This role focuses on overseeing daily store operations to ensure smooth sales processes and customer satisfaction. You will manage inventory, organize product displays, and handle payment services to maintain high operational standards. The position requires strong leadership skills to guide sales and operations staff, ensuring they are well-prepared for their shifts and perform effectively. Additionally, you will analyze customer data to build lasting relationships and support the store's gross sales targets. You will be responsible for controlling product sales by providing expert advice on technical items and managing the return process. Your role involves planning staff schedules to align with business plans and monitoring inventory levels to prevent loss. You will also handle customer inquiries regarding payments and ensure all documentation is accurate. This position is ideal for a detail-oriented professional who can balance operational efficiency with excellent customer service.

This role focuses on overseeing customer service operations within the branch to ensure high standards of delivery and customer satisfaction. You will be responsible for managing the daily workflow of customer service staff, including scheduling shifts and monitoring operational procedures. The position requires strong coordination skills to bridge the gap between customers and internal departments, ensuring that service standards are consistently met and improved. You will play a key role in maintaining the branch environment by managing equipment and facilities while staying updated on sales promotion activities to provide accurate information to clients. The role involves analyzing service statistics and operational reports to identify areas for improvement. You will also handle customer feedback and complaints, working with relevant parties to resolve issues efficiently and maintain positive customer relationships.

You will be responsible for defining and executing the home furnishing business plan and growth strategy for the country. This involves communicating clear business priorities to key stakeholders to ensure collective ownership of goals. You will drive commercial activation across all selling channels to secure turnover, profit, and gross margin targets. Additionally, you will coordinate national price actions and support shopkeepers in developing their competence to improve overall store performance.

This role involves overseeing the daily administrative operations of the organization to ensure organizational effectiveness. You will manage and coordinate office procedures, communication protocols, and inventory control while delegating tasks efficiently. The position requires developing and implementing office policies and standards to guide daily operations. You will also resolve operational issues and facilitate support between internal departments to maintain smooth business functions.

This role involves managing the operations of secretaries to support executive functions and business operations. You will implement organizational policies and directions to ensure smooth daily workflows. The position requires coordinating with internal and external stakeholders to facilitate executive activities and manage information flow effectively. Additionally, you will oversee document management, including appointments and correspondence, while monitoring supply disbursement to support the team. You will also mentor secretaries and supervisors to ensure high performance and prepare them for career advancement. You will be responsible for monitoring and summarizing minutes of meetings to align with organizational needs. The role demands strong communication skills to build mutual understanding with various parties. You will advise secretaries on best practices and performance improvements. This position is ideal for a detail-oriented professional who can manage multiple priorities while maintaining a high standard of service for executives and staff.

This role involves managing the operations of secretaries and serving as a central connector between operational project teams and the Finance department. You will develop management dashboards, monitor corporate project portfolios, and ensure initiatives align with budgeted expenditures. The position requires managing the Head of ESD's complex calendar, coordinating high-level meetings, and handling executive correspondence with precision. You will establish standardized project management frameworks and KPIs across business units. The role demands strong organizational skills to prioritize critical issues and follow up on action items. You will act as the primary point of contact for the Head of ESD's office, strategically managing schedules and resolving conflicts proactively.

This role involves leading a team focused on ensuring adherence to legal and regulatory standards within the organization. You will be responsible for overseeing compliance programs and managing the team to mitigate risks effectively. The position requires a strategic approach to policy implementation and team supervision to maintain high standards of operational integrity.

This role focuses on leading the Customer Relations department to ensure efficient operations and high customer satisfaction. You will drive a customer-centric culture by coaching the team and optimizing service standards. The position involves managing the exchange and return processes while building strong relationships with customers to support sales growth. You will also coordinate with various store functions to resolve recurring issues and improve the overall shopping experience. You will be responsible for planning workforce schedules to ensure the right number of staff are available to serve customers effectively. The role requires you to assist customers with transport and assembly services while maintaining a high level of service. You will support your team in handling customer inquiries and ensuring they understand their contribution to the store's success. Ultimately, you will inspire your team to deliver exceptional service that encourages customers to return.

This role focuses on developing and executing comprehensive customer relationship management strategies to drive business growth and operational efficiency. You will lead the CRM team in analyzing market trends and customer data to formulate annual budgets, policies, and development plans that enhance customer retention and loyalty. The position requires overseeing the CRM platform structure and coordinating cross-departmental efforts to ensure seamless customer engagement throughout the lifecycle. You will be responsible for maximizing customer lifetime value and commercial opportunities by monitoring key customer touchpoints and market research. The role involves providing strategic guidance on CRM operations, advising subordinates on performance and career development, and staying current with marketing trends to continuously improve team effectiveness. This is a leadership position requiring strong analytical skills and the ability to align CRM initiatives with broader business objectives.

This role involves overseeing all marketing activities and initiatives for a specific branch location. You will be responsible for creating and executing events and campaigns designed to drive shopper traffic and enhance the customer experience. The position requires close collaboration with tenants and partners to develop strategic marketing directions and business plans that align with organizational objectives and support sales growth. You will manage the branch's branding, image, and public relations efforts to ensure consistent messaging and a strong reputation. Additionally, you will develop solutions to generate sales opportunities for retail tenants and coordinate sponsorship acquisition. This role is ideal for a strategic thinker who can optimize long-term success through effective marketing communication and relationship management.