The Technical Specialist provides Level 2 technical support and operational maintenance for hardware, infrastructure, and end-user computing environments. The role ensures the availability, stability, and security of IT infrastructure and workplace services across the organization. Responsibilities include troubleshooting hardware, software, and network incidents, supporting workplace technologies like endpoints and printers, and coordinating escalations with global teams. The position requires a Bachelor's degree in Computer Science or related fields and 3-5 years of experience in IT Infrastructure, Hardware Support, or IT Operations.
The IT Executive / EUC Specialist sits within Grab's Grabber Technology Solutions (GTS) team in Bangkok, managing end-user computing operations for Grabbers. The role owns daily EUC operational outcomes for the assigned site or country, partners with managed service vendors on escalations and performance, develops SOPs and knowledge-base materials, supports governance and compliance activities, and leads small to medium operational improvement projects such as asset lifecycle accuracy and endpoint compliance.
Candidates need at least 3 years of experience in IT operations, end-user computing, workplace technology, or service desk roles, with the ability to independently deliver scoped workstreams. Experience with IT service management, asset management, endpoint or workplace tooling, and cloud productivity environments is required, along with analytical skills and digital/AI proficiency to drive automation and operational improvements.
Thai Union Group PCL is hiring a Department Manager-level Product Owner for Foundation Compute in Bangkok. The role owns the strategy, roadmap and lifecycle of enterprise compute and cloud infrastructure services across global operations, covering AWS, Azure, Google Cloud and on-premises environments. Responsibilities include defining the service catalogue, prioritising the backlog, guiding migration and automation, owning service levels, risk and cost transparency, and leading engineers and managed service providers.
The position requires at least 10 years in cloud infrastructure, IT operations or enterprise technology services, with strong AWS and Azure experience, proven product ownership and at least 3 years leading engineers or cross-functional delivery teams. A bachelor's degree in a related technical field, relevant cloud certifications, and strong written and spoken English and Thai are expected.
The Application Support Leader manages day-to-day operations and service delivery of the KKPS & KKPAM Back Office Application Support team at Kiatnakin Phatra Securities. Based in Bangkok, the role leads 3 Junior engineers, overseeing shift scheduling (day/night rotations), ITSM implementation, ticket bridging with the Bank's JSM system, and incident management during P1/P2 outages to meet SLA targets.
The position reports to the SVP of Technology Infrastructure and CTO, coordinating with Helpdesk, Software Development, SRE, and Server teams. It requires a degree in Computer Science or related field, 5+ years in Application Support or IT Operations with 1-2 years supervisory experience, hands-on ITSM platform knowledge, ITIL expertise, and familiarity with securities or asset management back-office operations.
Agoda seeks a Global Technical Helpdesk Manager to lead Level 1 IT support operations. The role involves managing frontline teams, driving service excellence, and ensuring a high-quality, customer-centric support experience. Responsibilities include leading global helpdesk operations, setting and tracking team OKRs, overseeing daily service operations, and ensuring incident and request processes are followed. The manager will use data to improve workflows and work closely with Infrastructure, Security, Engineering, and business teams. Key qualifications include a Bachelor's degree in IT or related field, 7+ years of experience in IT support or leadership, and strong understanding of ITIL/ITSM practices. Familiarity with Microsoft 365, Entra, Active Directory, and ITSM tools like ServiceNow is required.
Agoda seeks a Global Technical Support Engineer Manager to lead Level 1 IT support operations. The role involves driving service excellence and ensuring a high-quality, customer-centric support experience. The manager will oversee daily service operations, including reporting on ticket volumes and response times, and ensure incident and request processes are followed effectively. Responsibilities include working with Infrastructure, Security, and Engineering teams to support issue resolution and providing IT input into upcoming projects. The ideal candidate will have a strong track record in managing frontline IT support teams and balancing operational performance with people leadership.
Application Support (L1/L2) role within the IT Operations team at CP Axtra (Makro Pro), based in Bangkok. The position supports production environments across multiple systems, handling L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal and external teams, working closely with L3 support and development teams.
The role requires 0–3 years of experience in Application Support, IT Support, or Operations, a Bachelor's degree in Computer Science, IT, or a related field, basic SQL knowledge, and familiarity with system architecture and integration concepts. Shift-based work may be required.
This role is a first-level Application Support position within the IT Operations team. The primary duties involve providing support for business applications, monitoring system performance and health, and performing incident triage and initial troubleshooting. The candidate will investigate issues using SQL queries and system monitoring tools, support API troubleshooting with tools like Postman and Swagger, and execute basic data validation. The role requires working closely with L2/L3 support and development teams to resolve issues efficiently, maintain service quality, and adhere to standard incident management and SLA processes.
The NOC Manager will oversee a world-class team of engineers to ensure optimal customer experiences and operational excellence. Responsibilities include managing daily operations, leading strategic projects, removing roadblocks, and analyzing data to drive performance. The role requires driving AI-driven workload strategies and coaching engineers. The position is based in Bangkok, Thailand.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
We are looking for a Junior Project Manager to support Workday data migration and acquisition projects.
You do not need previous Workday experience. We will provide training and support.
You will help coordinate activities, track deadlines,maintain project documentation, and work with HR, IT, Payroll, Finance, vendors, and other stakeholders to ensure employee data is prepared and migrated accurately.
In this role, you will:
* Support Workday data migration projects from planning through go-live.
* Help collect, review, clean, and validate employee data.
* Maintain project plans, timelines, action logs, risk logs, and issue trackers.
* Coordinate meetings and follow up on agreed actions.
* Support data mapping and identify missing or incorrect information.
* Help coordinate testing and track data issues and defects.
* Support cutover planning and go-live activities.
* Assist with post-go-live support and issue tracking.
* Prepare meeting notes, status updates, presentations, and project documentation.
* Work with stakeholders from HR, HRIS, IT, Payroll, Finance, vendors, and acquired companies.
* Support user communications, training materials, FAQs, and other change activities.
* Help document lessons learned and improve project processes.
What You’ll Need
* 1–3 years of experience in project coordination, HR, IT, business operations, data administration, or a related area.
* Good organizational and time-management skills.
* Strong attention to detail.
* Experience tracking tasks, deadlines, and project activities.
* Comfortable working with spreadsheets and structured data.
* Good written and verbal communication skills.
* Ability to work with different teams and follow up on actions.
* Ability to manage multiple priorities.
* Willingness to learn Workday and HR technology.
* Bachelor’s degree in Business, HR, IT, or a related field, or equivalent experience.
* Fluency in English.
It’s Great If You Have
* Experience supporting a project, system implementation, acquisition, or process improvement initiative.
* Experience with employee data, HR systems, payroll, or reporting.
* Experience using Excel, Google Sheets, Jira, Asana, or similar tools.
* Interest in Workday,data migration, and People Technology.
* Experience working with international teams or external vendors.
