This role involves managing Oracle-based projects within a large-scale consulting environment. You will oversee project lifecycles, ensuring successful delivery of solutions to clients. The position requires close collaboration with cross-functional teams to align technical and business objectives. You will be responsible for maintaining high standards of quality and client satisfaction throughout the engagement. As a Project Manager, you will act as the primary point of contact for stakeholders, providing regular updates and managing expectations effectively. The role demands strong leadership skills to guide teams through complex challenges and drive project momentum. You will also be involved in resource planning and risk management to mitigate potential issues before they impact the timeline.

You will lead a portfolio of global partner excellence programs within Agoda's Customer Experience Group, focusing on complex system support and process optimization. Your role involves driving end-to-end improvements in the post-booking partner journey through automation, AI, and strategic tooling. You will collaborate closely with product and commercial teams to implement structural changes that reduce partner effort and lower the cost-to-serve while unlocking commercial value. This position requires a blend of strategic problem-solving and hands-on execution. You will manage a high-performing team of project managers to deliver measurable impact on customer satisfaction, operational efficiency, and quality. You will define clear business cases, prioritize initiatives based on data-driven insights, and ensure the team is aligned with Agoda-wide priorities and new business initiatives.

This role serves as the primary point of contact for merchants, handling inquiries and resolving technical issues with a focus on efficiency and accuracy. You will manage the end-to-end merchant onboarding process, including staff account setup and regulatory compliance checks. The position involves collaborating with cross-functional teams such as Business Development, Marketing, and Compliance to enhance the merchant experience. Additionally, you will analyze data trends to prepare reports and work closely with Risk Management to maintain KYM guidelines and conduct periodic risk assessments.

THE WORK: Discover the opportunity to make impactful decisions and collaborate across multiple groups to drive meaningful solutions. You will manage and engage with various teams, contributing to key decisions and providing solutions that benefit multiple areas. This role will embrace the expertise in SAP FI CO Finance to foster innovation and progress. Join us to be part of a dynamic environment where your insights will shape the future. Develop and implement business solutions that align with industry and functional expertise. Deliver comprehensive functional and application designs that meet current and future business needs. Collaborate with diverse stakeholders to ensure solutions are effective and sustainable. Analyze business requirements and translate them into practical and scalable solutions. Continuously evaluate and improve processes to enhance overall business performance. HERE'S WHAT YOU WILL NEED: Expert proficiency in SAP FI CO Finance. Expert proficiency in SAP CO Project System. A minimum of 5 of experience in relevant related skills. Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: Advanced Business Process Design Advanced SAP Profitability & Performance Mgt PaPM Intermediate Data Analysis Intermediate Financial Reporting Beginner Change Management