This role drives operational excellence across customer support departments by ensuring positive customer outcomes and building high-performing teams. You will partner with regional stakeholders to provide scalable, customer-centric solutions that support Grab's business growth and transformation agenda. The position focuses on optimizing processes and leveraging AI and automation to improve service quality and operational efficiency. You will lead critical initiatives including Customer Success and Executive Escalation, overseeing complex case handling and customer advocacy. The role involves managing the enablement team to drive AI transformation and process excellence, as well as leading the Grab Support Commercial team to improve sales performance and sustainable business growth through Telesales and GFB Inside Sales.

This role focuses on optimizing distributor operations and driving efficiency within the supply chain. You will collaborate closely with Area Sales Managers, distributors, and the Retail Trade Marketing team to implement standardized operational processes. The position involves leading health check initiatives to ensure compliance with delivery protocols and service level agreements. You will also be responsible for managing back-end master data and supporting the setup of new distributors to ensure a seamless transition and rapid market entry. You will play a key role in analyzing delivery efficiency and profitability by utilizing data to identify improvement opportunities. This includes driving initiatives such as cashless payment adoption and dynamic routing to enhance operational workflows. Additionally, you will support senior leadership in monthly sales target deployment and provide essential training to distributor teams on operational standards and best practices.

This role is pivotal in driving brand growth and business performance across the Thailand and Japan markets. You will lead integrated marketing campaigns and support new product launches for iconic brands such as Simple, Snuggle, Vaseline, and Close Up. The position requires close collaboration with cross-functional teams, distributors, and agency partners to execute commercial success. You will manage marketing budgets, analyze performance data, and develop innovation roadmaps to ensure efficient allocation of resources and maximize return on investment. You will partner with the Marketing Head and Business Development Managers to deliver revenue and market share objectives. This involves preparing business reviews, identifying new market opportunities, and managing Annual Marketing Plans. The role demands a strategic thinker who can translate consumer insights into actionable business strategies while managing multiple initiatives simultaneously in a fast-paced environment.

This role involves analyzing and evaluating business and investment opportunities to support strategic decision-making within the organization. The position requires conducting business valuations, financial return analysis, and studying M&A opportunities. You will also prepare financial feasibility studies for internal investment projects to enhance decision-making efficiency. The role demands a deep understanding of target business operations, industry trends, competitive landscapes, supply chains, and relevant regulations across different countries. Effective coordination with internal departments and external parties is essential to achieve project goals. You will be responsible for assessing business value, financial returns, and business strategies for assigned units. The position requires studying and analyzing M&A opportunities by considering alignment with corporate strategy, opportunities, risks, and integration benefits. You will prepare Financial Feasibility Studies for internal investment projects to support and improve the organization's investment decisions. Additionally, you will study and understand target business operations, industry trends, competitive conditions, supply chains, and relevant regulations in each country.

This role focuses on maximizing volume and revenue within assigned key accounts through fact-based selling strategies. You will cultivate and maintain strong relationships with customers while ensuring strict compliance with contractual requirements. The position requires close collaboration with the Field Execution team to guarantee high-quality in-store execution and drive business growth through strategic analysis of market trends. You will also be responsible for activating local and national marketplace initiatives to build brand development and maximize brand performance. Additionally, you will identify new business-building opportunities and sell persuasively to support the company's growth objectives.

This role involves managing the operations of secretaries to support executive functions and business operations. You will implement organizational policies and directions to ensure smooth daily workflows. The position requires coordinating with internal and external stakeholders to facilitate executive activities and manage information flow effectively. Additionally, you will oversee document management, including appointments and correspondence, while monitoring supply disbursement to support the team. You will also mentor secretaries and supervisors to ensure high performance and prepare them for career advancement. You will be responsible for monitoring and summarizing minutes of meetings to align with organizational needs. The role demands strong communication skills to build mutual understanding with various parties. You will advise secretaries on best practices and performance improvements. This position is ideal for a detail-oriented professional who can manage multiple priorities while maintaining a high standard of service for executives and staff.

This role focuses on enhancing store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve unit-defined sales goals. You will serve food and beverages to customers using True Sphere efficiently and provide information about True Sphere, services, special privileges, and special activities from True Block Card. You will work collaboratively to promote team service and maintain up-to-date product knowledge. You will manage daily True Sphere operations smoothly, including finance, inventory, environment, and systems according to company-defined duties, while preventing fraud to protect company interests. You will recommend products, provide advice, and promote sales of True products and basic solutions. You will perform effective oversight of finance, inventory, and systems. You will handle customer complaints, resolve issues, and provide after-sales service information to ensure customer satisfaction. You will coordinate with relevant departments to maximize customer satisfaction and resolve problems within an appropriate timeframe.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and efficient support for various services, including payment processing, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals. You will manage daily operations smoothly, handling financials, inventory, and environmental controls according to company guidelines. The role requires identifying and preventing fraud to protect company interests. You will also recommend products, provide consultations, and promote True Group solutions and basic offerings to customers.

This role focuses on leading end-to-end project planning for new initiatives, with a primary emphasis on manpower planning automation projects. You will translate operational requirements into structured project plans, timelines, and resource plans while analyzing current processes to identify opportunities for automation and digitalization. The position involves identifying risks and system impacts to develop mitigation plans and driving the implementation of automated solutions, including system rollout and process redesign. The Operations team at Shopee covers the entire operational end-to-end process, from when a buyer searches for a product to the moment they receive it. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when performance fluctuates. This role requires strong collaboration with various operational units to ensure smooth transitions and effective change management.

This role focuses on analyzing business pain points within the supply chain and marketplace functions to drive product innovation. You will leverage your technical understanding to propose solutions that align with business objectives while facilitating clear communication between technical and non-technical stakeholders. The position involves deep-diving into business metrics and operations to identify technical opportunities, managing cross-functional projects, and developing a product roadmap that prioritizes features based on business value and impact. You will work closely with business users to test new features, gather feedback, and ensure successful rollouts. You will be responsible for managing cross-functional projects that require technical solutions, ensuring the product roadmap aligns with project timelines and deliverables. This requires a strong execution-focused mindset and the ability to influence and collaborate effectively across diverse teams. The role demands a customer-oriented approach to stakeholder management and a commitment to maintaining high standards of integrity and responsibility in all deliverables.