Retail Sales Associate

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company operational standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours.

You will act as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex service plans in simple terms. The role involves operating front-office systems for activations and managing various payment methods. Success in this position requires strong teamwork, adaptability, and a commitment to maintaining a positive brand image.

• Provide professional assistance to customers regarding inquiries, after-sales service, and complaints
• Explain complex telecom concepts and resolve basic technical issues such as SIM activation and device inquiries
• Recommend mobile packages, internet plans, and devices based on customer needs to drive sales
• Perform up-selling and cross-selling activities to meet assigned KPIs and sales targets
• Maintain up-to-date knowledge of mobile plans, fiber internet, promotions, and contract policies
• Operate front-office systems for activations, price plan changes, and after-sales handling
• Verify customer documents and ensure legal compliance in all contracts
• Handle payments accurately via cash, card, QR systems, or True App
• Check stock accuracy for devices, SIM cards, and accessories
• Execute daily store opening and closing procedures while ensuring equipment safety standards
• Manage high customer traffic during peak periods while maintaining service quality
• Coordinate with team members to achieve shop targets and ensure smooth shift handovers

• Bachelor’s degree in any field
• Strong communication skills and a service-oriented personality
• Ability to work shifts, weekends, and holidays
• Previous sales experience with a proven track record of meeting KPI targets
• Basic English communication skills
• Highly accountable for assigned tasks and deliverables
• Ability to adapt to high-pressure situations
• Strong teamwork and collaboration skills
• Willingness to relocate and travel to various branches as required