You will lead critical projects focused on managing driver supply for Grab's delivery services. By leveraging data analysis and strategic planning, you will identify operational gaps and design comprehensive solutions to address them. Your role involves overseeing the rollout of new products and optimizing existing ones to ensure platform success. You will collaborate closely with local and regional teams to align initiatives with broader business goals. Your daily work will include experimenting with initiatives to optimize performance for GrabFood and GrabExpress verticals. You will analyze the results of your projects and communicate key findings to a wide range of stakeholders. The role requires the ability to connect insights from data with on-the-ground realities to make informed decisions. You will report to the Deliveries Marketplace Manager and work onsite in the Bangkok office.

This role leads the end-to-end B2B after-sales service excellence framework across all non-network customer touchpoints. The position is responsible for service strategy, standards, performance governance, and continuous improvement. You will partner with cross-functional teams to enhance customer journeys, service quality, SLA performance, and operational efficiency. The role also drives service transformation through process optimization, automation, data insights, and service recovery initiatives to deliver sustainable business and customer outcomes. You will own and continuously improve the end-to-end B2B after-sales service experience while defining service standards to drive consistent delivery. The focus is on enhancing customer journeys by identifying pain points and leading improvement initiatives. You will monitor service KPIs, SLAs, and customer satisfaction to drive performance improvements. Additionally, you will lead process optimization, automation, and digital transformation initiatives to leverage customer feedback and operational insights for better service quality.

This role focuses on maximizing volume and revenue within assigned key accounts through fact-based selling strategies. You will cultivate and maintain strong relationships with customers while ensuring strict compliance with contractual requirements. The position requires close collaboration with the Field Execution team to guarantee high-quality in-store execution and drive business growth through strategic analysis of market trends. You will also be responsible for activating local and national marketplace initiatives to build brand development and maximize brand performance. Additionally, you will identify new business-building opportunities and sell persuasively to support the company's growth objectives.

You will leverage workforce management tools to forecast contact volume and optimize staff scheduling across various campaigns and channels. Your role involves developing short-term and long-term capacity plans to ensure optimal interval-level shift coverage and meet strict service level agreements. You will work closely with the Customer Service team to align planning with broader operational goals and proactively adjust workforce plans based on dynamic volume shifts. You will monitor real-time contact queues and agent activities to ensure strict adherence to schedules and target metrics. The position requires managing contact volume, daily attendance, and break schedules, taking immediate corrective actions during volume surges or queue imbalances. You will maintain and update rosters in line with business demands, campaign spikes, and agent availability.

This role focuses on driving business growth through rigorous data analysis and strategic insights. You will analyze market trends and operational data to identify key opportunities and risks, while developing analytical models that support high-level strategic planning. The position requires close collaboration with various business units to deliver data-driven solutions that optimize performance. You will be responsible for designing and maintaining interactive dashboards and automated reports to monitor critical business KPIs. This includes ensuring timely and accurate reporting of online business performance and continuously enhancing data visibility. Acting as a trusted business partner, you will support forecasting, performance reviews, and executive presentations to guide strategic decision-making.

This role focuses on driving category growth and innovation within the hypermarket channel for B&W Thailand. You will be responsible for developing and owning comprehensive channel and account strategies that align with business objectives and consumer needs. The position requires leading category planning processes, securing approvals for investment plans, and establishing strategic partnerships with key customers to strengthen category captaincy. You will also drive the effective deployment of projects and new product development (NPD) into the most relevant channels within the first three months, ensuring operational excellence and end-to-end network delivery. Additionally, you will lead monthly demand planning processes and conduct regular market visits to generate actionable insights that improve in-store execution and identify growth opportunities.

This role involves managing and monitoring logistics safety systems through a control center, analyzing transportation risks, and ensuring compliance with safety standards. You will oversee road safety protocols, develop driver training programs, and manage safety incidents or crises effectively. The position requires conducting site inspections, supporting construction material issues, and building strong relationships with internal and external stakeholders to maintain a safe working environment. You will be responsible for collecting and analyzing safety performance data to prepare executive reports and summaries. The role requires excellent communication skills to coordinate with various departments and present findings to senior management. You will also support the preparation for emergencies and manage safety-related logistics operations.

The Business Intelligence (BI) department plays a crucial role in transforming raw data into actionable insights that drive strategic business decisions. The team engages in strategic collaboration and consulting, working closely with stakeholders to define complex problems and provide data-driven recommendations. By leveraging tools such as SQL, Python, and Excel, the team delivers clear, business-focused reports that support operational and process optimization. This role involves developing, maintaining, and automating dashboards and visualizations to facilitate high-impact business changes. The analyst will serve as a consultant to cross-functional teams, identifying business challenges and enhancing analytical capabilities. The position requires a strong focus on data integrity and operational efficiency, ensuring the organization operates with data-informed precision.

This role focuses on driving the growth of Shopee's affiliate marketing ecosystem, with a specific emphasis on Creator growth and KOL (Key Opinion Leader) management. You will be responsible for developing and executing targeted paid social media advertising campaigns across major platforms like TikTok, YouTube, Instagram, and X to maximize affiliate traffic volume. The position involves defining and implementing growth projects for Shopee's KOL Affiliates, requiring close collaboration with internal teams and external partners to ensure successful project delivery and performance optimization. You will manage the full lifecycle of affiliate marketing initiatives, from planning and resource allocation to execution and performance analysis. This includes conducting deep-dive analyses of the KOL landscape and performance trends to set targets and formulate effective growth strategies. You will utilize data pools and metrics to create dashboards and provide actionable insights for decision-making, while continuously monitoring and driving project KPIs to meet business objectives. The role also requires coordinating cross-functional projects with key stakeholders, including the KOL Core Team and KAMs, to contribute to the company's overall business strategy and long-term goals.

This role focuses on optimizing distributor operations and driving efficiency within the supply chain. You will collaborate closely with Area Sales Managers, distributors, and Retail Trade Management teams to implement standardized operational processes. The position involves leading health check initiatives to ensure distributors meet operational benchmarks and profitability targets. You will also be responsible for managing back-end master data and supporting the monthly deployment of sales targets across the Southeast Asia and Africa & Middle East regions. You will play a key role in enhancing distributor efficiency by analyzing delivery processes and implementing cashless payment systems. The role requires leading projects that improve truck utilization and dynamic routing to reduce costs. Additionally, you will support the onboarding of new distributors to ensure a smooth transition and rapid market entry. Your work will directly contribute to the company's mission of operational excellence and sustainable growth.