This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
This role focuses on managing the outbound process to ensure continuous creative improvement and monitor productivity. The manager is responsible for WMS system operations, including order receiving, accuracy, and on-time operation. They must create work plans, schedules, and reports, and manage cross-departmental communication to resolve issues. The position requires planning work schedules, assigning duties, and resolving personnel problems to maintain effective performance.
Lazada is hiring a Retail Supply Chain Operations Manager based in Bangkok to build and sustain a reliable supply base supporting Retail growth. The role leads end-to-end procurement from purchase orders through inbound, storage, and outbound fulfillment, manages supplier performance, and drives reverse logistics including return-to-supplier, scrap/write-off, and re-inbound activities to reduce obsolescence and fulfillment costs.
The manager supports commercial strategy, advises on supply chain contractual terms, partners with logistics and warehouse teams, standardizes local supply chain processes and metrics, and leads cross-functional projects. Candidates need a bachelor's degree in Supply Chain or Industrial Engineering, at least 6 years of relevant experience, and fluency in Thai and English.
This role is part of the Operations team at Shopee, which manages the end-to-end operational process from buyer search to product delivery. The Planning & Control Tower position focuses on analyzing and monitoring operational KPIs across the region. The role involves supporting manpower planning using models and volume forecasts to meet targets, monitoring fulfillment rates, and preparing productivity reports. It also includes coordinating with relevant teams to ensure workforce availability and supporting the planning and control of warehouse resources like pallets and MHE to ensure readiness for campaigns.
Job Description
* Conduct regular reconciliations of reports to ensure accuracy and completeness of financial records
* Manage the payment process, including initiating payments, verifying payment details, and reconciling accounts payable transactions
* Ensure compliance with relevant regulations and internal controls governing consignment transactions
* Proceed financial transactions, including document review, data entry, and verification of transaction details
* Serve as a point of contact for clients regarding consignment finance transactions, addressing inquiries, and providing assistance as needed
* Collaborate with cross-functional teams, including procurement, finance (AR/AP), and operations, to support projects and initiatives
* Work with different departments to understand the mechanics of coupons, campaigns and other e-commerce related features
* Prepare regular reports for internal stakeholders and external partners as required
* Perform other tasks as assigned
Qualifications
* Bachelor’s degree in accounting, finance, purchasing, economics or relevant fields
* 5+ years of experience in finance operations
* Experience working in or with e-commerce platforms is a plus
* Excellent Microsoft Office proficiency is required
* Able to communicate and coordinate with internal stakeholders
* Ability to work under pressure and in a fast-paced environment
* High sense of responsibility and high attention to detail
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is Bangkok Based. (Relocation Provided)
We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!
**Responsibilities:**
* Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters
* Collaborate closely with internal teams and vendors to meet deadlines and quality expectations
* Maintain localization assets such as style guides, glossaries, and translation memories
* Support urgent translation requests as needed
* Conduct product reviews for inconsistencies and localization issues
* Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90%
* Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process
* Improve AI prompt engineering to generate better translation output for the Korean markets
* Support research and content experimentation to improve content performance and user engagement.
* Participate in training initiatives related to specific ownership areas led by other Language Experts
* Provide cultural and linguistic guidance for the Korean markets
* Promote localization best practices by participating in translation quality audits and benchmarking activities.
**Desired skills and experience:**
* Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.
* Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field.
* Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms.
* Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences.
* Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.
* Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
* Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
* Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
This role is Bangkok Based. (Relocation Provided)
We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!
**Responsibilities:**
* Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters
* Collaborate closely with internal teams and vendors to meet deadlines and quality expectations
* Maintain localization assets such as style guides, glossaries, and translation memories
* Support urgent translation requests as needed
* Conduct product reviews for inconsistencies and localization issues
* Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90%
* Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process
* Improve AI prompt engineering to generate better translation output for the Taiwan markets
* Support research and content experimentation to improve content performance and user engagement
* Participate in training initiatives related to specific ownership areas led by other Language Experts
* Provide cultural and linguistic guidance for the Taiwan markets
* Promote localization best practices by participating in translation quality audits and benchmarking activities.
**Desired skills and experience:**
* Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.
* Bachelor’s degree or higher in Linguistics, Translation,Traditional Chinese Language for Taiwan, Literature, or a related field.
* Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms.
* Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences.
* Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.
* Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
* Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
* Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda’s product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to:
* Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
* Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
* Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
* Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
* Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
* Design and champion strong governance for tax configuration and change management,
* Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed:
* 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
* Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
* Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
* Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
* Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
* Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non-technical stakeholders, and to drive alignment across diverse teams.
* Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have:
* Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
* Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
* Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
* Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Agoda is a travel booking platforms with accommodations at its core. As such our Global Account team is a key to our success, we work hard to ensure their success. The Global Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda a market leader; we understand accommodation needs and offer innovative solutions. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Global Accounts team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers.
The Opportunity
As the Associate Director for Global Accounts, your main objectives will be to develop and deploy Agoda’s strategy, provide guidance and leadership to ensure the successful account management of Agoda’s major partners, and deliver on targets and growth expectations that are key to Agoda’s business goals. To succeed in this role, you will bring excellent analytical skills, strong account and client management experience, a proven record of sustainable performance, and the capacity to lead, motivate, coach, and mentor teams. In addition, the ability to establish and develop valued long-term partnerships will be essential.
Key Responsibilities:
* Develop and implement strategies to accelerate Agoda’s business.
* Demonstrate outstanding team leadership to grow the global business and consistently deliver on plans.
* Implement strategies with top partners to enhance productivity and maintain a competitive advantage.
* Establish and maintain robust relationships at senior levels, including C-level with key partners – driving partnership expansions and identifying significant opportunities.
* Has the ability to lead a company-wide project with a few multidisciplinary teams.
* Coordinate with top management on strategic planning and objectives.
* Lead, coach, develop, and manage multiple teams through upskilling and coaching.
* Modify the organizational structure by bringing in top talent, supporting recruitment, or assisting in restructuring key organizational components.
* Conduct market research on industry and market trends to ensure Agoda’s competitiveness.
* Attend and participate in relevant industry events.
What You’ll Need to Succeed:
* More than 8 years of professional experience at multi-national companies.
* 3–5+ years’ experience in leading, coaching, and developing teams, with a proven track record in rapidly changing environments.
* Relevant experience in account management, business development, or general management. Travel industry experience is not required.
* Strong numerical and analytical skills with keen attention to detail.
* Ability to effectively communicate proposals to potential partners and internal stakeholders.
* Strategic thinker;management consulting experience highly valued.
* Professional “get it done” attitude and strong work ethic.
* Resourceful, energetic, and self-driven personality.
* Ability to move quickly, adapt well to change, and thrive in dynamic environments.
* Experience in online or e-commerce business preferred.
Please review our Hiring Process Guidelines before your interview — click[here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our[privacy policy](https://careersatagoda.com/privacy-statement).
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to know our team**
Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver of this success has been the Agoda Finance team. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities.
Within Finance, the Payout team manages large-scale, high-volume payments to hotel partners and other suppliers, ensuring that Agoda’s obligations are met accurately and on time. We balance risk management with continued innovation and growth, and we serve as a partner and enabler for teams across the company. With experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways.
We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.
**In this role, you’ll get to**
* Perform day-to-day accounts payable and payout operations in a high-volume environment
* Execute and review month-end closing activities for AP-related accounts (e.g., accruals, journal entries, reconciliations) and ensure all deadlines are met.
* Prepare and review account reconciliations, investigate discrepancies, and resolve issues in a timely manner, including complex or unusual cases that require deeper analysis.
* Monitor accounting and associated IT systems to ensure accurate creation and maintenance of creditors, GL accounts, and booking system interdependencies, raising system or data issues with relevant stakeholders when needed..
* Provide support in transactions processing (including review & approval) particularly for more complex transactions.
* Drive or support continuous process improvement, project, ad hoc request, automation, and other quality initiatives within the P2P area including identifying pain points, proposing solutions, and helping implement changes alongside Finance Operations, Tech, Product, and other teams.
* Ensure that all processes and documentation comply with internal controls, SOX requirements, and relevant accounting policies; proactively highlight control gaps or risks and support remediation activities.
* Build effective partnerships with stakeholders across and beyond Finance (e.g.,Supply, Treasury, Tax, Product, Customer Service),ensuring issues are clearly communicated and resolved with satisfactory outcomes.
* Support the team in handling payment-related queries from internal and external stakeholders with a strong service mindset.
* Contribute to the overall management and development of the P2P area, including supporting team-level goals, documentation, knowledge sharing, and cross-training.
* Keep up to date on new central bank and payment-related regulations that may impact payout processes, and support translating regulatory requirements into operational changes where needed.
**What you’ll need to succeed**
* Bachelor’s degree in Accounting, or a related field.
* Minimum 6 years’ experience in Accounts Payable, Accounting or related field
* Experience in a multinational company is required; experience in the travel or e-commerce industry is a plus.
* Strong understanding of end-to-end AP processes, month-end close, journal entries, and balance sheet reconciliations, with a proven ability to deliver accurate results within tight deadlines.
* Demonstrated experience working with internal controls and compliance frameworks (e.g., SOX), including an understanding of segregation of duties and control design in AP processes.
* Strong interpersonal and team working skills with the ability to collaborate, influence, and partner effectively with stakeholders across Finance and non-Finance teams.
* Strong analytical and problem-solving skills, including the ability to identify root causes, and propose practical with data-driven solutions.
* Proficiency in MS Office applications, especially Excel (e.g., data analysis, reconciliations).
* Dynamic, energetic, and able to prioritize and adapt to a fast-paced environment
* Strong communication skills in English, both written and verbal.
**It’s great if you have**
* Hands-on experience with a major ERP system (Oracle is preferred); experience with other large-scale ERPs (e.g., SAP) is also valuable.
* Experience in AP or payout operations within an online travel agency, e-commerce, or other digital business.
* Exposure to process improvement methodologies (e.g., Lean, Six Sigma) or finance transformation/automation projects (e.g., ERP implementations, robotic process automation).
* Familiarity with payment and banking platforms, virtual cards, or other alternative payout methods.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
### **Discover more about working at Agoda**
* Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/)
* Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/)
* LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda)
* YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife)
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).
**Disclaimer**
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
