
This role develops AI-powered tools, scripts, and automation solutions for Customer Service workflows. It also analyzes operational data and performance metrics to identify trends, root causes, process gaps, and opportunities to improve productivity, contact rate, end-to-end resolution, and customer satisfaction. The successful candidate will collaborate with SOP and CS Operations teams on workflow redesign and evaluate AI adoption and automation opportunities. Qualifications include a bachelor's degree in Computer Science, Business Analytics, Information Systems, or a related field, hands-on coding experience, strong analytical and problem-solving skills, and proficiency with Google Sheets or Excel; SQL experience is advantageous.



