At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Get To Know Our Team:** The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich thousands of Agoda employees through individual growth, outstanding learning programs, and various means of assistance. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family. **The Opportunity:** This is a high-impact leadership role responsible for scaling one of Agoda’s most critical engineering hiring functions — balancing speed, quality, and long-term talent strategy for the Tech organization. In this role, you will lead a team of TA Partners and Associate TA Partners while collaborating closely with key stakeholders, including Tech Department Leadership and Management, HR Business Partners, and Talent Analytics teams. You will focus on two core areas: driving your team to consistently achieve high-volume, high-quality hiring targets, and leading initiatives that continuously improve the recruitment function. **In this Role,you’ll get to:** * Lead the team to hire to target and remain fully staffed by optimizing sourcing strategy, recruitment funnel, and team structure * Own and manage a high-volume, evergreen hiring engine, delivering 100+ quality hires per year in a fast-paced environment * Drive improvements to hire quality (measured by objective metrics) through data-driven experimentation * Ensure operational excellence across every stage of the recruitment process (position intake, JDs, pre-screening, interview scorecards, offer communication, etc.) * Leverage recruitment data and reporting to partner effectively with your team and the broader business, including Tech Leadership * Reduce cost per hire while maintaining quality standards * Ensure Hiring Managers supported by your team develop strong interviewing skills * Develop strategies to build talent pipelines, adapting the bar appropriately to evolving hiring needs * Manage, coach, and grow a team of strong recruiters, enabling them to hire game-changers for Agoda * Act as a hands-on leader — comfortable diving into the details of sourcing, screening, or data when needed, not just managing from a distance * Explore and adopt AI-powered tools to improve recruiter productivity, candidate experience, and overall delivery * Lead projects that transform the recruitment function, such as: * Defining operational excellence standards for the recruitment process * Introducing new assessment tools * Building upskilling programs for recruiters * Experimenting with new recruitment models and approaches **What You’ll Need to Succeed:** **Must-Haves:** * 8+ years of experience in recruitment, with a minimum of 2+years in team management within a fast-paced, dynamic global environment * Proven experience managing high-volume, high-quality evergreen hiring programs (at least 100+ hires/year) * Strong ability to leverage data to drive decisions and optimize outcomes * Leadership skills to rally recruiters around ambitious, stretch targets * A strategic mindset with a strong focus on measurable impact, paired with a hands-on approach to execution * Continuous improvement mindset with high ownership — proactively identifying inefficiencies rather than waiting to be told * Ability to work effectively across multiple senior stakeholders, including Tech Leadership **Nice-to-Haves:** * Experience hiring for the Southeast Asia market * Experience managing relocation-based hiring across multiple international markets * Some exposure to leveraging AI tools to improve recruiting workflows or delivery * A track record of progression or promotion in previous roles, reflecting the ability to grow with scope and responsibility * Exposure to headcount models and resource planning **Additional Requirements:** * Fluent in English * Autonomous, highly motivated, and comfortable operating with a strong sense of urgency _*This role is based in Bangkok; relocation support will be provided._ #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works. ### **Discover more about working at Agoda** * Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/) * Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/) * LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda) * YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife) **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement). **Disclaimer** We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program. We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance &Ethics program to join the energetic &passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance &Ethics program to the business. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations. This role is individual contributor. In this Role,you’ll get to * Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner. * Conduct review of gifts & entertainment, conflicts of interest disclosure,third-party due diligence,risk assessment,monitoring and testing;and drive appropriate mitigation actions in partnership with relevant stakeholders. * Develop,implement and enhance compliance policies,procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks. * Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs. * Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration. * Partner closely with cross-functional teams such as Legal, Finance, Government Affairs,People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes. * Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort. * Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership. * Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program. What you’ll Need to Succeed * At least 5 years previous experience working in compliance and ethics function or related field(legal,or risk) in multinational medium to large organizations. * Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program. * Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets. * Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world. * Confident communication skills(verbal and written); English proficiency. * Strong quantitative and qualitative analysis skills. * Strong digital fluency with proficiency in Microsoft 365 and Google Workspace,along with ability to master internal systems and leverage AI tools for workflow optimization. * Must possess the highest integrity,commensurate with a compliance & ethics position. * Ability to operate without extensive supervision and act as a self-starter. * Energetic, fast-paced, and always desire to go the extra mile. It’s Great if you have * Bachelor’s Degree in Law * Experience with the travel industry/technology
This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises
This internship is an SAP SuccessFactors Functional Consultant role at IT One focused on HR technology delivery. The intern will contribute to requirements gathering, business-process analysis, solution design, implementation, and adoption activities for SAP SuccessFactors Employee Central, while collaborating with stakeholders and project teams. The posting requires candidates to be studying a bachelor’s degree in a relevant field. It seeks business-process analysis, stakeholder communication, project coordination, problem-solving, documentation, and data-analysis capabilities, along with a strong interest in SAP SuccessFactors and HR technology. Foundational SAP SuccessFactors Employee Central knowledge is preferred.
The Associate will drive key QA projects and manage data workflows to improve compliance, efficiency, and audit accuracy across SPX operations. The role combines project management, stakeholder coordination, and data analysis to ensure smooth execution of QA initiatives and provide actionable insights to leadership. The position requires a Bachelor's degree in Business, Operations, or related fields with 2–4 years of experience in operations, data analysis, or project management. Candidates need strong skills in GSheet/Excel and SQL, experience in data cleaning and root cause analysis, and excellent communication in Thai and English. Occasional on-site visits to hubs or warehouses are required.
This role develops AI-powered tools, scripts, and automation solutions for Customer Service workflows. It also analyzes operational data and performance metrics to identify trends, root causes, process gaps, and opportunities to improve productivity, contact rate, end-to-end resolution, and customer satisfaction. The successful candidate will collaborate with SOP and CS Operations teams on workflow redesign and evaluate AI adoption and automation opportunities. Qualifications include a bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related field, hands-on coding experience, strong analytical and problem-solving skills, and proficiency with Google Sheets or Excel; SQL experience is advantageous.
This role sits within Shopee's Operations function in Bangkok, supporting the SPX (Shopee Express) recovery area. The PMO drives the team's AI and automation roadmap, moving use cases from idea through pilot to live deployment, and scales existing AI solutions while tracking quality and adoption. The position partners with Product and Tech to translate operational pain points into requirements, user stories, and test cases, and builds dashboards to quantify initiative impact such as time saved, manpower freed, cost reduced, and recovery improved. Candidates need a Bachelor's degree in Computer Science, Data Analytics, Industrial Engineering, Business, or a related field, plus 1-3 years of experience in project or program management, product operations, data analytics, or process automation, ideally in logistics or e-commerce. Hands-on experience with AI tools such as LLM prompting, strong analytical skills with Excel/Sheets and SQL or a BI tool, and the ability to manage stakeholders across Ops, Product, and Tech are required.
The Sales Support Staff role supports AIG’s telemarketing sales and quality-control activities. Duties include reviewing and scoring call recordings, checking application forms, monitoring sales quality, documenting outcomes and action plans, reporting TSR mis-selling, supporting QA meetings and workshops, and ensuring compliance with the selling script and OIC regulations. The preferred qualification is a degree in Marketing, although it is not mandatory. The role seeks relevant telemarketing supervisory or QA experience, preferably in insurance direct marketing, but this is also not mandatory. Candidates also need stakeholder and client relationship management skills, ability to work in a team, understanding of the sales process, time-management skills, and flexibility to work flexible hours.
ERM is hiring a Principal Consultant for its Sustainability and Climate Change Advisory team in Bangkok, Thailand. The role leads ESG and climate-related consulting engagements, with emphasis on biodiversity, nature-related disclosure, and Environmental Impact Assessment (EIA), while also supporting climate change and GHG emissions work. Responsibilities include business development, client relationship management, proposal development, technical oversight of biodiversity and EIA projects, and mentoring consultants in a cross-functional regional team. Candidates need a degree in engineering, ecology, environmental science, environmental policy, or a related discipline and at least 6 years of consulting experience leading EIAs and biodiversity impact assessments. Working knowledge of TNFD, GRI 101: Biodiversity, and IFC Performance Standard 6 is required, along with experience managing EIA processes and stakeholder engagement. Familiarity with AI tools and decarbonization/Net Zero planning is advantageous.
This role leads day-to-day dispute, claim, and clawback operations for Shopee's logistics arm (SPX) in Bangkok, ensuring cases are reviewed accurately and within SLA. The lead designs recovery strategies, assesses operational risk across the logistics network, reviews contractual terms, and drives process improvements while preparing dashboards and KPIs for management. Candidates need a Bachelor's degree in Business, Supply Chain, Logistics, Operations, Finance, or a related field, plus 3-5 years in logistics operations, dispute management, claims, clawback, loss prevention, or cost recovery. Prior team lead or supervisory experience is preferred, along with strong stakeholder management, English and Thai communication, and a continuous improvement mindset.