Bangkok, Thailand
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Listing record updated: October 16, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Customer Contact Center role at KKP (Kiatnakin Phatra Bank) handles inbound customer calls regarding the bank's services and products. Responsibilities include answering inquiries, offering suitable products, verifying customer identity, recording data into bank systems, and receiving complaints to provide guidance and resolve service issues.
Qualifications require a vocational diploma (ปวส.) or bachelor's degree in any field. Experience in customer service or call center is a plus. Candidates must be proficient in Microsoft Office, able to work shifts including overnight shifts, and possess strong communication, negotiation, and pressure-handling skills.
Handle inbound customer calls inquiring about bank services and products
Offer suitable bank products to customers
Verify customer identity and check information per bank procedures and standards
Record customer data into bank systems and coordinate with related units
Receive customer complaints and provide guidance and solutions for bank service issues
Vocational diploma (ปวส.) or bachelor's degree in any field
Experience in customer service (CS, Call Center) preferred
Proficient in Microsoft Office
Able to work shifts including overnight shifts
Strong communication, negotiation, and ability to handle customer pressure
Experience in customer service or call center roles
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