The Senior Operations Executive will bridge the gap between operational strategy and execution, focusing on enterprise merchant retention and data infrastructure. The role involves managing post-service journeys, designing automated retention frameworks, and standardizing operating procedures to reduce case volume. Key duties include analyzing churn metrics, maintaining data tracking infrastructure, and serving as a liaison between merchants and cross-functional teams like Sales and Product. The position requires a systems architect mindset to build scalable workflows and strict quality verification protocols.
This role focuses on developing new sourcing models and business opportunities to secure recyclable materials, particularly recovered paper. The position involves building partnerships with corporate clients by delivering recycling solutions that create business value and ESG impact through Circular Economy initiatives. The role requires identifying target clients, presenting recycling solutions, and maintaining partnerships across B2B, B2B2C, and B2C channels. The candidate will also plan marketing initiatives and develop ESG collaboration campaigns.
This role involves managing IT projects to analyze business requirements and identify technology solutions. The position requires leading ERP implementation and upgrades using SAP, Microsoft Dynamics, or Odoo. The candidate will design business processes and technology solutions to improve operational efficiency, oversee application operations, and manage project resources, timelines, and risks. The role also includes leading change management activities and collaborating with stakeholders to drive technology adoption.
This role supports large-scale SAP S/4HANA transformation and deployment programs. Responsibilities include leading SAP Basis operations, environment governance, security and authorization management, release coordination, and deployment activities. The candidate will oversee SAP Cloud ALM activities, manage security and authorization design, and support integration across various SAP technologies. The position requires close collaboration with global and local stakeholders to ensure secure, scalable, and reliable SAP solutions.
As a Contract Management Coordinator at Agoda, you’ll play a key role in supporting our contract operations across the business. You’ll work closely with teams like procurement, supply, and finance to help manage the full contract lifecycle, from creation and review to compliance and renewal. Our contracts are organized and tracked through a centralized contract management system, which helps us maintain high standards of governance and control.
In this role, you’ll have the opportunity to make a real impact by helping to streamline and centralize contract processes, especially on the procurement side where there’s room for improvement. You’ll be responsible for identifying and organizing contracts that may currently sit outside our main system, ensuring everything is coordinated, traceable, and compliant. We’re looking for someone who is detail-oriented, enjoys working with systems, and can connect the dots across different teams to keep our contract management running smoothly.
*This is a 10-months contract, with possibility of contract renewal.*
**In This Role, You’ll Get To**
* **Operational ownership and improvement**
* Be the go-to person for all global contract operational questions or issues.
* Support the Legal Operations Team in creating, maintaining, and looking for ways to improve our contracting processes.
* **End‑to‑end contract lifecycle**
* Intake and CMS record creation (accurate metadata, correct routing), route approvals per delegated authority and coordinate signature, activate executed agreements and maintain the repository, manage signature requests end to end, and monitor expirations/renewals to ensure timely renewals.
* **Migration and data quality**
* Execute migration batches from external repositories and the electronic signature solution into the CMS: prepare manifests, perform uploads, reconcile counts, and resolve exceptions within SLAs.
* Perform contract data QC using a data quality tool: verify payment terms and spend; attach execution evidence (completion certificate or equivalent).
* Ensure supplier linkage and resolve exceptions in collaboration with internal stakeholders.
* **Controls and reporting**
* Operate daily controls (completeness/accuracy); maintain saved searches/dashboards.
* Surface issues and drive corrective actions with stakeholders; document outcomes for auditability
**What You’ll Need to Succeed**
* Bachelor’s degree or equivalent
* 2-3 years of work experience in related fields
* Hands-on CLM experience (admin or power user) and e‑signature platform proficiency
* Advanced Excel for Operations (pivot, XLOOKUP, data cleanup; Power Query a plus)
* Working knowledge of S2P/P2P and supplier master fundamentals; able to coordinate with Procurement/AP
* Strong quality/control mindset (maker–checker, reconciliation, audit trail); able to operate to SLAs
* Excellent written and verbal communication; strong cross-functional stakeholder management
* High attention to detail; strong organization/multitasking; analytical problem‑solving
* Tech‑savvy, fast learner, curious, comfortable in a fast‑paced environment
* Intellectual curiosity, open-minded attitude, and a willingness to learn
* Experience with international companies is a plus.
* Identify, develop, and evaluate new local and international suppliers to expand sourcing options and improve competitiveness in cost, technology, quality, service, and supply security.
* Manage the end-to-end new source development process, including supplier sourcing, supplier proposal, trial coordination, evaluation, and progression toward Approved Vendor and Approved Material status.
* Maintain and continuously improve the Supplier Database to ensure accurate, up-to-date supplier information for strategic sourcing decisions.
* Conduct spend analysis and assess supply risks to identify opportunities for new and alternative sourcing.
* Monitor global market conditions, industry trends, geopolitical developments, tariffs, and regulations that may impact sourcing capability and supply continuity.
* Develop sourcing strategies and mitigation plans to balance cost, quality, and supply risk.
* Develop and maintain dashboards, reports, and KPIs to track new source development performance and support management decision-making.
* Regularly report project progress, results, and sourcing risks to relevant stakeholders.
* Coordinate with cross-functional teams, including Production, Performance Enhancement, QA, R&D, Buyers, Stores, and plant users, to complete supplier trials and approvals within the required timeline.
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda’s product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to:
* Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
* Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
* Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
* Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
* Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
* Design and champion strong governance for tax configuration and change management,
* Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed:
* 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
* Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
* Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
* Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
* Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
* Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non-technical stakeholders, and to drive alignment across diverse teams.
* Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have:
* Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
* Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
* Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
* Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide.
Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it.
In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people.
The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way.
This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech.
As Director of Product – Tax Platform, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda’s product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.
This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives.
In this role, you’ll get to:
* Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls.
* Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities.
* Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group.
* Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms.
* Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale
* Design and champion strong governance for tax configuration and change management,
* Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership.
What you’ll need to succeed:
* 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent).
* Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments
* Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements.
* Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls.
* Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk.
* Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non-technical stakeholders, and to drive alignment across diverse teams.
* Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams.
It’s great if you have:
* Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations.
* Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them.
* Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure.
* Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.
As the building block that provides solid baseline to the company’s culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program.
We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance &Ethics program to join the energetic &passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance &Ethics program to the business.
This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations.
This role is individual contributor.
In this Role,you’ll get to
* Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner.
* Conduct review of gifts & entertainment, conflicts of interest disclosure,third-party due diligence,risk assessment,monitoring and testing;and drive appropriate mitigation actions in partnership with relevant stakeholders.
* Develop,implement and enhance compliance policies,procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks.
* Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs.
* Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration.
* Partner closely with cross-functional teams such as Legal, Finance, Government Affairs,People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes.
* Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort.
* Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership.
* Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program.
What you’ll Need to Succeed
* At least 5 years previous experience working in compliance and ethics function or related field(legal,or risk) in multinational medium to large organizations.
* Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program.
* Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets.
* Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world.
* Confident communication skills(verbal and written); English proficiency.
* Strong quantitative and qualitative analysis skills.
* Strong digital fluency with proficiency in Microsoft 365 and Google Workspace,along with ability to master internal systems and leverage AI tools for workflow optimization.
* Must possess the highest integrity,commensurate with a compliance & ethics position.
* Ability to operate without extensive supervision and act as a self-starter.
* Energetic, fast-paced, and always desire to go the extra mile.
It’s Great if you have
* Bachelor’s Degree in Law
* Experience with the travel industry/technology
Mastercard is hiring a Director of Business Development for Government Engagement in Bangkok, Thailand. The role leads the Financial Inclusion, Mobility and Government Sales verticals, aligning Mastercard's products and ecosystem capabilities with government client needs in financial inclusion, citizen services, economic development, and operational excellence. The incumbent will drive new growth, strengthen strategic partnerships, sell digital platforms and solutions, deepen government relationships, win project mandates, and expand merchant acceptance, working closely with regional teams and providing leadership to Business Leads.
The ideal candidate is an entrepreneurial, self-driven senior professional with experience in government business, tenders, and managing government relationships, including co-developing solutions. They must integrate knowledge across technology, operations, sales, product, marketing, compliance and risk, mobilize programs across multiple organizations, and articulate the case for technology-enabled public administration transformation. A post-graduate qualification is preferred.
