This role focuses on ensuring stability and driving continuous scale-up for Recovery special projects, specifically the High Value parcel segment and Liquidation of damaged parcels. The position involves initiating initiatives to enhance logistics operations, aiming to reduce costs and ensure smooth processes. Responsibilities include conducting in-depth analysis of options and solutions, monitoring performance, and providing recommendations for continuous improvement. The role requires collaborating with cross-functional teams like Operations and Finance to align strategies with business goals, as well as preparing business reports and presentations for management.
This role involves proactively sourcing and pitching potential host locations to grow the SPX locker network. Responsibilities include conducting field surveys to assess site suitability, negotiating lease terms, and managing the transition of signed sites to installation. The position requires close collaboration with operations and engineering teams to ensure successful deployment and maintaining relationships with property management groups.
This role is part of Agoda's Early Careers team, focusing on attracting and hiring interns and graduates. The Campus Recruiter supports hiring activities from application through onboarding. Responsibilities include managing applications, conducting initial screenings, coordinating interviews and assessments, and maintaining accurate records in the applicant tracking system. The role also involves supporting campus events, candidate engagement, and CRM activities while monitoring recruitment progress and pipeline health.
This Associate Data Analyst role is based in Bangkok and focuses on Marketing Analytics within the Performance Marketing team. The position is designed for new graduates and involves working with experts to develop at-scale marketing programs. The role requires fluency in English and Thai, and the ability to analyze data to optimize campaigns across various digital channels. The team is highly data-driven and fosters a learning environment for professional growth.
This role involves conducting online onboarding and training sessions for new hires in large groups, focusing on recruitment workflows and communication skills. The position requires designing, summarizing, and enhancing learning materials based on feedback and performance. Additionally, the role includes processing training evaluations to track success and simplifying complex recruitment SOPs into clear, concise documents. The ideal candidate will have a bachelor's degree, 3-5 years of training experience, and proficiency in online learning platforms and instructional design tools.
As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will:
* Build strong problem-solving and communication skills that open doors to many future roles
* Support customers and partners from multiple countries and cultures, gaining truly global experience
* Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
In This Role, You Will
* Deliver outstanding service to guests and partners via phone, email, and chat
* Handle a high volume of inquiries and deliver accurate, timely resolutions
* Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries)
* Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.)
* Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
* Apply Agoda policies and procedures in a fair and consistent way
* Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
* Safeguard customer data and maintain strict confidentiality at all times
* Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
* You may be required to work on public holidays
* Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks
Core Skills and Competencies
* Strong customer focus and a genuine desire to help others
* Excellent spoken and written Vietnamese and English skills
* Ability to stay calm, accurate, and professional under pressure
* Good problem-solving skills, using guidelines and data to make decisions effectively
* Flexibility to adapt to new tools, processes, and feedback
* Ability to manage time and priorities in a fast-paced, high-volume environment
* Reliability, integrity, and a positive, collaborative attitude
Nice to Have
* Prior working experience in customer support, contact center, or service roles
* Experience in travel, e-commerce, hospitality, or BPO is a plus
* Experience working with international customers or partners
* Familiarity with contact center, CRM, or ticketing systems
* Additional language skills beyond the core required languages for the role if any
What you’ll Need to Succeed:
* MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
* English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
* Immaculate telephone manners and communication skills
* Excellent listening skills, critical-thinker with attention to detail
* Minimum typing speed of 35 words per minute
* Willing to work on rotating shifts including weekends and public holidays
* Ability to work in both a team environment and autonomously
* Demonstrate high degree of integrity and confidentiality
* Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
Why Agoda
* Competitive compensation with performance-based incentives
* Annual discretionary performance bonus
* Health insurance and other locally competitive benefits
* Agoda travel discounts and special rates on accommodation and related products
* Work from anywhere for up to 30 days per year
* Structured training, coaching, and clear performance metrics
* Opportunities to grow your career within the Customer Experience Group or across Agoda
* An inclusive, international work environment where your ideas and feedback are valued
This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
* Identify, develop, and evaluate new local and international suppliers to expand sourcing options and improve competitiveness in cost, technology, quality, service, and supply security.
* Manage the end-to-end new source development process, including supplier sourcing, supplier proposal, trial coordination, evaluation, and progression toward Approved Vendor and Approved Material status.
* Maintain and continuously improve the Supplier Database to ensure accurate, up-to-date supplier information for strategic sourcing decisions.
* Conduct spend analysis and assess supply risks to identify opportunities for new and alternative sourcing.
* Monitor global market conditions, industry trends, geopolitical developments, tariffs, and regulations that may impact sourcing capability and supply continuity.
* Develop sourcing strategies and mitigation plans to balance cost, quality, and supply risk.
* Develop and maintain dashboards, reports, and KPIs to track new source development performance and support management decision-making.
* Regularly report project progress, results, and sourcing risks to relevant stakeholders.
* Coordinate with cross-functional teams, including Production, Performance Enhancement, QA, R&D, Buyers, Stores, and plant users, to complete supplier trials and approvals within the required timeline.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**The Opportunity:**
As Senior Manager, Global Strategic Project, you will be instrumental in helping the Strategic Project Director to drive the implementation of global initiatives and innovations. In this high impact role, you will be responsible for safeguarding Agoda’s market position, proactively countering competitive threats, and ensuring our offerings remain the top choice for travelers.
You will collaborate across departments to develop and execute defense strategies, leveraging data, market intelligence, and innovative tactics to stay ahead in a dynamic and fast-evolving industry. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion.
The role is based in Bangkok and reports to the Strategic Project Director.
**In this Role, you’ll get to:**
* Lead a team towards maximizing business performance and competitive situation of the hotel supply organization
* Define and track key performance indicators (KPIs) to measure the impact of strategic initiatives and ensure accountability.
* Drive the end-to-end delivery of strategic projects, ensuring alignment with business goals, timely execution, and continuous improvement.
* Develop, implement, and improve new operational tools to gather internal and external insights
* Transform insights gathered into actionable initiatives and improve existing partner programs to meet the needs of our partners
* Work with senior stakeholders across multiple departments to drive projects and goals to completion
**What you’ll Need to Succeed:**
* ~1 2+ years operations, strategy or project management experience required; team management experience is a plus
* Very strong analytical and problem-solving skills
* Strong communication& stakeholder management skills with fluency in English
* Proven track record in project delivery and management
* Comfortable utilizing AI to improve work efficiency, quality and output
* Experience in Internet, E-commerce, technology or travel industry experience is a plus
* Experience in Management Consulting is a plus
* Bachelor or equivalent degree required, MBA is a plus
* Team player with great collaboration skills
* Energetic and driven with Professional “get it done” attitude
* Creative and Innovative, adapts well to and is energized by change
* Working knowledge and fluency with SQL is a plus
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team:**
In Agoda’s Engineering department, we build the scalable and fault-tolerant systems. Our systems cover all major areas of our business: website, mobile apps, affiliate apis, inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, finance and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD, experimentation and advanced testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like React, Redux state management, Javascript, Kotlin, Scala, data technologies like Kafka, Aerospike and Big Data, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether you’re building new projects like Flights and Packages or innovating on the latest fintech idea or reimagining our existing business, you’ll make a big impact as part of our Engineering team.
**The Opportunity:**
The Senior Engineering Manager role at Agoda is one of the most significant and challenging roles in Technology. The right candidate has both deep technical knowledge and exhibits extremely strong leadership and people development skills. They should also have experience leading large engineering teams and managing managers.
**In this Role, you’ll get to:**
* Manage large engineering teams
* Directly manage engineering managers and star engineers.
* Provide technical input into new business ideas
* Work with senior leadership up to C-level
* Work and drive initiatives outside of your core team
* Build and guide the technical roadmap for your area
* Take ownership of major projects that are strategic to Agoda.
* It’s important to have a love of engineering and a passion for building things elegantly and at scale. Staying in touch with where the industry is going is crucial, and it’s important to have strong opinions about how systems should be architected, engineered, and maintained.
* Developing people – Despite our investment and belief in technology, people are still our greatest asset. The right candidate will have a keen interest in developing people: inspiring those around them so they can achieve their potential. Being able to bring A-players such as yourself from outside and integrating them into the business will also be important.
**What you’ll Need to Succeed:**
* Experience managing large engineering teams (>25 people)
* Experience hiring and managing engineering managers
* Experience developing future engineering managers from within the company
* Experience rapidly growing a team
* Experience communicating to C-level
* At least 5 years of experience managing engineering teams, 10+ years of experience in software engineering.
* Demonstrable experience as a system owner with operational responsibility
* Able to operate with autonomously: making decisions, setting KPIs, with a strong sense of ownership
* Extremely proficient in at least one programming language (React, Javascript, Kotlin, Scala, Java, C#)
* Knowledge in scale, microservices and clean architecture.
* A focus on velocity and quality, along with the right engineering metrics to guide and improve these.
* Excellent people management and communication skills.
* Minimum a B.S. in Computer Science or quantitative field;
**It’s great if you have many of these:**
* Proficiency in range of backend programming languages.
* Experience in data engineering
* Have experience managing in a data driven company with experience analyzing and working with Big Data
* A key player at an Internet company that is at scale with large numbers of users and transactions per second
* Worked on global projects serving world markets with distributed data centers.
* Experience in Fintech / Financial Systems
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
In Agoda’s Back-End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. We employ state-of-the-art CI/CD and testing techniques to ensure everything works without downtime. Our systems are self-healing, responding gracefully to extreme loads or unexpected input. We use modern languages like Kotlin and Scala, Data technologies Kafka, Spark, MLflow, Kubeflow, VastStorage, StarRocks and agile development practices. Most importantly, we hire great people from around the world and empower them to be successful.
Agoda Platform team is looking for developers to work on mission-critical systems that serve millions of users daily. You will have the chance to work on innovative projects, using cutting-edge technologies, and make a significant impact on our business and the travel industry.
What You’ll Need to Succeed
* **10+ years** of experience developing performance-critical applications in a production environment using **Scala, Java, Kotlin**or relevant modern programming languages.
* Strong RDBMS knowledge (SQL Server, Oracle, MySQL, or other).
* Ability to direct significant company-wide projects and sets technical vision.
* Good command of the English language.
* Deeply involved in making architectural decisions, setting the standard and direction for the team.
* Implement advanced CI/CD pipelines and robust testing strategies to ensure seamless integration, deployment, and high code quality.
* Passion for software development and continuous improvement of your knowledge and skills.
It’s Great if You Have
* Knowledge in NoSQL, Queueing systems (Kafka, RabbitMQ, ActiveMQ, MSMQ), and Play framework.
This position is based in Bangkok, Thailand (Relocation Provided)
