Position overviewPosted 1 week ago
Application Support (L1 / L2)
CP Axtra (Makro PRO) →Not specified0–3 years
Bangkok, Thailand
Compensation
THB 25,000 - THB 40,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: October 14, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
Application Support (L1/L2) role within the IT Operations team at CP Axtra (Makro Pro), based in Bangkok. The position supports production environments across multiple systems, handling L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal and external teams, working closely with L3 support and development teams.
The role requires 0–3 years of experience in Application Support, IT Support, or Operations, a Bachelor's degree in Computer Science, IT, or a related field, basic SQL knowledge, and familiarity with system architecture and integration concepts. Shift-based work may be required.
Responsibilities
Provide first-level support for application-related issues, integration, data, and configuration issues, and service requests
Monitor application performance and system health (alerts, logs, dashboards)
Perform incident triage, analysis, and initial troubleshooting
Escalate complex issues to L3 teams with proper documentation and logs
Investigate issues using SQL queries, logs, and system monitoring tools; maintain documentation and follow incident management/SLA processes
Requirements
Bachelor's degree in Computer Science, IT, or related field
0–3 years of experience in Application Support / IT Support / Operations
Basic knowledge of SQL (querying, joins, data validation)
Basic understanding of system architecture and integration concepts
Good communication skills in English and Thai; ability to meet SLA timelines; shift-based working setup
Nice to have
Experience with Electronic Document Management / Electronic Document Processing systems
Experience supporting integrated enterprise applications
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