Position overviewPosted 2 weeks ago
Application Support - CP Axtra
CP Axtra (Makro PRO) →Not specified0–3 years
Bangkok, Thailand
Compensation
THB 25,000 - THB 35,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: October 9, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
This role is a first-level Application Support position within the IT Operations team. The primary duties involve providing support for business applications, monitoring system performance and health, and performing incident triage and initial troubleshooting. The candidate will investigate issues using SQL queries and system monitoring tools, support API troubleshooting with tools like Postman and Swagger, and execute basic data validation. The role requires working closely with L2/L3 support and development teams to resolve issues efficiently, maintain service quality, and adhere to standard incident management and SLA processes.
Responsibilities
Provide first-level support for application-related issues and service requests
Monitor application performance and system health (alerts, logs, dashboards)
Perform incident triage, analysis, and initial troubleshooting
Escalate complex issues to L2/L3 teams with proper documentation and logs
Investigate issues using SQL queries, logs, and system monitoring tools
Support API-related troubleshooting using tools such as Postman and Swagger
Validate API requests/responses and assist in integration issue resolution
Execute basic data validation and correction in databases when required
Follow standard incident management and SLA processes
Maintain proper documentation of issues, solutions, and known errors
Participate in on-call support or shift rotation if required
Requirements
Bachelor’s degree in Computer Science, IT, or related field
0–3 years of experience in Application Support / IT Support / Operations
Basic knowledge of SQL (querying, joins, data validation)
Familiarity with REST APIs and API testing tools: Postman, Swagger (OpenAPI)
Basic understanding of system architecture and integration concepts
Strong analytical and problem-solving skills
Good communication skills (written and verbal)
Ability to work under pressure and meet SLA timelines
Nice to have
Ticketing tools (ServiceNow, Jira, etc.), Knowledge of web applications
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