At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world. **In this role, you’ll get to:** * Spearhead the development, execution, and optimization strategy for growing Agoda’s new & emerging marketing channels * Conduct end-to-end analysis of large, complex datasets related to channel performance, user behavior, and market trends, translating raw data into actionable insights * Develop hypotheses, design experiments (e.g., A/B tests), and build structured analyses to rigorously evaluate campaign effectiveness and drive data-driven decisions for channel growth * Partner closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as SQL or Tableau * Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management. **What you’ll need to succeed:** * 4-6 years of experience in Data Analyst position in tech, consulting, e-commerce or digital marketing. * Bachelor’s degree in Computer Science/Statistics/Math or Engineering or Economics and Finance * Data-Driven Approach: Strong analytical skills with the ability to analyze data, translate data into actionable insights, and generate impactful recommendations. * Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel · * Innovative Problem-Solving Skills: The ability to tackle complex challenges in a non-linear fashion is essential. We seek a resourceful candidate who can effectively navigate the organization to gather necessary information and implement innovative solutions while adapting to evolving scenarios and leveraging valuable resources creatively. * Stakeholder management & communication: Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen
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This role leads day-to-day dispute, claim, and clawback operations for Shopee's logistics arm (SPX) in Bangkok, ensuring cases are reviewed accurately and within SLA. The lead designs recovery strategies, assesses operational risk across the logistics network, reviews contractual terms, and drives process improvements while preparing dashboards and KPIs for management. Candidates need a Bachelor's degree in Business, Supply Chain, Logistics, Operations, Finance, or a related field, plus 3-5 years in logistics operations, dispute management, claims, clawback, loss prevention, or cost recovery. Prior team lead or supervisory experience is preferred, along with strong stakeholder management, English and Thai communication, and a continuous improvement mindset.
This role focuses on on-site seller operations performance for Shopee's SPX logistics business in Bangkok. The position involves developing strategies to drive synergy across sellers, improving staff KPIs on productivity, quality, and service level, and partnering with the Operational Excellence Team on quality assurance, productivity, and SOP development. The role also supports cross-functional project planning and execution, and works with management on long-term operational strategies and goals. The ideal candidate holds a bachelor's degree in any field and brings team management experience, strong analytical and problem-solving skills, and a proactive, results-driven mindset. They must have excellent written and verbal English communication, be comfortable working cross-functionally under pressure in a fast-paced environment, and demonstrate initiative, adaptability, and a strong business sense.
Shopee is hiring a Planning & Control Tower role within its Operations team in Bangkok, based in Samut Prakan. The position involves planning and overseeing projects end-to-end, ensuring on-time, on-scope, and on-budget delivery, while planning manpower, pallets, equipment, and warehouse consumables. The role monitors operational KPIs such as volume accuracy and fulfillment rate, develops engagement plans with the Subcontractor Management team, and coordinates cross-functionally with Operations, Subcontractor Management, and FP&A teams from planning through billing. The role is based in Samut Prakan with frequent travel to Ayutthaya. Candidates need a bachelor's degree, proficiency in Excel or Google Sheets, strong problem-solving and numerical skills, and good communication and negotiation abilities. A background in e-commerce operations is considered a plus.
The PMO drives strategic initiatives and cross-functional projects across MakroPRO, supporting business growth, operational excellence, and data-driven decision-making. Responsibilities include coordinating multiple projects, analyzing business performance, and preparing high-quality presentations and recommendations for senior management and stakeholders. The role requires a proactive, commercially minded, and analytically strong candidate who can quickly understand complex business processes across different functions and markets, including online sales, marketplace operations, and digital commercial performance.
This role sits within SPX Express Operations at Shopee in Bangkok and focuses on owning and executing projects independently to drive excellence improvements across ticket management and in-house hiring workstreams. Main duties include leading process improvement projects, designing incentive schemes, driving AI and automation initiatives, and optimizing team infrastructure and governance models. The position requires an experienced PMO with strong critical thinking and analytical skills to identify problems, root causes, and fix plans. Candidates should be effective problem solvers, capable of coordinating with managers across SPX, presenting to senior stakeholders, and managing upward. A bachelor's degree, 3+ years of experience, and a consulting or strategy background are preferred, along with proficiency in English and interest in AI and process automation.
The Key Account Manager manages assigned brand accounts and marketplace or channel relationships, coordinating channel operations, marketing, customer service, and technology teams. The role oversees P&L, account profitability, GMV, customer budgets, product visibility, KPI delivery, sales and promotions, inventory, operational readiness, client reviews, and opportunities for business growth. Candidates should have experience in finance, business development, and account management, with strong interpersonal, logical-thinking, problem-solving, and learning abilities. The role also includes contract and SOW support, preparation of initial statements of work, coordination with solution design, market intelligence, and reporting on business performance.
This Project Management Associate role within Shopee's SPX Operations team in Bangkok focuses on driving operational performance across sellers. Main duties include developing strategies to create synergy among sellers, improving staff KPIs in productivity, quality, service level and stakeholder satisfaction, supporting quality assurance and SOP development, and assisting in planning and implementing cross-functional projects within targeted timelines. The role works closely with management on long-term strategies and operational goals. The position requires a Bachelor's degree in any field, team management experience, strong analytical and problem-solving skills, and excellent written and verbal English communication. Candidates should be proactive, results-oriented, adaptable, comfortable in fast-paced environments, and possess strong cross-functional collaboration skills.
This entry-level Operations position is based in Ayutthaya and works primarily at night. The supervisor leads a Transport Control Tower team of five to eight members, allocates routes across three sorting centers to improve fulfillment and truck turnaround, and communicates with the CTO, hubs, and SOCS leads to resolve operational issues. The role also includes communicating new policies, training team members, and providing backup coverage during team members' leave. Applicants need problem-solving and root-cause analysis skills, communication, negotiation, and coordination with internal and external stakeholders. They must be able to work under pressure in a fast-paced environment, use Microsoft Office moderately, and work night shifts six days a week. Basic transport operation and planning knowledge is a plus.
This Associate role sits on Grab's Business Strategy team supporting GrabFood in Bangkok. The position leads platform growth initiatives, developing go-to-market strategies, tracking P&L performance, and running analyses on customer segmentation, conversion funnels, churn, and experimentation. The role partners cross-functionally with Product, Marketing, Operations, Merchant, and Driver teams to forecast demand, manage promo budgets, and build presentations that drive data-led decisions. Candidates need at least two years of relevant experience in management consulting, platform business, or technology firms, plus a bachelor's degree in Marketing, Business Administration, Engineering, or a related field. Required skills include Excel, Tableau, and SQL, along with the ability to translate quantitative analysis into business recommendations. Professional proficiency in both spoken and written Thai and English is required.