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At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Korean markets * Support research and content experimentation to improve content performance and user engagement. * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Korean markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Taiwan markets * Support research and content experimentation to improve content performance and user engagement * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Taiwan markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation,Traditional Chinese Language for Taiwan, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Korean Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Korean markets * Support research and content experimentation to improve content performance and user engagement. * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Korean markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Korean, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. This role is Bangkok Based. (Relocation Provided) We are looking for a Taiwan Linguist and Localization Expert to join our team and help improve localization of multiple Agoda products. Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment! **Responsibilities:** * Monitor the quality of translated content across all customer-facing channels such as site updates, hotel content, press releases, travel articles, promotional emails and newsletters * Collaborate closely with internal teams and vendors to meet deadlines and quality expectations * Maintain localization assets such as style guides, glossaries, and translation memories * Support urgent translation requests as needed * Conduct product reviews for inconsistencies and localization issues * Lead arbitration reviews when required and escalate recurring issues to managers to maintain an LQA score above 90% * Evaluate, onboard, and manage translation vendors and freelancers, including the invoicing process * Improve AI prompt engineering to generate better translation output for the Taiwan markets * Support research and content experimentation to improve content performance and user engagement * Participate in training initiatives related to specific ownership areas led by other Language Experts * Provide cultural and linguistic guidance for the Taiwan markets * Promote localization best practices by participating in translation quality audits and benchmarking activities. **Desired skills and experience:** * Native-level fluency in Taiwan, with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style. * Bachelor’s degree or higher in Linguistics, Translation,Traditional Chinese Language for Taiwan, Literature, or a related field. * Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ, or similar platforms. * Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Taiwan-speaking audiences. * Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage. * Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment. * Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint. * Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function. With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change. **What You’ll Do**: **Strategic Leadership** * Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs. * Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation. **Talent Development** * Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast. * Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand. **Quality Assurance** * Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners. * Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores. **Change & Communications** * Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation. * Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned. **People Leadership** * Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level. * Drive team engagement and retention; advocate actively for your people’s growth and next career moves. **Stakeholder Engagement** * Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level. * Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites. **What We’re Looking For:** **Required Experience** * 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams. * Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment. * Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context. * Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity. * Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information. * Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor. * Experience managing or partnering with BPO / outsourced operations is strongly preferred. **Preferred / Nice-to-Haves** * Experience with generative AI tools applied to learning design, QA automation, or communications. * Background in travel tech, e-commerce, or other high-volume digital consumer businesses. * Familiarity with knowledge management systems and content governance in large-scale operations. **Why Agoda** * Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation. * A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake. * Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies. * A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity. * Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.