Position overviewPosted 2 weeks ago
Department Manager - Business Analyst
CP Axtra (Makro PRO) →full-time3-5 years
Bangkok, Thailand
Compensation
THB 65,000 - THB 85,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: October 9, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
This role is a member of the customer team responsible for generating insights for business decision-making. The position involves owning reports and dashboards, acting as the main interlocutor between data analysts and stakeholders, and working closely with business teams to analyze activities. The role requires proactively deep-diving into data to improve understanding of customer behaviors and opportunities. Additionally, the manager will collaborate with stakeholders to generate customer initiatives for acquisition, retention, and win-back strategies, including hypothesis testing and rollout.
Responsibilities
Generate insights for business decision-making
Own reports and dashboards for the customer team
Act as the main interlocutor between data analysts and business stakeholders
Work closely with business stakeholders to analyze activities
Proactively deep dive into data to improve understanding of customer behaviors
Collaborate with stakeholders to generate customer initiatives for acquisition, retention, and win-back
Conduct hypothesis testing and rollout
Requirements
Bachelor’s degree or higher in applied mathematics, economics, computer science or data analytics
3-5 years experience in designing reports in business development, customer insights in retail omni-channels
Strong understanding of retail business, customer research, and business planning
Strong experience with large-scale data including customer, hierarchy, and transactional data
Strong data-processing skills with Excel
Ability to apply logic, critical thinking, and business acumen
Ability to explain the logic used in generating specific measures or reports
Experience using visualization tools (Tableau, Power BI) and statistical analysis tools (Python, SAS or R)
Experience in digital customer experience in a high growth, fast paced environment
Understanding of Agile methodology
Ability to deep dive into situations to understand specific customer cases
Strong will to learn and develop approaches
Self-motivated, well-organized, flexible, and result-oriented
Open mind towards new ways of doing things
Nice to have
Experience in digital customer experience in a high growth, fast paced environment
Understanding of Agile methodology
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