The Return Frontline Team Lead - Operations oversees end-to-end returns processing at a Shopee warehouse in Bangkok, managing daily productivity targets, queue management, and team efficiency. Responsibilities include enforcing quality standards, identifying and resolving operational bottlenecks, coordinating cross-functional workflows across the warehouse, ensuring policy compliance, and preparing management reports. The role also supports special projects and provides flexible assistance to warehouse leadership as needed. The position requires a bachelor's degree in logistics, supply chain, or a related field, at least two years of warehouse experience (e-commerce or large online warehouse experience preferred), English communication skills, and strong Microsoft Excel proficiency. Candidates must be willing to work shifts and holidays, and demonstrate problem-solving, conflict management, and strong teamwork abilities.





