This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with the application team to escalate complex issues that fall outside standard procedures. You will also collaborate directly with the development team to resolve intricate problems and implement necessary fixes. Maintaining accurate records of all customer interactions, reported issues, and resolution steps is a key part of this role to ensure continuity and knowledge management.

The Technical Specialist provides Level 2 technical support and operational maintenance for hardware, infrastructure, and end-user computing environments. The role ensures the availability, stability, and security of IT infrastructure and workplace services across the organization. Responsibilities include troubleshooting hardware, software, and network incidents, supporting workplace technologies like endpoints and printers, and coordinating escalations with global teams. The position requires a Bachelor's degree in Computer Science or related fields and 3-5 years of experience in IT Infrastructure, Hardware Support, or IT Operations.

Lead a team of IT operations professionals and engineers to oversee all IT-related operations and manage the day-to-day functions of the department. Ensure the seamless functioning of the technology infrastructure by driving innovation, efficiency, and security across the organization. Collaborate closely with cross-functional teams to align technology solutions with business requirements and optimize operational workflows.

The Corporate IT team supports internal employees by delivering seamless IT experiences and responsive helpdesk services. The Helpdesk Engineer implements IT operations according to policy and interprets technical issues on both system and user sides. The role involves providing day-to-day technical support for computers, network devices, and printers, as well as handling asset management and maintaining office network infrastructure. The position requires covering after-office hours and weekends for infrastructure issues.

Agoda is seeking a Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. The role involves working closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. The engineer will design and optimize CrowdStrike, administer Zscaler ZIA, ZDX, and ZPA, and troubleshoot network connectivity and VPN issues. The position requires using APIs and scripting to automate tasks and deploying configurations through Terraform and CI/CD pipelines.

This role focuses on enhancing the efficiency of the True Sphere coworking space operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotions. The position also involves managing sales targets with the team and delivering basic food and beverage services within the First Class service standard. You will be responsible for managing daily operations smoothly, including financial management, inventory, environment, and systems according to company guidelines. The role requires promoting True products and solutions, collaborating effectively with the team, and maintaining up-to-date product knowledge. Additionally, you will handle after-sales service by receiving customer complaints, resolving issues promptly, and coordinating with relevant departments to ensure high customer satisfaction.

This role focuses on driving operational efficiency and enhancing customer satisfaction within the True Sphere co-working space at Suvarnabhumi Airport. You will be responsible for delivering high-quality service in food and beverage, as well as managing sales targets and operational workflows. The position requires a proactive approach to problem-solving and a commitment to maintaining a professional environment that aligns with the company's standards. You will serve as a key point of contact for customers, providing information about True Sphere services, promotions, and special events. The role involves managing daily operations, including financial transactions, inventory control, and system management, while strictly adhering to anti-fraud protocols. You will also collaborate with the team to ensure smooth daily workflows and contribute to a positive customer experience.

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals. Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions. The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

You will lead and manage the IT Section within the organization, ensuring the delivery of high-quality IT services and solutions. You will be responsible for overseeing the daily operations of the IT team, including planning, organizing, and controlling technical activities. This role requires a strategic approach to aligning IT initiatives with business goals and driving continuous improvement in processes and systems. You will mentor team members, foster a collaborative environment, and ensure compliance with organizational standards and best practices. As an IT Section Manager, you will act as a key liaison between technical teams and business stakeholders, translating complex technical requirements into actionable plans. You will manage resources effectively, monitor performance metrics, and implement solutions that enhance operational efficiency. Your leadership will be crucial in driving innovation and maintaining the reliability of critical IT infrastructure.