This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
The Agoda Supply Team is a group of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value.
The Tech Partnerships Team plays a vital role within our Supply Organization, driving supply performance and ensuring seamless connectivity for our partners. We design and implement strategic win-win initiatives with leading Tech/Connectivity Providers(e.g.channel managers, revenue management systems)–who serve as key touchpoints between our accommodation partners and Agoda.
**The Opportunity:**
The Business Development Manager– Tech Partnerships,will be focused on supporting the achievement of Agoda’s commercial goals with new and established Tech/Connectivity Partners by working collaboratively across both internal and external teams.In this role, we are looking for people with strong management and business acumen,a high level of operational savvy, and the capability to establish and develop long-term relationships with internal and external stakeholders. You may be a great match for this role if you have a driven personality, face problems with a positive mindset working creatively to find solutions, and you think critically, test, learn from mistakes, and adapt quickly.
**In This Role,You’ll Experience:**
* Regional Account Ownership: End-to-End commercial ownership and high-level product and strategy roadmap of selected strategic Tech/Connectivity Partners
* Business Development:Design strategy and partnership initiatives to identify market opportunities and drive Supply growth via commercial and product innovation
* Experimentation: Conduct innovative testing to identify novel approaches to drive performance through data driven decision-making
* Communication: Communicate with internal and external leadership teams to provide constructive feedback on account performance and opportunities
* Reporting: Handle monthly and weekly reporting and analysis, data driven decision and actions to enhance performance.
* Account support: Handle rate and technical enquiries from internal and external stakeholders
**What You’ll Need to Succeed:**
* 5+ years of Hospitality Tech/OTA experiences or relevant professional experiences
* Exposure to large commercial account management conversations/business development
* Strong data skills with proven ability to leverage analytics and quantitative methods to inform and influence decision-making
* Excellent communication and presentation skills, up to C-level
* Highly organized and comfortable with making prioritization decisions
* Able to effectively keep track of moving parts across projects and adapt to new information and goals
* Ability to work under pressure in a competitive industry/rapidly changing environment
**It’s great if you have:**
* Proficiency in data analysis tools and software (e.g.Excel, SQL, Tableau)
* Understanding of APIs and XML connections
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
The Capacity Planner operates as a specialist within the Global Service Vertical team, focusing on forecasting and operational capacity performance analysis. The role involves forecasting contact center demand, executing resource interventions, and recommending strategies to meet Service Level Agreement (SLA) targets and business objectives. The planner supports Associate Capacity Planners and collaborates with stakeholders to drive continuous improvement. Key activities include medium and short-term forecasting, shrinkage planning, and managing supply and demand levers to ensure efficient operations.
**Position Summary**
Category Management manages end-to-end product life cycle. The role requires high accountability and comprehensive experience and understanding in all aspects of ATL marketing, BTL marketing and product management skills who can oversee and implement all marketing initiatives. Job scope involves managing price and product propositions including operational excellence of pre-launching, launching and after-launching phases.
**Role and Responsibilities**
**Responsibilities:**
* Responsible & develop and execute global plans for each product group to meet company objectives by defining strategies & product management; implementing marketing plans, promotions & media plans, budget management. Interaction with advertising agency, analysis of sales trends and others by using innovative marketing strategies to achieve sales target & raise product awareness & market share
* Contribute/respond to set up Go-to-market strategy and responsible on perfect implementing the strategy by collaborating with both internal related team and Channel partners by understanding natures of consumer, product, trade and competitors.
* Convert the consumer value proposition, developed by business strategy into customer and shopper value proposition at the channel and customer level
* Ensure operational excellence through input into business management as well as manage marketing budget, P&L responsibility for the categories with a direct control over the annual marketing budget
* Monitor and report competitor price/promotion and benchmarking analysis.
* Understand channel complexity and propose appropriate sellout / promotions to increase sellout in each channel
* Implements and oversees all marketing initiatives within assigned product category including launching of new products
* The role needs to work closely with Trade marketing team, Retail Marketing Team and Sales Team in various channels to support go-to-market planning and execution, and identify sell-out risks and opportunities and corresponding solutions.
* Performs other duties as assigned by management /direct supervisor
**Leadership Responsibilities:**
* Manage internal stakeholders including HQ and RHQ
* Full responsibility of KPI on responsible areas that pre-aligned with top management
* Manage team under supervision.
* Responsible for team's performance concerning workload and work balance
* Develop organization and increase people capabilities. Be a mentor to trade team members, providing direction, advice and ensuring that their professional skills are continuously growing.
* Ability to build positive internal & external relationships to command all stakeholders & partners towards a common goal to grow the business.
**Skills and Qualifications**
* Master’s degree in Marketing, Business Administration or related fields.
* Must have 8 - 10 years of management experience in all aspects of marketing, product management, trade/ channel marketing in related industries or other competitive companies (Prefer candidates from Mobile industry and/or Mobile device management, FMCG) in a fast-paced and competitive market setting.
* Proven track record with high volume & reputed companies are must and experience in all aspects of developing and maintaining marketing strategies.
* Comprehensive understanding of marketing to consumer markets.
* Stress tolerance, drive, well-organized, challenge lover and good problem solving skill.
* Creative, self-motivated with high degree of initiative and result-oriented.
* Strong business management, analytical, decisive, and action-oriented.
* Must possess the ability to work in a fast paced environment while possessing a sense of urgency.
* Excellent command of English and Presentation skills in both Thai and English.
* Computer literacy especially MS PowerPoint and advanced Excel.
* Good inter-personal skills to synchronize and collaborate with other related internal & external parties.
* Please visit [Samsung membership](https://account.samsung.com/membership/pp) to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click [here](https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html).
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.
**In this role, you’ll get to:**
* Spearhead the development, execution, and optimization strategy for growing Agoda’s new & emerging marketing channels
* Conduct end-to-end analysis of large, complex datasets related to channel performance, user behavior, and market trends, translating raw data into actionable insights
* Develop hypotheses, design experiments (e.g., A/B tests), and build structured analyses to rigorously evaluate campaign effectiveness and drive data-driven decisions for channel growth
* Partner closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as SQL or Tableau
* Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management.
**What you’ll need to succeed:**
* 4-6 years of experience in Data Analyst position in tech, consulting, e-commerce or digital marketing.
* Bachelor’s degree in Computer Science/Statistics/Math or Engineering or Economics and Finance
* Data-Driven Approach: Strong analytical skills with the ability to analyze data, translate data into actionable insights, and generate impactful recommendations.
* Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel ·
* Innovative Problem-Solving Skills: The ability to tackle complex challenges in a non-linear fashion is essential. We seek a resourceful candidate who can effectively navigate the organization to gather necessary information and implement innovative solutions while adapting to evolving scenarios and leveraging valuable resources creatively.
* Stakeholder management & communication: Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
**Disclaimer**
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
**Apply Now**
This position is based in Bangkok and requires full-time, on-site work. Are you willing and able to relocate to Bangkok for this role, if offered the position? (Hybrid - 2 days WFH, 3 days in office)
Have you completed Alooba test from Agoda in the last 4 months?
How many years of relevant full-time experience do you have? (Excluding internship)
Which statement fits best your experience with any of the following: SQL / Tableau / ClickView / SAAS / Google Analytics / Advanced Excel / VBA
What is your salary expectation in THB monthly?
In which country/region are you currently based?
Are you presently employed by any company within the Booking Holdings group, including but not limited to Kayak, OpenTable, Booking.com, Rental Cars, RocketMiles, FareHarbor, HotelsCombined, CheapFlights, Momondo, Priceline, or Getaroom?
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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.
**In this role, you’ll get to:**
* Spearhead the development, execution, and optimization strategy for growing Agoda’s new & emerging marketing channels
* Conduct end-to-end analysis of large, complex datasets related to channel performance, user behavior, and market trends, translating raw data into actionable insights
* Develop hypotheses, design experiments (e.g., A/B tests), and build structured analyses to rigorously evaluate campaign effectiveness and drive data-driven decisions for channel growth
* Partner closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as SQL or Tableau
* Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management.
**What you’ll need to succeed:**
* 4-6 years of experience in Data Analyst position in tech, consulting, e-commerce or digital marketing.
* Bachelor’s degree in Computer Science/Statistics/Math or Engineering or Economics and Finance
* Data-Driven Approach: Strong analytical skills with the ability to analyze data, translate data into actionable insights, and generate impactful recommendations.
* Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel ·
* Innovative Problem-Solving Skills: The ability to tackle complex challenges in a non-linear fashion is essential. We seek a resourceful candidate who can effectively navigate the organization to gather necessary information and implement innovative solutions while adapting to evolving scenarios and leveraging valuable resources creatively.
* Stakeholder management & communication: Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen
The Warehouse Supervisor manages daily operations for Raw Material, Packaging Material, and Finished Goods logistics. Responsibilities include leading receiving, storage, picking, and material issuance to ensure uninterrupted production supply. The role requires enforcing safety policies, maintaining inventory accuracy through cycle counting and SAP systems, and leading team development and continuous improvement initiatives. Candidates must have a Bachelor's degree in a relevant field, 5+ years of warehouse operations experience, and 2+ years in a supervisory role. Proficiency in SAP, Microsoft Excel, and knowledge of FIFO, FEFO, and Lean principles are required.
This role involves owning the overall Social Seller strategy and business overview, including market opportunity, seller segmentation, acquisition, retention, and growth initiatives. The position requires analyzing business performance to identify growth opportunities and risks, translating findings into actionable recommendations, and working closely with Sales, Operations, Marketing, and Product teams to execute initiatives. Additionally, the role acts as a key data and analytics partner for the Sales team, developing and maintaining dashboards covering key sales metrics like lead generation and seller acquisition. The candidate will also serve as the main project manager for high-priority strategic projects, defining objectives, scope, and success metrics while coordinating stakeholders across various functions.
Bangkok - Krung Thep Maha Nakhon - ThailandFull-time
As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
**What You’ll Do:**
* Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
* Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
* Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
* Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
* Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
* Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
* Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
* Ensure support provided by the team is efficient and consistent.
* Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
* Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
* Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You’ll Need:**
* Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
* Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
* Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
* Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
* In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
* Extensive organizational skills with a strong inquisitive mindset.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
THIS ROLE IS BASED IN BANGKOK, THAILAND (RELOCATION PROVIDED)
**Get to Know our Team:**
The Supply Analytics team delivers data-driven insights and decision support to optimize Agoda’s supply ecosystem. We analyze partner and marketplace dynamics, build forecasts and models, run experiments, and create scalable dashboards and data products that power strategic direction and operational execution. We bring value through rigorous analyses and pragmatic, measurable recommendations that help Supply, Product and other teams prioritize work and drive impact. Our work improves inventory quality, partner economics, and the long-term health and growth of Agoda.
**The Opportunity:**
We are seeking a Manager/Senior Manager to lead strategic and operational initiatives that create both growth and efficiency for the Supply department. In this role, you will work directly with multiple stakeholders, including executive leadership and various cross-functional departments to successfully implement key initiatives. You will impact Agoda’s business through exploring new business opportunities, analyzing complex scaling challenges, and improve existing operations.
**In this Role, you’ll get to:**
* **General:**This role is a blend of hands on ‘in the business’ and executive level ‘on the business’ work. To succeed you will enjoy rolling up your sleeves, leading a team and contributing to strategy.
* **Project Delivery:**Manage, standardize & validate the structure of business cases for product development, headcount, engineering resources, budgets, general strategic & roadmap prioritization.
* **Experimentation:**Define success, measure / validate experiments and help ingrain an experimental mindset within the teams.
* **Forecasting and Insights:**Provide a macro-led business intelligence view to the organization to prevent missed opportunities, surmount obstacles at all organizational levels and drive commercial behaviors.
* **Analytics & Alerts:**Quantitative analysis, data mining and presentation of business metrics; identify drivers and build an end-to-end communication framework based on business value, effort and urgency.
* **Process Improvement:**Work with all teams to drive inter- and intra- departmental efficiencies, optimize processes and prioritize system enhancements.
* **Reporting:**Build dashboards, internal / external reports and present key datasets to enable all team members to efficiently and effectively monitor performance and prioritize their efforts.
* **Leadership:**Lead a small team of experts to deliver the above functions and be excited by the challenge of mentoring team members across the chain and connectivity teams.
**What you’ll Need to Succeed:**
* 5+ years of leadership experience in analytics/data science/insights/strategy
* 2+ years’ experience leading analytics, operational, product or other technical teams
* Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
* Strong statistical modelling and machine learning knowledge
* Strong experience in finding data insights and provide business recommendation to the business
* Excellent communicator with superior written, verbal, presentation and interpersonal communication skills.
* Ability to multi-task, prioritize and coordinate resources.
* Strong program/project management experience.
* Bachelor’s degree ideally in a business or quantitative subject (e.g. computer science, mathematics, engineering, science, economics or finance)
* Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects a plus
* People management – track record of developing stars
* Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process
**It’s Great if you Have:**
* Master’s degree in statistics, economics, mathematics or similar discipline
* Experience in conducting A/B testing experimentation
* Travel industry / e-commerce / tech / consulting experience
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
