Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.
Browse Jobs & Search Results
The Listing Supervisor leads listing operations for Shopee in Bangkok, overseeing Quality Assurance, appeals management, and category/taxonomy management to ensure product data complies with marketplace policies. The role manages a team of QA analysts and operations specialists, owning KPIs such as QA accuracy, appeal SLA turnaround, and category mapping precision, while acting as the bridge between Operations and cross-functional partners (Product, Tech, Legal, Customer Support, Commercial). The position requires 1-3 years of experience in e-commerce operations, listing quality, content moderation, QA, or platform governance, with a Bachelor's degree in Business Administration, Data Analytics, or a related field. Candidates need advanced Excel/Google Sheets skills, mid-level SQL proficiency, strong analytical abilities, good English communication, and proven team leadership and project management capabilities.
The Senior Economist at KKP Research produces macroeconomic analysis and financial market insights that inform strategic and risk management decisions at Kiatnakin Phatra Bank. Reporting to the Chief Economist, the role supports ALCO, Risk Management, Treasury, and senior management with views on balance sheet positioning, interest rate and FX risk, credit cycle assessment, capital markets activity, and business planning. The position requires an advanced degree in Economics, Finance, or a related quantitative discipline, with strong Thai and English communication skills. Candidates should have a track record of producing high-quality macroeconomic analysis, familiarity with Thai monetary policy and banking operations, and the ability to mentor junior analysts and contribute to external publications.
This role is a member of the customer team responsible for generating insights for business decision-making. The position involves owning reports and dashboards, acting as the main interlocutor between data analysts and stakeholders, and working closely with business teams to analyze activities. The role requires proactively deep-diving into data to improve understanding of customer behaviors and opportunities. Additionally, the manager will collaborate with stakeholders to generate customer initiatives for acquisition, retention, and win-back strategies, including hypothesis testing and rollout.
The company seeks a Department Manager to lead Power BI development efforts. The role involves designing and maintaining interactive dashboards, reports, and data models to support data-driven decision-making. The manager will collaborate with cross-functional teams and technical stakeholders to deliver BI solutions, optimize report performance, and ensure data governance compliance. Responsibilities include mentoring team members, developing DAX queries, and participating in Agile ceremonies.
This role is based in the Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required. The Strategy & Analytics team focuses on profitability optimization, target setting, KPI management, data analytics, and business strategy. The Senior Commercial Analyst will conduct analyses to identify growth opportunities and prioritize investment areas in APAC, leverage data and tools to analyze Strategic Partnerships performance, and work cross-functionally with teams inside and outside the department to drive initiatives. They will also oversee SP data infrastructure, prepare performance reports for senior management, and optimize pricing strategy based on A/B experiments.
The Senior Business Analyst will work within the Strategy & Analytics team of the Strategic Partnerships department. The role involves conducting analyses to identify growth opportunities and prioritize investment areas in APAC. Responsibilities include leveraging data and tools to analyze performance, managing cross-functional projects, overseeing data infrastructure, preparing performance reports, and optimizing pricing strategies through A/B experiments. The position requires a hybrid work setup in Bangkok with relocation support provided.
This role is part of the Service Optimization function within the Customer Experience Group. The Associate Project Manager will partner with the Workforce Management team to improve forecasting, capacity planning, and scheduling. The position involves using SQL and Python to analyze data, build scalable solutions, and drive automation initiatives. The role requires strong analytical skills and the ability to lead cross-functional projects to enhance operational efficiency.
The AI Business Partner (AI Expert) acts as the strategic bridge between business functions and the AI Center of Excellence, identifying, shaping, and accelerating high-value AI opportunities across the organization. This role partners closely with business stakeholders to understand operational challenges, translate them into AI use cases, and drive the end-to-end lifecycle of AI initiatives from ideation and business case development to implementation and value realization. The AI Business Partner promotes AI adoption, facilitates workshops and opportunity assessments, aligns AI initiatives with business priorities, and ensures solutions deliver measurable business outcomes while adhering to governance, security, and responsible AI standards.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get to Know our Team:** Strategy & Analytics is fast growing and dynamic team within Strategic Partnerships department of Agoda. Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. The Strategy & Analytics team’s scope includes profitability optimization, target setting, KPI management, data analytics and business strategy. *** This role is based in our Bangkok office with a hybrid setup (3 days in office per week). Relocation to Bangkok is required, and we will only consider applicants who are willing to relocate (Relocation support will be provided.)** **Key Areas of Focus:** **In this role, you’ll get to:** **Strategy**: Conduct analyses to identify growth opportunities and prioritize investment areas in APAC for Strategic Partnerships team based on analytical insights, industry trends, and changing competitive landscape. **Analytics**: Leverage data & tools to analyze SP performance and identify appropriate levers to improve performance. **Cross-functional projects**: Work with different teams inside SP (B2B, White Label, Affiliates, Financial Institutions, different markets across APAC, etc.) and outside of SP (product, marketing, supply, finance, etc.) to drive initiatives. **Performance management**: Maintain and optimize a performance management system for the department, including a large team of account managers **Data & tools**: Oversee SP data infrastructure to ensure data accuracy, completeness, and timeliness. Design, manage, and oversee the maintenance of data tools to support decision making. **Performance reporting**: Preparing updates on business performance, proposals, and recommendations to senior management. **Pricing Experiments**: Optimize pricing strategy and make decisions based on A/B experiments. This is an Individual contributor role, reporting to Associate Director, Strategy & Analytics **What you’ll Need to Succeed:** * **3+ years and above of total experience** with Consulting, Data Analytics, Strategy, Business Development, Business Intelligence, or other relevant fields. * Proven ability to leverage analytics and quantitative methods to break down ambiguous problems and come up with recommendations. * Growth mindset and excited to work on a variety of functional areas. * Entrepreneurial and not afraid to be hands-on on the work. * Experience working in a fast-paced and high growth environment. * Excellent communication skills (both verbal and written in English) with ability to work well across multiple stakeholders. **It’s Great if you have:** * Ability to write in SQL a plus, or willingness to learn * Ability to use Tableau a plus, or willingness to learn * Bachelor’s degree in Statistics, Computer Science, Economics, Mathematics a plus #Analytics#LI-DN2 #Bangkok #Singapore #Bengaluru #Hyderabad #NewDelhi #Gurugram #Noida #Mumbai #Pune #Chennai #Jakarta #Manila #KualaLumpur #HoChiMinhCity #Hanoi #HongKong #Taipei #Seoul #Dubai #Istanbul #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). ## Apply Now Senior Analyst, Business Strategy (Bangkok-based, Relocation Provided) +1 Have you applied to this role before? In which country/region are you currently based? How did you hear about this job? Do you as a candidate have a personal relationship with a current Agoda employee? If yes, please indicate how you know the employee? What is the employee’s name? Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom? Do you allow us to provide you TEXT/SMS updates of your interview process? We may engage with a service provider to do so. This position is based in Bangkok and requires full-time, on-site work. Are you willing and able to relocate to Bangkok for this role, if offered the position? (Hybrid - 3 days WFH, 2 days in office) Have you previously applied for the Strategy & Analytics position at Agoda? Do you have experience using any of the following tools? (Select all that apply) SQL Python Tableau Looker BigQuery Databricks None of the above Preferred First Name We collect your gender information for diversity, equity & inclusion monitoring purposes. It is entirely voluntary to answer the question below. By choosing “prefer not to disclose”, your candidacy will not be impacted. To avoid actual or perceived impairment of our parent company’s independent auditor – Deloitte and to comply with applicable regulations of Securities and Exchange Commission of the United States, we need to seek approvals from our parent company before starting the interview process. With this, please confirm if you are currently or formerly have been associated with Deloitte or any of its subsidiary entities at any time including but not limited to any time as a direct employee, director, contractor, major shareholder, intern etc.? Do you agree to Agoda’s use of personal data from your application to improve our recruitment experience? We may collaborate and share your data with third-party providers for recruitment purposes and you may ask to remove your data at any time. Email me about other job openings within the Booking Holding’s entities and recruitment-related newsletters  By submitting your Application you confirm you have read and agreed to Agoda applicants [Privacy statement](https://careersatagoda.com/privacy-statement/).