The Senior Manager - Commercial and Innovation supports commercial decisions and innovation across the Club and Minor Vacations, with emphasis on technology, digital marketing, customer experience, partner programs, and operational efficiency. The role leads continuous improvement initiatives, technology and data systems, reporting, budgeting, recruiting, coaching, quality assurance, and alignment with MINOR departments and external partners. The posting requires at least three years of BPO, call center, contact center, or general management experience. It also seeks leadership and analytical capabilities, financial and staffing knowledge, recruiting and training experience, account or business growth experience, mentoring and relationship-building skills, negotiation and communication skills, and advanced Microsoft Excel; Salesforce CRM is preferred.





