This role focuses on the end-to-end management of new service point partners. The primary duties involve onboarding partners by creating system entries, updating Google Maps, and distributing materials. The position requires coordinating with other internal teams to ensure onboarding timelines are met and maintaining accurate partner information. Additionally, the role includes conducting weekly performance reports and handling administrative tasks assigned by the supervisor. The position requires a bachelor's degree and familiarity with Google Sheets and Excel for data summarization. Candidates must possess a detail-oriented mindset and be able to adapt to changes in business direction. English communication skills in writing and reading are required.
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This role involves monitoring and managing operations within the Return and Rework team, focusing on process and data accuracy. The position requires preparing reports for supervisors and collaborating with internal and external functions to handle pushed-out parcels. The candidate must follow up on pending parcel statuses within the system to maintain predetermined periods and solve specific operational problems. The role demands strong analytical abilities, including critical thinking and optimization, alongside the ability to multitask and prioritize effectively.
This contract role in Bangkok serves as the main point of contact for gathering evidence and CCTV footage for fraud cases. The position involves coordinating with teams for interrogation sessions, participating in interviews, drafting investigation reports, and acting as a real-time CCTV monitor. The role also includes participation in security-related projects. Candidates must have a bachelor's degree in Law, Political Science, or a related field, with 0-2 years of experience in fraud investigation, prevention, or risk management. Familiarity with CCTV footage and offender interrogation is required.
This role involves leading the Loss and Damage Operation Team to measure and track key performance indicators regarding damage and reporting. The team lead manages daily loss, stuck, and damage performance, identifying bottlenecks and risks to the network operation. Responsibilities include designing mitigation strategies, identifying process improvement opportunities, and managing stakeholders to align on goals. The position requires preparing reporting tools and templates for internal stakeholders and customers, as well as collecting and analyzing data to set up improvement processes.
This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.
This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
This role focuses on project planning and execution for network improvement initiatives. The position involves leading project kickoff meetings, establishing governance structures, and defining team roles. Responsibilities include analyzing operations functions like transportation routes and productivity, and collaborating with cross-functional teams such as operations and BI to align projects with business objectives. The role requires providing regular updates on progress, KPIs, and risks.
This role focuses on managing the outbound process to ensure continuous creative improvement and monitor productivity. The manager is responsible for WMS system operations, including order receiving, accuracy, and on-time operation. They must create work plans, schedules, and reports, and manage cross-departmental communication to resolve issues. The position requires planning work schedules, assigning duties, and resolving personnel problems to maintain effective performance.
This role involves managing sourcing and procurement activities for logistics operational equipment, warehouse setup, facility services, consumables, and operational support categories. The position requires executing end-to-end procurement workflows, including sourcing, quotation comparison, commercial negotiation, vendor onboarding, purchase request processing, and payment coordination. The role also entails maintaining vendor relationships, analyzing sourcing data and pricing trends, and collaborating with regional and local stakeholders on procurement governance and sourcing strategies.
This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.