This role focuses on modernizing learning delivery processes through digitalization and automation. The specialist partners with the Head of Learning Delivery to manage the annual OIC learning calendar and ensures optimal resource utilization. They oversee the selection and deployment of OIC-certified instructors while developing annual licensing and renewal plans. The position also involves establishing a licensing risk management framework to maintain compliance with regulations and driving corrective actions as needed.
Agoda is seeking a Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. The role involves working closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. The engineer will design and optimize CrowdStrike, administer Zscaler ZIA, ZDX, and ZPA, and troubleshoot network connectivity and VPN issues. The position requires using APIs and scripting to automate tasks and deploying configurations through Terraform and CI/CD pipelines.
This role involves building and optimizing backend office tools for the Supply team to handle operational work. The specialist will identify and resolve operational issues, turning recurring problems into lasting process or tool fixes. The position requires optimizing workflows and collaboration with cross-functional departments to improve work movement between teams and markets. The role also entails designing and developing reporting, lists, and workflows for internal use using tools like Power Apps, Power Automate, SQL, and Python. Additionally, the specialist will drive end-to-end project initiatives from initial idea through final launch, taking ownership of outcomes and timelines.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Senior Security Operations Engineer:**
We are seeking a hands-on Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. This role will work closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies.
**Key Responsibilities:**
* Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks.
* Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.
* Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.
* Support security operations activities, incident handling, and root cause analysis across managed platforms.
* Use APIs and scripting to automate routine tasks, reporting, and platform integrations.
* Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes.
* Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity.
**Required Skills and Experience:**
* 7+ years of experience in security operations, endpoint security, network security, or security engineering roles.
* Hands-on experience with CrowdStrike for both user devices and servers.
* Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions.
* Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments.
* Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.
* Strong problem-solving skills and the ability to collaborate across multiple technical teams.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
About the role
We are looking for a talented and motivated DevOps Engineer to join our team. In this role, you will be responsible for managing and optimizing our continuous integration and continuous deployment (CI/CD) processes, ensuring seamless software delivery and infrastructure management. You will collaborate with cross-functional teams to enhance our development and deployment processes, contributing to the overall efficiency and effectiveness of our software development lifecycle.
Job Description
* Infrastructure as Code: Design, implement, and maintain infrastructure using tools like Terraform, CloudFormation, or Ansible to manage cloud and on-premises resources.
* CI/CD Pipelines: Develop, manage, and improve CI/CD pipelines using tools such as Jenkins, GitLab CI to ensure reliable and efficient software delivery.
* Automation and Orchestration: Automate repetitive tasks and streamline workflows using scripting languages like Python, Bash, or PowerShell.
* Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance, using tools like Prometheus, Telegraf, Grafana, ELK Stack.
* Collaboration: Work closely with development, QA, and operations teams to ensure smooth software releases and effective communication.
* Security: Integrate security practices into the DevOps processes, including vulnerability assessments, access control, and compliance with industry standards.
* Incident Management: Troubleshoot and resolve issues related to application and infrastructure performance, ensuring high availability and reliability.
* Cloud Services Management: Manage and optimize cloud services (e.g., AWS, Google Cloud) for performance, cost, and scalability.
* Documentation: Maintain clear and comprehensive documentation for processes, systems, and procedures.
Qaulifications
* Education: Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience.
* Experience: [Specify years of experience] years of experience in a DevOps or related role.
* Proficiency in scripting languages (e.g., Python, Bash, Powershell).
* Experience with infrastructure as code tools (e.g., Terraform, CloudFormation).
* Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI).
* Familiarity with containerization and orchestration (e.g., Docker, Kubernetes).
* Strong understanding of cloud platforms (e.g., AWS, GCP).
* Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK).
* Understanding of security best practices and tools.
Preferred
* Experience with serverless architectures and microservices.
* Experience in a fast-paced, agile development environment.
* Knowledge of network and security configurations in cloud environments.
* Strong problem-solving skills.
* Excellent communication and collaboration abilities.
* Ability to work independently and in a team.
* Certifications: e.g., AWS Certified DevOps Engineer, Google Professional DevOps Engineer are a plus.
Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
Design and create test cases and scripts to address business and technical use cases.
Work closely with developers to design test criteria and develop automated tests.
Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script
Perform both Manual and Automation testing, performance testing, End to End testing.
Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
Create documentation for QA process
Maintain regular and punctual attendance at work.
Owns continuous improvement for existing and new processes.
All other duties as assigned
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s non-accommodation partners and promote Agoda’s top and bottom line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business
**In this Role, you’ll get to:**
* Manage and perform finance operational activities to ensure timely execution of month-end closing and daily routine tasks.
* Coordinate across various departments such as product, finance, commercial, BI etc. to support project delivery of new key initiatives.
* Develop reporting solutions and automations to streamline operational processes and optimize inter-departmental workflows.
* Identify internal control risks across operational processes and drive solution design and process improvements to mitigate control gaps.
* Provide support across various operational workstreams and be able to fill in for other team members as and when needed.
**What you’ll Need to Succeed:**
* Growth mindset with a desire to learn about exciting new tools and technologies.
* Ability to work independently and complete tasks reliably within timelines.
* Efficiency focus and a passion for finding solutions to day-to-day problems.
* Be proactive and have the drive to follow through with requests.
* Good command of English language.
* Customer focus and can-do attitude.
**It’s Great if you have:**
* Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
* Proficiency in Microsoft Word, Excel, Outlook and Power Point
* Strong numerical and analytical skills
* Experience with Databases and SQL
* Fresh graduates are welcome
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
The Agoda Ambassador program brings together creators, agencies, and Agoda teams to grow the business through authentic, performance-led content. The program operates across two verticals: Activities and Accommodations. This global individual-contributor role will lead the Activities vertical end to end, from creator acquisition and activation through agency partnerships, content growth, business strategy, and performance management. The role will also lead the engagement vertical across both Activities and Accommodations, own the program’s cross-vertical automation agenda, and support broader Accommodations priorities where required. Success requires a strong commercial mindset, operational discipline, analytical fluency, and the ability to influence creators, agencies, and internal stakeholders.
In this role, you’ll get to
Program strategy and business growth
• Lead end-to-end business and operational ownership of the Activities vertical within the Agoda Ambassador program.
• Develop and execute strategies to grow Activities bookings, active creators, posting frequency, and relevant content supply.
• Use data and business insights to identify growth opportunities, diagnose performance gaps, and prioritize initiatives.
• Work closely with the Activities Marketing team to create and activate promotional codes that support creator campaigns and business growth.
• Support broader Accommodations and Brand team priorities where required, while maintaining focus on core Activities metrics.
Creator, agency, and partner management
• Drive creator acquisition, onboarding, activation, and ongoing engagement for Activities.
• Scale agency partnerships by unblocking the onboarding pipeline and directly managing relationships with at least three agencies.
• Build trusted relationships with creators and partners, communicate expectations clearly, and resolve issues that affect participation or performance.
Engagement leadership across Activities and Accommodations
• Lead the Agoda Ambassador engagement vertical across both Activities and Accommodations, defining the engagement strategy, priorities, and operating rhythm for creators and agencies.
• Own the cross-vertical engagement charter, including content calendars, creator and agency communications, email responses, surveys, and the rollout of new propositions.
• Design and deliver initiatives that increase creator participation, posting frequency, content creation, and sustained program activity across both verticals.
• Use engagement and performance data to identify opportunities, refine communications, and improve creator and agency effectiveness.
Content activation and program operations
• Plan and activate creator content for Activities across relevant social platforms and markets.
• Coordinate product and supply workflows with internal teams, balancing partner needs with program and business performance.
• Manage multiple workstreams across creators, agencies, marketing, product, technology, supply, and Brand stakeholders in a fast-paced global environment.
• Provide product and technical support by identifying issues, coordinating with the right teams, and driving them through to resolution.
Automation, analytics, and performance
• Lead the automation of the Agoda Ambassador program across both Activities and Accommodations to improve efficiency, scalability, and partner experience.
• Track, analyze, and communicate program performance, including daily Activities bookings, the number of active creators generating at least one booking, creator posting activity, and the volume of Activities content created.
• Build clear performance views and translate data into recommendations, actions, and business decisions.
• Continuously improve operating processes, identify bottlenecks, and create scalable ways of working across teams and external partners.
What you’ll need to succeed
• 4-5 years of relevant experience in social media, affiliate marketing within an online business, creator or influencer programs, agency management, partnerships, or a related field.
• Demonstrated experience managing creator, agency, or partner relationships and delivering measurable commercial or engagement outcomes.
• Strong analytical skills and hands-on comfort with SQL and Tableau, with the ability to turn data into clear business insights and growth strategies.
• Experience using social monitoring tools to understand content activity, engagement, and program performance.
• Experience with AI tools such as Claude, or a strong willingness and ability to learn and apply them to improve program operations.
• Excellent stakeholder management, agency negotiation, creator communication, commercial thinking, and project management skills, including the ability to influence without direct authority.
• Strong problem-solving skills, attention to detail, and a bias for action, with the ability to lead complex cross-functional work and manage multiple priorities independently.
• High proficiency in written and spoken English, with the ability to communicate effectively across global teams and external partners.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Technical Product Manager – ML & LLM Platforms**
**The Opportunity**
Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous.
We are looking for a Technical Product Manager to own and evolve Agoda’s ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications.
You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents — ensuring our internal platforms are production-grade, optimized for experimentation, and increasingly native to AI-assisted development.
This is a high-impact role in a fast-moving space, where the goal is not just to support ML/LLM applications — but to enable them to be created and iterated on with increasing automation and minimal human friction.
**In This Role, You’ll Get to**
* Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms
* Shape how teams productionize ML models and LLM-powered applications
* Identify platform gaps, scalability constraints, and optimization opportunities
* Drive the evolution of our platform to support AI-native development workflows and coding agents
**Requirements & Opportunity Discovery**
* Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams
* Translate complex technical needs into clear product requirements and prioritization frameworks
* Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity
* Balance experimentation flexibility with governance, safety, and cost efficiency
**Execution & Delivery**
* Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis
* Partner closely with engineering to balance platform scalability, performance, and technical debt
* Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems
* Drive adoption through documentation, training, and internal evangelism
**AI-Native Platform Evolution**
* Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents
* Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions
* Help define guardrails and workflows that allow safe, reliable AI-assisted development
**What You’ll Need to Succeed**
* 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain
* 2+ years of technical product or program management experience in fast-paced, high-scale environments
* Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines)
**Technical Depth**
* Strong understanding of ML systems and model lifecycle management
* Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.)
* Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers
* Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs
**Leadership & Mindset**
* Strong cross-functional leadership skills and ability to influence without authority
* Comfortable operating in ambiguity and rapidly evolving technological landscapes
* Excellent communication skills — able to translate between business, platform engineering, and AI application teams
* Proactive, structured thinker with a strong problem-solving mindset
* High ownership and bias for impact
**Why This Role Is Unique**
* You will shape how AI is built at scale inside Agoda.
* You will influence the evolution of our internal platforms toward AI-native and agent-compatible development.
* You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem.
* Your work will directly accelerate Agoda’s ability to deliver AI-powered experiences to millions of customers worldwide.
***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***
Agoda is hiring a Team Lead, AI & Automation within the Finance Data & Automation (FDA) team in Bangkok. The role owns an automation workstream for Finance and FinTech functions (AR/Collections, AP, Treasury, Tax, Accounting), leading migration from traditional RPA (SS&C Blue Prism) to code-first, agentic AI automation using Python, data pipelines and LLM-based agents that are observable, testable and SOX-compliant.
The lead designs, builds and deploys solutions, sets technical direction, reviews code and coaches engineers. Candidates need 7+ years in software, data or intelligent automation, strong Python and SQL, hands-on agentic AI experience (LLM tool calling, MCP, agent frameworks), disciplined SDLC practices, production support skills, and SOX/ITGC awareness. Finance domain knowledge and RPA migration experience are preferred.
