Razer is hiring a Customer Service and Merchant Support Specialist in Bangkok to support end-to-end merchant operations and deliver high-quality support to merchants and customers. The role acts as an operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations, covering merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support, with attention to Bank of Thailand regulatory expectations including KYM/KYC and Central Fraud Registry obligations. The position requires a bachelor's degree in a related discipline and at least three years of experience in merchant support, customer service, or payment operations, plus proven cross-functional team experience. Candidates must be fluent in Thai and English, able to manage multiple priorities in a fast-paced environment, and willing to work rotating shifts. Experience with banks, payment gateways, e-wallets, and payment processing flows is preferred.
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Ooca is hiring a Clinic Receptionist and Customer Support staff member for its Bangkok mental health clinic. The role involves welcoming customers, managing day-to-day clinic operations including appointment scheduling and customer flow, handling complaints, responding to enquiries via email, phone, Chat Line, and WhatsApp, processing payments, onboarding doctors, and maintaining customer records. The position reports to the Clinic and Operations Manager. Candidates should hold a bachelor's degree in healthcare administration, business administration, or a related field, with at least one year of administration experience. Strong organizational, communication, and problem-solving skills are required, along with fluency in English, basic Microsoft Office or Google Workspace proficiency, and flexibility to work 6 days per week in shifts between 10 AM and 8 PM.
The Regional Manager, Social Media Operations leads Agoda’s social care and online reputation operations across markets, sites, and vendor partners. The role sets global strategy, operating standards, and procedures for public and private social channels while managing service quality, scalability, cost, crisis response, performance reporting, and team development. The successful candidate will bring 10+ years of progressive leadership in large-scale social care operations, strong operational and analytical skills, and experience developing managers and resilient teams. Working knowledge of social media listening, engagement, and case-management tools such as Sprinklr, Sprout Social, or Meltwater, plus SQL, is required.
Lalamove, an on-demand delivery platform connecting customers and drivers via technology, is hiring a Customer Service Associate (L1) in Bangkok on a full-time basis. The role involves handling inbound and outbound inquiries, supporting users and drivers, managing complaints, providing timely solutions, balancing supply and demand, and monitoring daily operations to maximize fulfillment rates. The position requires a go-getter problem solver with strong written and verbal communication, the ability to multi-task, and fluency in both English and Thai. A bachelor's degree or college experience with prior customer support background is preferred. Candidates must be willing to work weekends, early mornings, late nights, and occasional holidays, and should be immediately available.
Trustonic is hiring a Technical Support Engineer to join its global product organisation, resolving complex technical issues across production and non-production environments and owning customer cases from a global support queue. The role collaborates cross-functionally with engineering, product, and support teams, applies Knowledge-Centred Support (KCS) methodology, authors knowledge base articles, contributes to product testing, and improves customer-facing documentation in Wiki and Zendesk. Candidates should have demonstrable technical support experience, fluent English, and working knowledge of SQL databases, Linux (SSH keys and certificates), Git, APIs, basic BASH or Python scripting, and AWS. Experience with JIRA and Zendesk, exposure to mobile technologies, and a Bachelor's degree or equivalent are preferred. The position is full-time and remote.
Kyndryl is hiring an L2 Application Support Lead in Bangkok to oversee application support operations for enterprise customers. The role leads a team of L1/L2 engineers, serves as the primary escalation point for major incidents, and drives incident, problem, and change management in line with ITIL and SLAs. The lead also oversees root cause analysis, collaborates with development, infrastructure, and business teams, and contributes to modernization, automation, cloud, and DevSecOps initiatives. Candidates need a bachelor's degree in a relevant field, 5+ years of application or production support experience in an enterprise setting, team leadership experience, hands-on skills across Linux/Unix, Windows, SQL, APIs and integrations, and strong ITIL, stakeholder management, and communication skills. Preferred experience includes managed services or mission-critical application support, cloud platforms, monitoring tools, scripting/automation, DevOps/DevSecOps, and relevant certifications.
The Customer Contact Center role at KKP (Kiatnakin Phatra Bank) handles inbound customer calls regarding the bank's services and products. Responsibilities include answering inquiries, offering suitable products, verifying customer identity, recording data into bank systems, and receiving complaints to provide guidance and resolve service issues. Qualifications require a vocational diploma (ปวส.) or bachelor's degree in any field. Experience in customer service or call center is a plus. Candidates must be proficient in Microsoft Office, able to work shifts including overnight shifts, and possess strong communication, negotiation, and pressure-handling skills.
Temporary position at Kiatnakin Phatra Bank Public Company Limited based in Bangkok, working in the Contact Center / Telesales / Collection function. The role handles inbound calls from customers inquiring about bank services and products, receives complaints, provides guidance, and resolves service issues. Responsibilities include offering suitable bank products, performing customer identity verification following bank standards, recording customer data into bank systems, and coordinating with related departments. Candidates need a diploma or bachelor's degree in any field, basic Microsoft Office skills, and the ability to work shifts including overnight shifts. Prior customer service or call center experience is a plus.
Contract customer service role at SCG Packaging Public Company Limited (SCGP), based in Bangkok, supporting the Healthcare Supplies business. The position handles import-export sales support, sales documentation, order processing, and customer communication across multiple channels, while maintaining confidentiality of sensitive information. The role requires a vocational diploma (ปวส.) in accounting, information management, business computer, or business administration with a GPA of at least 2.50. Candidates should be proficient in Microsoft Office, have good communication and problem-solving skills, a service-oriented attitude, and basic English knowledge.
Agoda is hiring a Support Associate based in Bangkok, Thailand, to provide customer support in Korean and English for its Customer Service Team (CST). The role involves handling a high volume of guest and partner inquiries via phone, email, and chat, taking end-to-end ownership of booking issues such as changes, cancellations, and payments, and working toward individual and team KPIs. The position operates on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, under a hybrid work model that is primarily work-from-home with periodic on-site collaboration. Candidates must hold a bachelor's degree and have at least one year of full-time work experience. Native-level Korean and business-level English are required, along with strong customer focus, problem-solving skills, and the ability to remain calm and accurate under pressure. Prior customer support, contact center, travel, e-commerce, hospitality, or BPO experience is considered a plus.