive brand image.

LINE MAN Wongnai (LMWN) is Thailand's leading on-demand delivery and lifestyle e-commerce platform. The Supply Chain Management team owns the company-wide inventory and fulfillment infrastructure, ranging from merchant hardware like POS terminals and Soundboxes to rider equipment. This role is critical as a cross-business unit backbone function, currently operating on a deeply integrated SAP inventory stack. You will be responsible for the end-to-end delivery scorecard, including lead times, SLA compliance, and delivery backlog management. Additionally, you will oversee reverse logistics, supply planning, and the SAP-Inventory integration to ensure data accuracy across all systems. The position requires driving automation and AI initiatives to convert manual SCM workflows into automated processes and managing relationships with third-party logistics providers. You will lead a team to operate independently while ensuring proactive ownership of operational risks and process improvements. This is a strategic leadership role focused on transforming reactive operations into proactive ownership. You will redesign inbound, outbound, and return workflows to ensure decisions originate from Supply Chain rather than other departments. The role involves managing the operational cadence for reconciliation, stock accuracy, and FIFO compliance while reporting status transparently. You will also build team capability through coaching and delegation, identifying gaps early and closing them through honest escalation on resourcing. The ideal candidate will drive the automation roadmap, including a central SCM portal, automated tracking, and AI-assisted case handling, to enhance efficiency and reduce manual effort.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals. You will manage daily operations smoothly, handling finances, inventory, and environmental systems according to company guidelines. The role requires preventing fraud and maintaining company interests while recommending products and solutions from the True Group. Additionally, you will oversee financial and inventory management and address customer complaints to ensure satisfaction, coordinating with relevant departments for timely resolutions.