Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.
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The Data Center Operations Assistant supports the safe and efficient day-to-day operations of a critical data center environment at a client site in Bangkok. Responsibilities include assisting with 24x7 infrastructure monitoring, break-fix maintenance across server, networking, and storage hardware, installation and testing of equipment, troubleshooting, preventive maintenance, asset and inventory management, SOP/MOP compliance, and supporting migrations and operational improvement projects. The role requires 2+ years of experience in IT infrastructure or technical operations, with internship experience in data center operations preferred. Candidates should have basic knowledge of servers, networking, and storage, strong troubleshooting skills, and the flexibility to support 24x7 operations including weekends, public holidays, and on-call duties. Physical capability to handle hardware up to 50 lbs is required.
The Corporate IT team supports internal employees by delivering seamless IT experiences and responsive helpdesk services. The Helpdesk Engineer implements IT operations according to policy and interprets technical issues on both system and user sides. The role involves providing day-to-day technical support for computers, network devices, and printers, as well as handling asset management and maintaining office network infrastructure. The position requires covering after-office hours and weekends for infrastructure issues.
This role with Shopee Express (SPX) in Bangkok supervises vendors, engineering teams, procurement, construction, installation, commissioning, repair and maintenance for Shopee Express facilities. Responsibilities include designing mechanical systems such as auto sorting machines, warehouse mechanical, fire protection and plumbing; reviewing engineering standards and technical drawings; leading preventive maintenance, training, and compliance programs; coordinating construction and commissioning with subcontractors; and managing projects on cost, timeline and quality. Requirements include a Bachelor's degree in Mechanical Engineering or equivalent practical experience, 2-3 years of relevant experience in similar industries (partly international), knowledge of local and international mechanical regulations, proficiency in AutoCAD and Solidworks, plus strong leadership, analytical, communication skills and the ability to work in a dynamic environment.
The Junior Application Support Engineer provides day-to-day and night-shift application support for the KKPS and KKPAM Back Office systems at Kiatnakin Phatra Securities. Operating in a dual-shift model, the role ensures application availability, monitors health status, executes batch processing, and responds to user inquiries via the central hotline and ITSM system. The position collaborates with Helpdesk, Software Development, SRE, and Server teams for incident resolution. Candidates need a Bachelor's degree in Computer Science, Computer Engineering, IT, or a related field, with 1-3 years of experience in Application Support, IT Helpdesk, or Operations. Familiarity with ITSM tools, basic SQL, Windows/Linux servers, file transfer protocols, and scripting is expected. Rotating shifts including nights are required.
UOB Thailand is hiring a Vice President for Wholesale & Operations Audit based in Bangkok. The role leads, supervises and executes audit engagements, reviews draft audit observations and reports before submission to the Division Head, follows up on prior audit recommendations, and develops new audit techniques and tools. The position also coordinates performance evaluation of audit team members and handles ad-hoc assignments. The successful candidate will hold a Bachelor's degree in Accounting, Finance, Business Administration or a related field, with CPA, CIA, ACCA or CISA preferred. Candidates need 8-10 years of progressive internal/external audit or risk management experience in banking, with strong knowledge of wholesale banking products, banking operations, and relevant Thai and international regulatory requirements. Thai and English communication skills are required.
Service Level Manager at Kyndryl in Bangkok, responsible for managing, monitoring, and continuously improving service performance against agreed SLAs, OLAs, and customer expectations. The role bridges customers, service delivery teams, vendors, and internal stakeholders to keep services aligned with business objectives and contractual commitments. The position defines and manages SLAs/OLAs, monitors service performance metrics, prepares reports, identifies performance gaps, coordinates corrective actions, and facilitates service review meetings. It also supports contract governance, collaborates with Incident/Problem/Change/Capacity/Availability teams, maintains the service level management framework, manages customer expectations, and drives continuous improvement initiatives.
Kyndryl is hiring a Technical Project Manager in Bangkok to lead enterprise automation and infrastructure transformation initiatives across complex IT environments. The role coordinates across infrastructure, middleware, cloud, database, network, security, and application teams, translating business objectives into executable project plans and overseeing automation implementation from initiation through production deployment and post-implementation review. The position requires at least 7 years in IT infrastructure, cloud, middleware, enterprise systems, or technology operations, plus 3 years leading technical infrastructure, cloud, DevOps, automation, or enterprise application projects. Hands-on knowledge of Red Hat Ansible Automation Platform is highly desirable, along with fluency in Thai and English and experience managing cross-functional teams in demanding environments.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **The Opportunity:** As Senior Manager, Global Strategic Project, you will be instrumental in helping the Strategic Project Director to drive the implementation of global initiatives and innovations. In this high impact role, you will be responsible for safeguarding Agoda’s market position, proactively countering competitive threats, and ensuring our offerings remain the top choice for travelers. You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion. The role is based in Bangkok and reports to the Strategic Project Director. **In this Role, you’ll get to:** * Lead a team towards maximizing business performance and competitive situation of the hotel supply organization * Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability. * Drive the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement. * Develop, implement, and improve new operational tools to gather internal and external insights * Transform insights gathered into actionable initiatives and improve existing partner programs to meet the needs of our partners * Work with senior stakeholders across multiple departments to drive projects and goals to completion **What you’ll Need to Succeed:** * ~1 2+ years operations, strategy or project management experience required; team management experience is a plus * Very strong analytical and problem-solving skills * Strong communication& stakeholder management skills with fluency in English * Proven track record in project delivery and management * Comfortable utilizing AI to improve work efficiency, quality and output * Experience in Internet, E-commerce, technology or travel industry experience is a plus * Experience in Management Consulting is a plus * Bachelor or equivalent degree required, MBA is a plus * Team player with great collaboration skills * Energetic and driven with Professional “get it done” attitude * Creative and Innovative, adapts well to and is energized by change * Working knowledge and fluency with SQL is a plus
This role involves defining CCTV governance frameworks and monitoring standards. The position requires leading the CCTV Command Center team, managing vendors, and overseeing system performance. Key duties include monitoring ground operations via 24-hour surveillance, establishing preventive maintenance programs, and leading AI-enabled CCTV roadmap initiatives. The role also entails approving surveillance designs based on risk assessments and providing executive-level reporting on system performance.