This role is a hands-on analyst and product builder operating at the intersection of Marketing, data, product development, and generative AI. The team focuses on creating scalable AI products for Marketing, including experiment analysis, business reporting, campaign operations, and content workflows. Responsibilities include identifying high-value workflows, quantifying opportunities, translating business needs into product requirements, and building prototypes using SQL and Python. The role requires partnering with developers and Marketing teams to deploy solutions, leading user research and pilots, and driving adoption. Success involves launching AI products that improve productivity and business outcomes.

Agoda is seeking a Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. The role involves working closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. The engineer will design and optimize CrowdStrike, administer Zscaler ZIA, ZDX, and ZPA, and troubleshoot network connectivity and VPN issues. The position requires using APIs and scripting to automate tasks and deploying configurations through Terraform and CI/CD pipelines.

This role involves building and optimizing backend office tools for the Supply team to handle operational work. The specialist will identify and resolve operational issues, turning recurring problems into lasting process or tool fixes. The position requires optimizing workflows and collaboration with cross-functional departments to improve work movement between teams and markets. The role also entails designing and developing reporting, lists, and workflows for internal use using tools like Power Apps, Power Automate, SQL, and Python. Additionally, the specialist will drive end-to-end project initiatives from initial idea through final launch, taking ownership of outcomes and timelines.

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. **Senior Security Operations Engineer:** We are seeking a hands-on Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. This role will work closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies. **Key Responsibilities:** * Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks. * Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring. * Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services. * Support security operations activities, incident handling, and root cause analysis across managed platforms. * Use APIs and scripting to automate routine tasks, reporting, and platform integrations. * Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes. * Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity. **Required Skills and Experience:** * 7+ years of experience in security operations, endpoint security, network security, or security engineering roles. * Hands-on experience with CrowdStrike for both user devices and servers. * Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions. * Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments. * Familiarity with APIs, scripting, Terraform, and CI/CD pipelines. * Strong problem-solving skills and the ability to collaborate across multiple technical teams. #### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

About the role We are looking for a talented and motivated DevOps Engineer to join our team. In this role, you will be responsible for managing and optimizing our continuous integration and continuous deployment (CI/CD) processes, ensuring seamless software delivery and infrastructure management. You will collaborate with cross-functional teams to enhance our development and deployment processes, contributing to the overall efficiency and effectiveness of our software development lifecycle. Job Description * Infrastructure as Code: Design, implement, and maintain infrastructure using tools like Terraform, CloudFormation, or Ansible to manage cloud and on-premises resources. * CI/CD Pipelines: Develop, manage, and improve CI/CD pipelines using tools such as Jenkins, GitLab CI to ensure reliable and efficient software delivery. * Automation and Orchestration: Automate repetitive tasks and streamline workflows using scripting languages like Python, Bash, or PowerShell. * Monitoring and Logging: Implement monitoring and logging solutions to ensure system health and performance, using tools like Prometheus, Telegraf, Grafana, ELK Stack. * Collaboration: Work closely with development, QA, and operations teams to ensure smooth software releases and effective communication. * Security: Integrate security practices into the DevOps processes, including vulnerability assessments, access control, and compliance with industry standards. * Incident Management: Troubleshoot and resolve issues related to application and infrastructure performance, ensuring high availability and reliability. * Cloud Services Management: Manage and optimize cloud services (e.g., AWS, Google Cloud) for performance, cost, and scalability. * Documentation: Maintain clear and comprehensive documentation for processes, systems, and procedures. Qaulifications * Education: Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience. * Experience: [Specify years of experience] years of experience in a DevOps or related role. * Proficiency in scripting languages (e.g., Python, Bash, Powershell). * Experience with infrastructure as code tools (e.g., Terraform, CloudFormation). * Knowledge of CI/CD tools (e.g., Jenkins, GitLab CI). * Familiarity with containerization and orchestration (e.g., Docker, Kubernetes). * Strong understanding of cloud platforms (e.g., AWS, GCP). * Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK). * Understanding of security best practices and tools. Preferred * Experience with serverless architectures and microservices. * Experience in a fast-paced, agile development environment. * Knowledge of network and security configurations in cloud environments. * Strong problem-solving skills. * Excellent communication and collaboration abilities. * Ability to work independently and in a team. * Certifications: e.g., AWS Certified DevOps Engineer, Google Professional DevOps Engineer are a plus.

Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency. Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives. Design and create test cases and scripts to address business and technical use cases. Work closely with developers to design test criteria and develop automated tests. Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script Perform both Manual and Automation testing, performance testing, End to End testing. Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications. Create documentation for QA process Maintain regular and punctual attendance at work. Owns continuous improvement for existing and new processes. All other duties as assigned

You will operate at the intersection of Marketing, data, product development, and generative AI. This role involves identifying high-value workflows, translating business problems into clear product requirements, and developing solutions using SQL, Python, and generative AI technologies. You will work directly with data and AI tools to understand user workflows in detail and take ownership of delivering measurable outcomes. The team focuses on a small number of high-impact initiatives, including experiment analysis, business reporting, campaign operations, and SEO/AEO content workflows. You will partner with developers and Marketing teams to turn successful prototypes into reliable products. This includes designing evaluation frameworks, leading user research and pilots, and driving rollout and adoption. You will measure the impact of these products on employee productivity, output quality, and business outcomes. The role requires a strong sense of ownership and the ability to collaborate effectively across Marketing, Analytics, Product, and Technology teams.

You will operate at the intersection of Marketing, data, product development, and generative AI to build scalable solutions. This role involves identifying high-value workflows, translating business problems into clear product requirements, and developing prototypes using SQL and Python. You will partner with developers and Marketing teams to turn successful ideas from prototype through deployment and adoption. The focus is on delivering measurable outcomes through AI-enabled tools rather than traditional reporting or coordination. You will quantify opportunities by establishing current effort, pain points, user base, and potential business value. You will design evaluation frameworks covering output accuracy, reliability, usability, safety, and appropriate human review. You will lead user research, pilots, and iterative testing with analysts and channel specialists. The role requires driving rollout, documentation, training, and adoption in partnership with sponsoring teams while measuring hours saved and downstream business impact. You will maintain a prioritized portfolio of Marketing AI opportunities and communicate progress, learnings, and recommendations to senior stakeholders. You will monitor developments in AI capabilities and identify when existing products should be improved, expanded, or retired. You will contribute reusable tools, standards, and playbooks that help Marketing teams build better AI-enabled workflows independently. This is a hands-on role requiring strong product thinking and the ability to break ambiguous problems into structured workstreams.

Lead the project management team for the B2B Partnerships and Automation team within Agoda's Customer Experience Group. Own the end-to-end vision, structure, and performance of the project management function, setting strategic direction and annual OKRs aligned with global priorities. Drive the portfolio of initiatives focused on automation, AI, and tooling to improve customer and agent experiences, as well as process optimization across the post-booking journey. Partner with commercial stakeholders to translate business needs into deliverable work and ensure the team supports critical business initiatives. This role requires a blend of strategic problem-solving, hands-on execution, and senior stakeholder management in a fast-paced, data-driven environment.

Drive revenue growth in Mobile Postpaid B2C Base Management with a focus on personalized campaign management for VAS add-on and in-life postpaid services. Drive sales growth and deliver superior customer experiences across Shop, Call Center/Telesales, and digital channels. Take end-to-end responsibility for programmatic base management using marketing automation, AI-driven Next Best Offer management, and customer behavioral trigger/event design to enable highly targeted, timely, and effective campaign execution.